From ordering to the installation, everything genuinely went smoothly with good communication and all timelines beaten. The speed is as advertised and so far service has been exceptional compared to m... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've been a customer of GoFibre for 2 years now and the service and connection have both been superb. I called today to renew my contract, a process that was very easy and transparent, thanks to Chery... See more
Company replied
First of all I like GoFibre because their first rate customer service is based in Scotland. I am a retired engineer and appreciate not being spoken down to. Advice from their tech meant upgrading my c... See more
Company replied
No false promises and connected at the specified time. Engineers Mark and Dale were very pleasant and professional. Day after connection had a few issues and the help centre support team were absolute... See more
Company replied
Company details
Written by the company
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Contact info
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, United Kingdom
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4.8
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from GoFibre Broadband
Thank you for taking the time to leave a review.
It's great to hear that your switch to GoFibre was simple and straightforward, and that our team made a positive impression along the way. Friendly, knowledgeable staff can make all the difference when you're making a change, so I'm delighted that was your experience.
We really appreciate you sharing your feedback and choosing GoFibre. Hopefully, we'll be able to earn that fifth star from you in the future!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Simple Switch
Simple, straightforward transfer from my old provider to GoFibre. They took care of everything and gave me a great price. Now I've got internet that's 200% faster and 33% cheaper.
31 July 2026
Reply from GoFibre Broadband
Hi Matthew,
"200% faster and 33% cheaper" is a pretty convincing summary of the benefits of switching! 😄
I'm delighted to hear that your move to GoFibre was so simple and straightforward. We believe changing provider shouldn't be a headache, so it's great to know the team took care of everything and made the process easy from start to finish.
And of course, getting significantly faster speeds while paying less is always a welcome bonus!
Thanks for taking the time to share your experience. We're thrilled that the switch has been such a positive one, and we hope you continue to enjoy your new full fibre service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Outstanding service. What a change!
From ordering to the installation, everything genuinely went smoothly with good communication and all timelines beaten. The speed is as advertised and so far service has been exceptional compared to most nowadays. I hope the standard continues and I wish Go Fibre and all their staff all the best and thanks.
31 July 2026
Reply from GoFibre Broadband
"What a change!" is exactly the kind of reaction we're hoping for when someone makes the switch to GoFibre!
I'm really pleased to hear that everything went smoothly from ordering through to installation, and that our communication kept you informed every step of the way. We set ourselves high standards when it comes to delivering on our promises, so it's especially rewarding to read that we not only met the timelines but beat them.
It's also great to hear that the speeds are matching what was advertised. Full fibre should feel like an upgrade from day one, and it sounds like that's been your experience so far.
I particularly appreciated your comment about the service being exceptional compared to most providers these days. That's a huge compliment for the whole team, and one we'll be very proud to receive.
Thank you for your kind words and best wishes. We'll do everything we can to make sure the high standard you've experienced so far continues long into the future. Welcome to GoFibre, and thanks for taking the time to share your experience!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Good service
The way they were fast to get things done, will have to see how the after sales service goes
31 July 2026
Reply from GoFibre Broadband
Hi John,
I'm delighted to hear that you found us quick and efficient when it came to getting everything set up. We know that when you've decided to switch broadband, you want things to happen without unnecessary delays, so it's great to know we delivered on that front.
As for the after-sales service, we'll certainly do our best to impress you there too. While it's always nice when everything works perfectly, it's equally important that customers know they can rely on us if they ever need a helping hand.
Thank you for taking the time to share your feedback and for choosing GoFibre. We appreciate your support and look forward to showing you that the service doesn't stop once you're connected!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hi Sophie,
thanks for your lovely review, we're glad to be efficient and friendly and glad you noticed!
Thanks for choosing GoFibre.
Sam
friendly engineer and speedy connection
27 July 2026
Reply from GoFibre Broadband
Hi Linda,
We also do speedy engineers and friendly connections :-)
Thanks taking time to share your lovely feedback, we really appreciate it, and we're glad you've chosen your local provider.
Sam
The build up and installation were…
They build up and installation were carried out smoothly and efficiently, staff very helpful. There was a slight issue either mesh units and when I phoned the helpline the lady tried to assist but unfortunately couldn’t, she passed a message to her help desk and one of the technicians called shortly afterwards and explained he’d logged into the units remotely and updated the firmware and rectified the problem. Quick and efficient service backup as promised when we signed up.
27 July 2026
Reply from GoFibre Broadband
Hi Thomas,
I'm delighted to hear that the build and installation process went smoothly and that the team were helpful throughout. It's even more encouraging to hear how the issue with the mesh units was handled once you'd reported it.
