Initial phone price was reduced a lot however this was expected due to the poor condition of my device. Once agreed payment was processed promptly.
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See what reviewers are saying
Gohippo have been extremely helpful and clear throughout the whole process of selling my phone. From collection to emailing me at every point in the process. Very grateful for such an easy, stress f... See more
Wow what an extremely efficient service. I booked a collection for my iphone 12 pro. It was collected the next day and the day after that I received a quote for my phone which was more than reasonable... See more
I didn’t know what to do with my old and very broken iPhone XR (screen smashed and 3/4 no display) and I found gohippo on Google and it seemed like a good way to recycle my phone. It was picked... See more
Company details
Written by the company
GoHippo buys broken, faulty & damaged phones with free collection throughout the UK.
Contact info
7 Corsican Square, E3 3XU, London, United Kingdom
- 03300431565
- contact@gohippo.com
- gohippo.com
Very happy with the service. Would use again!
Slight issues with collection of my old phone to begin with but I couldn’t fault the email contact between myself and Gohippo. Pretty much immediate responses from them every time to help me until the collection was complete. Further email contact to sort phone and to provide me with a quote. I initially disagreed with the quote given and given my explanation they were happy to go back to it and amend accordingly. Very happy with the service and I would use the company again
All seemed very easy
All seemed very easy. Had a hiccup whereby my collection wasn’t booked however was dealt with as soon as I raised the issue.
Very good communication and very quick…
Very good communication and very quick service will use again
The process was fast and easy
The process was fast and easy, I’ve sold my broken phone for more than I could get anywhere else (not privately selling). The -1 star is just for writing this review before receiving my money.
Quick pickup and quick response will…
Quick pickup and quick response will definitely use again
Very happy ,friendly staff
Very happy ,friendly staff , will sale more mobiles to then , recommend
Great
Really good, I didn’t like the offer they gave me before but they did bump it up so it was at a pretty decent point, they replied straight away after you email them, very fast and easy
Very quick reply with an offer on a…
Very quick reply with an offer on a faulty phone within 24 hours of sending it off and was happy with the offer.
Good service and good offer for phon e
Fast and effective
Fast and effective, helpful on questions would recommend
Great way to get sell you old (broken) phones
I didn’t know what to do with my old and very broken iPhone XR (screen smashed and 3/4 no display) and I found gohippo on Google and it seemed like a good way to recycle my phone.
It was picked up the next morning, within 18 hours of signing up. They were in touch pretty quickly to tell me that it was locked to my account and helped me to unlock it with links to the relevant apple pages. Quickly after that they gave me an offer for my phone which I was happy with given it was unusable for me any more.
Would recommend and will be using them to recycle my old phones in future
Very happy and good comms
Excellent pick up service and rapid…
Excellent pick up service and rapid response to both enquiries and the payment information. Will use again for sure.
Great service
Great service, picked phone up next day and offer within 48 hours. Would certainly recommend 100%
great experience all round
Great communication, good deal on phone and fast payment.
Brilliant fast payment and collection…
Brilliant fast payment and collection next day
Efficient swift service
Efficient swift service with prompt and clear communication
Wasn’t happy with initial offer so…
Wasn’t happy with initial offer so contacted them to discuss and they were very helpfull and increased to what I could achieve elsewhere.
Easy site to use
Easy site to use, trust worthy and fast collection. Would recommend :)
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