App is not great, signed up with a welcome offer of 1 month free and £20 credit. No £20 credit and within 3 days of opening the account have been debited a monthly payment even though no card has e... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Reliable, trustworthy and great wat to many money. Many features and even teaches how money works. Has chores list that we can do to get money. To improve it I would love it if you could add something... See more
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Nice and easy, although not ideal for us having to transfer money every week. Would prefer to transfer as/when required. Charged a platform fee if we don’t have a monthly transfer set up. Other than t... See more
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A nice easy app to commit to saving for your kids and help them gain an early understanding of one of many way to grow their money.
Company replied
This is such a great app for teaching your children money skills. The best thing luckily you can not go into det, because if i am bieng honest if det was allowed most childrens' accounts would be in t... See more
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The learning tab within the app has a wide selection of “missions” which have really helped us give our children a head start with financial education. Something that wasn’t readily available when... See more
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A great starter card to teach kids about money management before they get a bank account. They can save and transfer between main account and savings, keep an eye on spending and also do tasks to earn... See more
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This card is really useful, very easy to use for both me and my son and it’s great the way you can keep track of spending. The fact you can easily change spending settings is great, handy for trips a... See more
Company replied
The company does absolutely everything it says it does. I have a fixed amount setup to get paid into Charley's account every Saturday and that has always been done without fail. Also the spending lim... See more
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Great starter account for kids and only opened initially because I didn't think there was much else available for that age group. The monthly fee is ridiculous and the extras they add if you transfer... See more
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It just stopped working. I messaged the help centre and they said do a bank transfer, while they are experiencing problems. This is too time consuming and potentially unsafe as I can’t quickly give my... See more
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DO NOT PUT YOUR MONEY IN THE ISA SAVER YOU CANNOT GET THE MONEY BACK UNTIL THEY ARE 18 - MY GRANDPARENT RECENTLY PASSED AWAY AND LEFT NOTH MY CHILDREN £1000 EACH IT HAS BEEN THERE FOR JUST OVER A WE... See more
Company replied
A great app for boosting confidence. Kids can set goals, become more independent through tasks, and learn from the lessons within the app.
Company replied
Good but this one time it took money off me with no explanation and it is great though the only weird thing is it didn’t let me get v bucks and it was doing this * to one off the letters in epic Fortn... See more
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Really good and helpful. You can even learn about money and all the other things. But I did like it when you finished answering a question correctly and it used to send funnny vids but now you only ge... See more
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It’s been a lifesaver keeping my daughter’s finances in check yet she also has control on her spending and savings
Company replied
Has been a brilliant learning tool for our 15 year old who has learning difficulties. Allowed us to teach him the value of money and how you earn, spend and save whilst being able to keep an eye.
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Terrible on-boarding process. Customer support team isn't much of a big help as your case is being assigned to a different support representative each time you respond. Most of the time they will kee... See more
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Your company is utterly useless , considering i have money on my account and i am being charged outstanding Fees for a bus ticket i had already paid for and now you try and take more money from me! Yo... See more
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This is a good asset for young children to learn and respect money, with a money connection between child and parents. It is an essential tool for children and parents of children ⭐⭐⭐⭐⭐
Company replied
Its easy to use and I like that i can see what my kids are using there money for and also see which lessons they are learning to earn rewards.
Company replied
It's such a great app and easy to use, with different experiences for parents and children. Nice educational tasks for kids to learn the value of money.
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Amazing I can put money on my wallet and I tick or add chores and then they get there money payed weekly on a Saturday automatically from my parent wallet
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Daughter loves having her own card and being able to spend her pocket money. Such a brilliant way to teach my daughter how to save money and also earn money.
Company replied
This is a great app which helps build confidence and an excellent tool for youngsters to set goals, gain independence via tasks and learn with the lessons within the app itself.
Company replied
Great, my son can finally spend his money online and he can also save up his stuff and learn stuff for his credit card when he’s older,but my son told me when he tried to buy some snacks his card didn... See more
Company replied
Easy to use, peace of mind with the parental controls, gets children accustomed to managing an account and abilty to see any extras they may earn building up.