While we'd all prefer things to work perfectly first time, it's how problems are resolved that really matters. I'm pleased that our support team were able to get the issue escalated quickly and that one of our technicians was able to remotely update the firmware and get everything working as it should without any fuss.
Thank you for taking the time to share your experience. I'll make sure your comments are passed on to both our customer support and technical teams, who will be delighted to know their efforts made such a positive impression.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hello, thank you so much for letting everyone know your 5 star review. Glad to hear no problems and no issues. That's why we think we're ultra-reliable as well as ultra-fast.
Thanks for being with GoFibre,
Sam
Reply from GoFibre Broadband
Hi Steve,
I'm delighted to know everything's working great and that we were able to get everything sorted for you.
Thanks for taking the time to leave a review and for choosing GoFibre. We really appreciate your support and hope you continue to enjoy your full fibre service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great Customer Service
Great Customer Service
From the initial installation to minor issues and finally customer service follow up the service has been outstanding. Amazing to be able to actually speak to an engineer in order to resolve issue.
I would not hesitate recommending Go Fibre to friends and family
28 July 2026
Unprompted review
Reply from GoFibre Broadband
Hi David,
It's fantastic to hear that you've had an outstanding experience from the initial installation right through to the follow-up support. Whilst we'd all love every connection to be perfect from day one, what really matters is how quickly and effectively any issues are resolved when they do arise.
I was especially pleased to read that you were able to speak directly with one of our technical support team members. There's often no substitute for talking to someone with the technical know-how to get to the root of a problem, and it's great to hear that this helped get everything sorted for you.
Your recommendation to friends and family is one of the biggest compliments we can receive, and it means a great deal to the whole team.
Thank you for taking the time to share your experience. We'll do our very best to continue delivering the level of service you've come to expect from us.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hi Gillian,
Thanks for taking the time to leave a review.
I'm delighted to hear that you're very happy with the service and found everything to be efficient. Sometimes the simplest feedback says it best, and it's fantastic to know we've delivered the kind of experience we aim for.
The whole team works hard to provide a smooth and straightforward service, so your kind words will be greatly appreciated.
Thank you again for choosing GoFibre and for sharing your experience. We're very pleased to have you on board!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great change over from old property to…
Great change over from old property to new property. Well when they had stuff to complete the work lol
27 July 2026
Reply from GoFibre Broadband
Hi Gary,
Thanks for posting a review!
I'm delighted to hear that your move from your old property to your new one went smoothly overall. Home moves can be stressful enough without having to worry about your broadband, so it's great to know the changeover process worked for you.
While it sounds like there may have been a short wait for some final work to be completed, I'm pleased that everything came together in the end and got you connected at your new home!
Thank you again for your feedback and for choosing to stay with GoFibre. We really appreciate your support and hope you're enjoying your service in your new property.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service
Excellent service. Very helpful and polite engineer. Absolutely no mess. Easiest changeover ever.
27 July 2026
Reply from GoFibre Broadband
Hi Gerda,
Easiest changeover ever? We'll happily take that!
It's great to hear that everything went so smoothly and that our engineer made such a positive impression. Being helpful, polite and respectful of customers' homes is every bit as important as getting the technical side right, so I'm particularly pleased to read your comments about the tidy installation.
Switching broadband providers can sometimes feel like a hassle, but it sounds as though this one was refreshingly straightforward from start to finish.
Thanks for choosing GoFibre and for sharing your experience. Reviews like this are a real boost for the team, and I'll make sure your feedback is passed on.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent Contract Renewal
I've been a customer of GoFibre for 2 years now and the service and connection have both been superb. I called today to renew my contract, a process that was very easy and transparent, thanks to Cheryl who was so pleasant and friendly to talk to and explained everything clearly. I can't say enough good things about the company and the staff, by far the best internet provider I've ever used.
27 July 2026
Reply from GoFibre Broadband
Hi Aisha,
Two years as a customer and still happy to renew is about as strong an endorsement as we could ask for!
I'm delighted to hear that both your service and connection have continued to meet your expectations, and that renewing your contract was such a straightforward experience.
Cheryl will be thrilled to read your comments. Being friendly, transparent and taking the time to explain everything clearly are exactly the qualities we look for in our team, so it's wonderful to see her recognised.
I particularly enjoyed reading your comment about us being the best internet provider you've ever used. That's high praise indeed, and something the whole GoFibre team will be incredibly proud of.
