GoFuture Reviews 227

I have received so many compliments on this sweater. The material is great quality and it's very comfortable. It does a great job at keeping both my baby and I warm. My baby often falls asleep in it.

I bought a jacket to keep my baby and me warm while she's in the babycarrier, I've been using it everyday for 6 months now, it's so useful !
Well done and good quality, I recommend !

Impeccable quality jacket, I am pregnant and have an 18mo who loves being tucked into the back carry option. Even the zippers are good quality. All three inserts zip on and off seamlessly (no pun intended!). I will wear this for a lifetime, it’s so cool. The length cover my hips and butt even with my long torso.

Purchased the down jacket for my niece who lives in Wisconsin, USA. Her baby was born 2 January 2020 and she is so happy with her coat. Says it wraps them both up "like a toasty burrito" and keeps them so warm when they go out into the cold. Great product!

Stylish, high quality nursing top. I wish I'd bought one earlier!
Shipping was prompt and all correspondence with seller was friendly and helpful.
Highly recommend.

I bought a Babywearing fleece jacket, great model and quality! The order was delivered fast. I love it!

I have ordered a jumper, I have heard nothing from them for 2 weeks and received nothing. So I have decided to chase the shop and got a response that the jumper was out of stock (I wonder how much longer they would have waited to notify me should I have not chased).
They have sent me a list of other jumpers that apparently were readily available for dispatch. I have picked one and asked them to send it with priority mail so that hopefully I could have still received it on time (3 weeks after the original order). They didn't accept to pay for the extra delivery costs since in the original order I had only paid for expedite shipping and asked me to pay an additional EUR 30 (on top of the inconvenience) if I wanted next day delivery. On top of that, the replacement jumper I chose from the list of jumpers apparently "ready for dispatch" was also out of stock. And to top it all up, the customer service is terrible. They didn't recognise any of their mistakes and told me that if I wasn't happy I could have gone and shopped from a different shop. By reading other reviews I can only guess that if you are lucky enough that they have your order in stock everything goes well but, if they don't, you better get ready from a very frustrating and disappointing experience. I will surely not buy again from this shop and would encourage you to do the same, there are other stores out there with very similar products and much better customer services.

Great quality and quick delivery. My jacket has been great for when I was pregnant and now that my baby is here.

I've ordered a nursing fleece top, it was delivered fast and is really warm and practical for nursing!

Top quality and beautiful models, I'm very happy with my choice. Alex has been so kind with me, definitely I'll buy something else more in future!

I purchased a hoodie for breastfeeding my newborn this fall and winter. I love it so much, it’s sleek and comfy. It’s long and the sleeves are too. I got lots of compliments. I can’t wait for my 5in1 jacket to arrive!

I have purchased 2 coats from this shop and love both of them. Would highly recommend!

The Tops are made with love - good quality, comfortable fabric and look really nice. The communication was pleasant. I totally recommend this shop!

Great service and competent advice. An exchange to another size was without any problems!

Great fashion for carrying moms and dads.

We can really recommend GoFuture!
Great jacket with great quality.
The customer service is very courteous and accommodating.
Everything very professional!

Don't waste your money! They don't deserve one star at all!! Handmade with bullsh**t!!
Worst costumer service ever, not existing customer service!!
I ordered a 4-1 jacket last year mid November as I needed one for the winter. I had to chase after 2 weeks as it hadn't arrived. Apparently the material was sold out. 2 weeks they said. Nothing came. Emailed again. Another 2 weeks they said. But nothing happened. I asked if I could get a different one, different color etc. That was okay. It finally arrived in the middle of January, already 2 months later. But the zip for the pregnancy insert and carry insert were faulty.
After one month I finally agreed with them to have it repaired. I wanted my money back but they said I could only return within two or four weeks.
I sent it back in march and have been since then asking for the coat to be sent back to me repaired in about 15 emails. They always just replied they'd send it in 2 weeks. In the meantime it was summer and I've had my baby.. After one very angry email in June they finally returned the jacket but not repaired. Now I have a jacket I don't particularly like and I can't use it for baby wearing because it's still faulty and I can't even sell it because its faulty. A new jacket never worn.. Should have donated the money and its not cheap(£200) to someone who needed it or flushed down the toilet instead. I've never come across a company so unprofessional and not caring.
And when you try phoning them there is just an answer machine saying they are busy. Never ever someone picks the phone up. Why bother having it?

i will start with the positive.
the product, ordered in november 2017, (4-in1 jacket/coat (Tragejacke Umstandsjacke Kängurujacke 4in1 SHELTER)) was delivered very fast (faster than noted on the company webpage). and the jacket/coat itself is of good quality.

the negative however is a lack of professional customer service.
the jacket/coat came with a dirty baby-insert (white spots where baby's mouth would be, so i assume somebody has tested it and found it ill-fitting and returned. no checks were made to notice there is most likely dried up spit of a baby on the insert). i took some pictures of it and sent an email to the company expecting at least an apology and maybe covering the costs of cleaning or sending a replacement of the dirty part. oh, how wrong and naive was i to think so. after 2 or 3 days i received an answer - you must be wrong, such an item would never leave our warehouse. well, obviously it did. we called their customer service next day and they at first denied dirty stuff being sent out. then with some hesitation they promised to call back. needless to say it never happened. reading the bad experience with returns and my ever growing belly, i decided to keep the coat and not return it.
looks like things have changed in april 2018 - what a streak of good reviews. who knows how they came to be...