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I like the fact that I can track my kids spending in real time and top up their account appropriately.
Company replied
Great for kids, easy to use app - the amount of notifications and emails are unnecessary though I have had to switch them off.
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Great way for kids to learn about money and the responsibilities that come with owning a bank account and card. Brilliant idea.
Company replied
My daughter saved £80 in her savings for a trip. On the day she went out and went to transfer her savings to which she couldn’t. I contacted GoHenry help centre who said it was an issue that they had... See more
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Brilliant way for my grandchildren to learn about money and watch there savings grow
Company replied
Easy to navigate Received when expected Exactly as my daughter hoped for So far, so good!
Company replied
It’s a great App and is great for managing money. My only issue is that it only allows you to have 4 kids on your account. As a carer of 6 kids this isn’t great. I don’t understand why it’s limited... See more
Company replied
Easy to use for my child. Great app for me to use. Good being able to see where my child has used their card and how much has been spent. Can also put spending restrictions in place if desired.... See more
Company replied
It’s not quite simple enough for me, but that says more about me than it does about it! My rating is about my pleasure, can’t really assess the app properly - but they did hijack me here and make me... See more
Company replied
Its very easy to use. It allows me to easily pay my boys pocket money and money for snacks at school. I also know that if they are ever stuck, I can quickly add money to their account for food or trav... See more
Company replied
My Daughter enjoyed the card, which she can use to pay for all her expenses. easy transfer from parents.
Company replied
App is easy to use very easy to navigate around. As parents we ar eve kept up to date with everything he spends. Card came quickly and exactly when they said it would
Company replied
A great product for an important start to my Daughter's (11) future. Thanks GoHenry! 🫶🏻
Company replied
Getting really annoyed with a pop-up every single time I login into this app pestering me to make regular subscriptions and payments. I am already in your scheme. Why do you keep pestering me for more... See more
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Waited for cards to arrive but didn’t after a few weeks. So cancelled them. Even paid for personal ones which was £20 altogether which won’t be refunded. When cancelling I would get £5 refund which I... See more
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I had a terrible experience with GoHenry. Around £47 was taken from my child’s card through multiple small, unauthorised transactions in December at random times, when it was impossible for my d... See more
Company replied
Seamless and easy to use, educative as well for my son. Would definitely recommend
Company replied
Smooth and easy to use. Expensive fees though that they don’t really explain beforehand.
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Absolute joke charging 5.99 backdated 3 months back only top up my daughter account last night only for them to take it all for membership ??!!!! No more. !!
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With kids not having smart phones I feel like the fact that kids can’t control and see their allowance from a laptop is shortsighted if this was don’t the app would be amazing ! As everything else is... See more
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Can’t get onto the app without wi-fi, really irritating, especially when you need to transfer money urgently. Otherwise the app is fine. Account charges are also a bit high.
Company replied
Very easy to use for both myself and my small children. I really like the savings accounts and rewards too
Company replied
Terrible non existent customer service. Have tried to retrieve money put in limbo in the app and it seems impossible . No reponzs from the Help centre at all. Extremely annoying waste of money.
Company replied
We are saving for our daughter in the most effective way.
Company replied
Company details
- Alternative Financial Service
- ATM
- Bank
- Educational Institution
- Financial Institution
- Non-Bank Financial Service
About GoHenry
Written by the company
GoHenry is the UK’s #1 debit card & learning app for kids and teens, loved by over 2 million members worldwide.
Young people aged 6-18 can learn about earning, saving, and smart spending with features like automated pocket money, task lists, and gamified educational quizzes and videos. Then they can practise their skills in the real world with their own personalised debit card—all while parents watch and guide with flexible parental controls.
That’s why 92% of parents say their children are more money-confident since joining GoHenry.
Written by the company
- Our Mission
- We’re on a mission to help millions of kids be good with money.
- The smart debit card for kids
- Help your kids feel financially independent with a GoHenry kids' prepaid debit card—it's a great way for them to learn the value of money.
- The debit card for teens
- Money gets a glow-up with the GoHenry debit card and app made just for teens. Spend, save, earn, send money to friends—and more.