Thank you for your loyalty over the past two years and for taking the time to share your experience. We truly appreciate your support and look forward to keeping you connected for many more years to come.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
From start to finish everything was so…
From start to finish everything was so smooth and professional insulation whent supper smooth
27 July 2026
Reply from GoFibre Broadband
Hi Kevin,
Reading about positivity "from start to finish" is always lovely feedback to receive, because that's exactly the experience we want every customer to have.
I'm delighted to hear that everything went smoothly and professionally throughout the process, and that the installation was completed without any issues.
Our teams work hard behind the scenes to make getting connected as straightforward as possible, so it's great to know that effort came through in your experience.
Thank you for taking the time to share your feedback. Reviews like this are a real boost for the team, and we're thrilled that your journey to full fibre was such a positive one.
Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Renewed my contract again. I'm happy.
First of all I like GoFibre because their first rate customer service is based in Scotland. I am a retired engineer and appreciate not being spoken down to. Advice from their tech meant upgrading my computer and today I was offered a great deal on an upgrade from Go Fibre.
27 July 2026
Reply from GoFibre Broadband
Hi Charles,
Two contract renewals tells its own story, but it's especially pleasing to hear why you've chosen to stay with us.
I'm delighted that you've continued to enjoy both the service and the support from the team and it's wonderful to hear that our advisers took the time to provide clear, helpful advice without being patronising.
I'm also pleased that we were able to help you make the most of your connection, and that your recent renewal came with a deal that worked well for you. Comments like yours are a great reminder that good customer service isn't just about solving problems, it's about treating people properly and having honest conversations.
Thank you for your continued support and for taking the time to share your experience. Being described as a first-rate provider is praise we'll happily accept, and I'll be sure your comments are shared with the team.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
New broadband
Excellent experience from start of enquiry all through to installation. Communication from the team is brilliant and everyone’s very helpful!
27 July 2026
Reply from GoFibre Broadband
It's always lovely to see feedback that highlights the whole journey, not just one part of it.
I'm delighted to hear that your experience was excellent from your initial enquiry right through to installation. Great communication can make all the difference, so it's particularly rewarding to read your comments about the team keeping you informed and being helpful throughout.
Getting connected to full fibre should be exciting, not stressful, and it sounds like everyone involved played their part in making the process smooth and straightforward for you.
Thank you for taking the time to share your experience and for choosing GoFibre. Your kind words will mean a lot to the team, and we're thrilled to have you on board.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Engineer communicated well by phoning…
Engineer communicated well by phoning and and the connection was fast
16 July 2026
Reply from GoFibre Broadband
Hi Florence,
Thanks for taking the time to leave a review!
It's great to hear that the engineer kept you informed throughout the appointment and took the time to call ahead. Good communication can make all the difference, so I'm delighted that this helped make the experience a positive one.
I'm also pleased to hear that you're enjoying a fast connection. After all, that's exactly what switching to GoFibre should deliver!
Thank you again for your kind words and for choosing GoFibre.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service!
I filled in an online form and immediately got a call about my enquiry from the customer service department. The call handler was knowledgeable and helpful and answered all my questions competently. The engineers came out quickly to assess us for Go Fibre and the whole process was done within 2 weeks. Go Fibre dealt with the whole process and the engineers had us connected quickly, installing their equipment outside and inside our house doing a very tidy job leaving everything as they found it. I would definitely recommend Go Fibre to family and friends.
20 July 2026
Reply from GoFibre Broadband
Hi Kay,
Thanks so much for taking the time to leave such a detailed review!
I'm delighted to hear everything went so smoothly from your very first enquiry through to installation. It's especially pleasing to hear that our customer service team got back to you quickly and were able to answer all of your questions. Making the process simple and straightforward can make all the difference when you're considering a switch.
It's also fantastic to hear such positive feedback about our engineers. Getting customers connected quickly is important, but so is taking pride in the work itself. They'll be really pleased to know their professionalism and attention to detail didn't go unnoticed.
Thank you again for your kind words and for recommending us to your family and friends. That's one of the biggest compliments we can receive, and we really appreciate your support.
Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service from beginning to end,
16 July 2026
Reply from GoFibre Broadband
Hi Richard,
Thanks for taking the time to leave a review!
It's fantastic to hear that you've had an excellent experience from beginning to end. We work hard to make every stage of the customer journey as smooth and straightforward as possible, so it's incredibly rewarding to know we've delivered on that for you.
Feedback like yours is a real boost for the whole team, from the people behind the scenes to those you may have dealt with directly along the way.
Thank you again for your kind words and for choosing GoFibre. We're delighted to have you on board and truly appreciate your support!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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