godmerch.com Reviews 541

The sweatshirt was exactly as described and came in a timely manner. It is adorable!!! Also had a problem with stitching on one number and contacted the seller - they responded within a few hours. I had no preconceived notion of a positive result but the sweatshirt is being replaced. What outstanding customer service!!!

I have ordered a lot of shirts from this company. I love all of the personal touches the hearts on top of the I’s. I love it
I had an issue with a shirt being returned be in there being so generous and working with me to find the loss T-shirt. They are going to replace it for me. Thank you so much.

This is a reputable company when the item was lost in the mail. They jumped right in and replaced the item at no cost to us five star for customer service.

Love the sweatshirt, but, paid for express shipping so it could arrive by Christmas. I received the it 3-4 days after.

I never received my order and they are not answering my messages for a refund. SCAM!

The gift I order came out exactly what it looked like online. I’m more than happy with it and my boyfriend absolutely loves it.

I gave 5 stars but would've given 10 if it was an option. I'll start with the product itself. I ordered a GiGi Claus sweatshirt. The quality of material was better than expected. Very well made. I ordered in time for a Christmas present for my wife. During tracking, I realized it was delayed. I emailed godmerch for assistance. Not only did they respond immediately, they did what they could to expedite the shipping and I received in time for Christmas. Not only will I be a returning customer, I encourage you to as well. 10 stars!

EXTREMELY DISAPPOINTED!!!! It ordered well over $300 in sweatshirts under the impression (because of pictures of the merch) that the sweatshirts were Gildan brand. They are not. They are low quality and shrunk A LOT (down at least one size, maybe two) when I washed them. (I did not dry them because I noticed that they shrunk.) The only reason I gave this shop a 2 is because the design is cute. I almost didn’t give the sweatshirts as gifts because I was so embarrassed.

I placed an order on 12/7 and got a notification that the order was ready to ship on 12/11. According to the tracking number provided, the package has not been picked up yet! I have emailed them several times and cannot get anyone to answer me back.

I purchased a hooded sweatshirt for my wife on December the 11th and a USPS shipping label was created on the 13th and it still hasn’t updated shipping so I called and it went to a voicemail which said was full and couldn’t accept anymore messages so I sent an email and haven’t gotten a response yet! Getting worried I got scammed here

Wish I didn’t even have to pick a star. My order has been waiting to ship since December 13th and it’s now the 19th. Need it for Christmas Eve. Emailed them twice, tried calling and said the mailbox was full.

Ordered on Dec 6th shipping still hasn’t moved and no one will get back to me! This is a scam!

I had a problem on my order and they corrected it right away. I was able to email Customer service and they emailed me right back. I have gotten from them before and it is a good sweatshirt. I'm very happy with it

Since I have gotten a reply I will be updating this review accordingly. While I did an email and have proof, I will also mention that I have already sent a message to Godmerch through Amazon's message seller feature and am awaiting a response. If proof is needed, I have screenshots.

Not sure what to think, cant get a hold of anyone for an update on my order...

Ordered a sweatshirt on 12/8 and charged same day. USPS shipping label was created on 12/10, but USPS doesn't have the product and I cannot get ahold of anyone at Godmerch... I really hope I can get my product before the holidays.

Update from a few days later… a representative reached out, apologizing for the delay and asked I check back in a few days. It’s been a few days and I’ve had two additional follow up emails ignored. In the off-chance they are getting this feedback, please advise when I can expect my merchandise or refund me.

My order said that it has been waiting since 12-4 for usps pickup. No answer when I call just that their mailbox is full and no one has answered by email. I assume I have lost my money! Very disappointed

Ordered a sweatshirt on 11/13/24. I did receive a confirmation email but have not received the product. Have tried to call and email on several occasions but have not gotten a response. I am under the impression that this is a scam. Phone number does not even ring, and voicemail is full.

Ordered product 12/9/24 and have not received a order confirmation, but credit card was charged on 12/9.... Please Help!

Thanks

I could never put in to words the amazing experience I’ve had with Godmerch, but I’ll try. I randomly got on social media to pass the time, and a Godmerch ad popped up. It was the perfect idea and perfect timing. This holiday season my mom wasn’t feeling her best and wanted the closeness of family. We couldn’t all be there so I figured this personalized sweater with all of our names would be perfect. Excitedly I left off a name and had to reorder, but the kindness and professionalism from their customer service staff was EXCEPTIONAL! I was nervous because online shopping and personalized orders can sometimes be hit or miss but this was by far the best customers service I’ve ever experienced. From communication to compassion…everything was heart felt. Not only did they rectify MY hiccup with ease… they also presented fast delivery service and the sweater is GORGEOUS! Godmerch thank you a million times over. This is the hardest holiday season for my family and I never expected to be reminded that on the other end of a screen, whether it be a mobile device or computer, are compassionate people who genuinely enjoy what they do. I’m so glad that I did and I’m glad it was with this company. It may seem small, like a regular order but THIS order may be the last Christmas sweater she’ll be able to wear and because of your kindness she’ll be able to enjoy it and I’ll always remember the amazing people who made it happen. So thank you and I pray your business continues to grow and more people are drawn to you all because in this busy and hectic world…you all remind us that kind and caring people are still out there.

This business sucks won’t answer phone or respond