First Month Free
Try 30 days free and start learning instantly
Join Over 2 Million GoHenry Customers and Get Your First Month Free, With No Contract! Choose Where Your Kids Can Spend, Get Spending Alerts, & Create Savings Goals & Rewards.
Contact info
GoHenry Limited, Spectrum Point, 279 Farnborough Road, Farnborough , GU14 7LS, Hampshire, United Kingdom
- 0330 100 7676
- help@gohenry.co.uk
- gohenry.com/uk
3.9
Great
12K reviews
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Very poor no protection got scammed…
Very poor no protection got scammed £49.90 from 23/02/ 2026 need resol
23 February 2026
Unprompted review
Reply from GoHenry
Hi Sabrija,
Thank you for taking the time to leave a review, and we’re sorry to hear about your experience.
I’ve located your account and followed up with you directly via email to look into this further.
GoHenry cards do come with a range of security features designed to keep accounts safe, including 3D Secure authentication (one-time passcodes for online payments), instant card controls (like freezing the card or setting spending limits), and real-time transaction alerts so you can quickly spot anything unusual.
There’s also chip-and-PIN for in-store purchases and contactless payments. If a card is ever lost or stolen, it can be blocked instantly in the app by following the steps below:
1. Login to your GoHenry account on the app
2. Tap ‘Money’ at the bottom of the page
3. Tap on the relevant child shown at the top of your screen
4. Tap the ‘Card’ option
5. Tap the circled ‘Block’ button
That said, we completely understand that some situations need a closer look, and we’re here to help get things resolved for you.
Regards
Dan
GoHenry Supervisor
Reply from GoHenry
Thanks for sharing, Brian! We’re really happy your grandchildren are loving their GoHenry cards!
Client management and client-centered…
Client management and client-centered services
26 March 2026
Unprompted review
Reply from GoHenry
Hi Winifredstella! Thank you for your 4* review!🙂
Reply from GoHenry
Thank you for your feedback Marsha. We get it—free is great. But we’re not just a card or app. We’re a tool to teach kids how to earn, save, spend, and invest for life, and the fee helps us keep building and improving. Whilst some other providers do offer a free service, with us there are many more features that we offer to help teach your child those all important money management skills. Feel free to follow this link to see what we have on offer and how we differ from other services - https://www.gohenry.com/uk/how-it-works/
Grandson dosnt like it
25 March 2026
Unprompted review
Reply from GoHenry
Thank you for taking the time to leave us your feedback and review. We would like to better understand your concerns and see how we can help. Please email us at help@gohenry.co.uk or call us on 0330 100 7676, and we will be happy to assist you. Our lines are open from 8am to 8pm, 7 days a week.
Easy to use and great with info amd…
Easy to use and great with info amd updates.
25 March 2026
Unprompted review
Reply from GoHenry
Hi Steven! Thank you for your review. We're so glad to hear you're loving GoHenry!🙂
Reply from GoHenry
Hi Kevin. We are happy to hear that you are happy with our service. We charge a small fee so we can keep building the best hands-on money experience for kids. We think it’s great value for what you get: https://bit.ly/3EX6NEw
great app but i dont like how long it…
great app but i dont like how long it take for money to come in
24 March 2026
Unprompted review
Reply from GoHenry
Hi Beaux! Thank you for taking the time to review our app. We've recently released new account details so bank transfers can be instantly made! If you're not sure if this is enabled, or if you'd like more information about this, please feel free to contact us on 0330 100 7676. We're available 8am to 8pm, 7 days a week!
Great card for kids to use
24 March 2026
Unprompted review
Reply from GoHenry
Hi Rachel. Happy to hear! Thanks for the kind words.
Brilliant app
24 March 2026
Unprompted review
Reply from GoHenry
Hi, thank you so much for the great review. We are really happy to hear that the app has been working well for you!😊
worst bank for anyone
24 March 2026
Unprompted review
Reply from GoHenry
Hi Clyde,
Thank you for taking the time to leave a review. We’re disappointed to learn that you had a negative experience with us.
We pride ourselves on the service we provide and are always looking to improve it where possible, so our members' feedback is imperative for us to be able to do this. We are keen to learn more about your experience and what prompted the 1* review.
As we don't have an email address linked to this review, I have been unable to locate your account. Please could you reach out to us at help@gohenry.co.uk, or you can also call 0330 100 7676, or join our live chat. We're here 8 am-8 pm, 7 days a week. We hope to hear from you soon.
Regards
Suvechha
GoHenry Supervisor
Poor
Poor - I have been waiting for a card for weeks. They charge you a monthly fee and when I request to cancel the account it’s not cancelled. Use a traditional bank not these .
22 March 2026
Unprompted review
Reply from GoHenry
Hi Jason,
Thank you for taking the time to leave a review, and we’re sorry to hear about your experience.
I have been able to locate your account with the email address that you have provided, and I attempted to contact you today, but was unable to reach you. I left a voicemail and have also followed up with an email.
I am sorry to hear that you have been waiting for a new card. I am unable to see any new orders for a card recently, as the last card you ordered was in August last year and shows as being activated. Please do let us know when you ordered the new card, and how this was ordered.
I can see your cancellation request, and our team has sent you details regarding the withdrawal of your interest savings before we are able to fully cancel the account for you.
I have sent you an email to your registered email with some more information regarding your account. Please review this email and let me know a better time to give you a call to discuss your review.
You can also contact our friendly Member service agents via call (0330 100 7676) or Livechat - https://uk.community.gohenry.com/s/. We are available 8am to 8pm, 7 days a week.
Thanks
Catherine
GoHenry Supervisor
It was easy to set up and it will help…great for children to learn and save
It was easy to set up and it will help Rem learn about money thank you
16 March 2026
Reply from GoHenry
Thanks for sharing, Gillian! We’re really happy your family is loving GoHenry and all the benefits that come with earning, saving and spending.
Smooth and easy to use but expensive
Smooth and easy to use. Expensive fees though that they don’t really explain beforehand.
22 March 2026
Unprompted review
Reply from GoHenry
Hi Jan, Great to hear you are enjoying using GoHenry for your family.
We are really proud of the service that we offer and we have done our utmost to price our product fairly for our customers while being able to absorb our costs and continue offering and developing the unique features that we feel set us apart from other services.
We want to make sure our customers are aware of all the great benefits and features that you receive with a GoHenry account so that they can get the most out of the service and their money's worth.
I have highlighted what we offer below -
Safe and secure spending
A free, contactless prepaid debit card. Or choose from one of our unique custom cards at an additional cost of £4.99
Parental controls: Parents can set spending limits and choose whether the card can be used online, on the high street, or at an ATM
Automatic safety restrictions: Your child won’t be able to purchase goods or services intended for adult use (18+)
Notifications: Both parents and children can receive real-time notifications of any spending, available balances and reasons for declined transactions
Financial Planning and Education
Money Mission - In-app gamified learning, teaching your kids everything they need to know about managing money. Incentivise your child to complete these with our Learn to Earn Feature
Tasks & chores: Teach your child about earning and the value of money when you set up paid tasks in your GoHenry app
Savings Goals: Children can set savings goals for automatic weekly savings in their GoHenry app. You can also set up parent-paid interest to encourage saving from an early age
Actively manage money on The GoHenry app for both you and your kids, available for both Android and IOS
Junior ISA: Start planning for your child/rens future now with our tax-efficient Junior ISA
Involve Family and Friends
Invite a relative: It’s easy to invite relatives to gift money directly to your child’s GoHenry card, which is the perfect way to celebrate a special occasion
Giftlinks: Family and friends can use our Giftlinks feature to send gifts straight to your child’s account, along with a personalised digital greeting
Add a co-parent: It’s free to add an additional parent or carer to help manage your child’s GoHenry account
Teenagers can request money from friends and family with the click of a button.
Special Offers and Support
Apple Pay: Teenagers over the age of 13 can use Apple Pay online and in-store
Allowance: Automatically pay your kids an allowance each week. You can set up our auto top up feature so we'll take the money from our linked bank account without you having to lift a finger
Online & mobile access: GoHenry provides online and mobile banking, while many High Street bank accounts still don’t offer this service to anyone under 16
Support: Our member services team are open from 8am to 8pm to help with any queries
Giving: Teach your child about charitable giving by setting up a regular donation of as little as 5p per week to our charity partner, the NSPCC
Offers: Our exclusive offers can potentially cover all of your GoHenry membership fees in one visit to a Merlin venue.
Here's more information on the price structure: https://www.gohenry.com/pricing.
If there is anything else we can do for you, or if you have any queries or concerns, please do contact us further on 0330 100 7676, or help@gohenry.co.uk or you can contact our Member Services agents through our Livechat system by following this link - https://uk.community.gohenry.com/s/. We are available 8am to 8pm, 7 days a week.
Really good
22 March 2026
Unprompted review
Reply from GoHenry
Hi Carole! Thank you for sharing your 5* review. We are so happy to hear you are enjoying our service and the features we offer!
Good service I have it for all 3…
Good service I have it for all 3 children
22 March 2026
Unprompted review
Reply from GoHenry
Hi Brad, thanks for taking the time to leave us a review! It's great to hear your family are enjoying GoHenry.
Not user friendly
Not user friendly. Things change in the app layout. Took me ages today to change something. There is some charges I don’t understand. And it costs too much to run for a service, that I find frustrating and unclear.
Been recommended this app by friends, who have switched to normal bank accounts later on. I’m going to do the same now.
22 March 2026
Unprompted review
Reply from GoHenry
Hi Katarzyna
Thank you for leaving us a review on Trustpilot. I'm sorry to hear that you've had difficulties finding how to make changes within the app. I tried to call you today after locating your account through the information linked to your Trustpilot review, but unfortunately, I was unable to reach you.
We strive to make the app user-friendly, and we keep our FAQs updated on our website with step-by-step instructions for completing actions within the app. If you're still having trouble finding what you need, we have a help center available from 8 AM to 8 PM, seven days a week. You can contact us by sending an email to help@gohenry.co.uk, calling us at 0330 100 7676, or joining one of our live chats through the app or website. To access live chat, just tap the speech bubble located in the app by going to Account > Help Centre.
When we add new features to the app, we typically do not make significant changes to where functions are located; usually, we simply move a function up or down within the same section to accommodate the new feature. All new features can be found in the change logs on the app store.
I see that you are on the Max plan, which is the most economical option for your family. As a financial service rather than a bank, we do not profit from overdrafts or debts; instead, we charge a small membership fee to allow us to provide our service and continue developing features for our members.
Please review the email sent to your registered email address and let us know if you have any questions.
We look forward to hearing from you soon
Regards
Thomas
GoHenry Supervisor.
My young son has been using gohenry for…
My young son has been using gohenry for a few years now and it has helped him grasp the concept of saving and also careful budgeting, he makes purchases online and also in the high street, I can highly recommend gohenry for your younger children/grandchildren.
21 March 2026
Unprompted review
Reply from GoHenry
Hi David! Thank you for taking the time to leave this wonderful review. We're so glad to hear you're loving GoHenry and finding the features helpful for learning valuable money management skills! It’s brilliant to hear that you’d recommend our service! If you’re happy with GoHenry, why not spread the word by sharing your unique ‘Refer a Friend’ link and earn free pocket money for your child at the same time? Find out more here - https://uk.community.gohenry.com/s/article/gb-How-do-I-refer-a-friend-to-GoHenry🙂
This is a good asset for young children…
This is a good asset for young children to learn and respect money, with a money connection between child and parents.
It is an essential tool for children and parents of children ⭐⭐⭐⭐⭐
21 March 2026
Unprompted review
Reply from GoHenry
Hi Michael! Thank you for your review. This has made our day! We're so glad to hear you're loving GoHenry and finding the features helpful for teaching valuable money management skills🙂
It helps you think smart about momey…
It helps you think smart about momey and thats qhat i like about gohenry
21 March 2025
Unprompted review
Reply from GoHenry
Hi Acelin. Thanks for the great review, we are happy to hear that this has worked well for you, and that you have learnt some great money management skills! 😊
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