I Go to Web site and use the converter to see how many Monero i would get for 1 BTC, it says 250 approx, I Go To Google and check How Many MONERO For 1 BTC and Says 259, RIGHT THERE I Would SAY They... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My exchange is stuck on waiting for deposit and its been around an hour its toncoin to ltc it says my time has expired hope i havent lost £400 for nothing They fixed my exchange so sorry for bad re... See more
I'm editing my original 1 star and agitated review to 5 stars and high praise for Godex tech support. I had a $500 swap go awry because I failed to enter the exact number of tokens being swapped. I... See more
Company replied
This trasactitton has processed perfect. Unfortunately I have been trying to contact regarding a trasaction on 19/10/22 and although it looks completed the XMR is not in the wallet. I really need h... See more
Company details
Written by the company
A private and fast cryptocurrency exchange platform with no registration required. Swap over 893 coins in a couple of clicks securely and anonymously.
Contact info
Seychelles
- hello@godex.io
- godex.io
You should know
3.6
Average
1K reviews
Replied to 81% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
site is down..why?
24 February 2026
Unprompted review
Reply from Godex
Hi Roy,
We’re very sorry for the inconvenience you experienced. Our website was temporarily unavailable due to scheduled server maintenance to implement important security updates. The site is now fully up and running, and you should be able to access it without any issues.
We truly value your patience and understanding, thank you for bringing this to our attention!
I send 0.01 btc and received no monero
I send 0.01 btc and received no monero. It says contact support. I send support a mail but they dont respond.
30 December 2025
Unprompted review
Reply from Godex
Hi there,
We're really sorry to hear that you faced an issue with your exchange - that’s definitely not the experience we want for our users.
Please reach out to us again at support@godex.io, or submit a request through our support form here: https://godex.io/contact.
We’ll make sure your case is reviewed as quickly as possible.
Excellent service
Excellent service. Highly recommended. The support is also very good.
7 December 2025
Unprompted review
Solid exchanger...whenever I have a had…
Solid exchanger...whenever I have a had a problem they answer quickly
7 December 2025
Unprompted review
I Go to Web site and use the converter…
I Go to Web site and use the converter to see how many Monero i would get for 1 BTC, it says 250 approx, I Go To Google and check How Many MONERO For 1 BTC and Says 259, RIGHT THERE I Would SAY They Are Doing something WRONG, when another SITE Says They Are 9 NO a FULL 10 MONERO DIFFERENCE Just About it was a Little Less but 1% off 10 MONERO DAM WHAT A RIP OFF Thats Near 6000 Dollars to Exchange. I WONT BE USING THEM.Sounds Like Thats where they Make Their Money PPLS
13 November 2025
Unprompted review
Reply from Godex
Hi dear After Burner,
Thank you for sharing your thoughts!
If it comes as a surprise that exchanges earn revenue through commissions, we’re glad you’ve discovered something new about how the industry works. As for the rate difference you noticed: if this fee feels too high for converting over $100k into Monero instantly, anonymously, and without KYC - that’s entirely your choice and we respect your decision. No one is forced to use our service after all.
Have a happy trading!
My exchange is stuck on waiting for…
My exchange is stuck on waiting for deposit and its been around an hour its toncoin to ltc it says my time has expired hope i havent lost £400 for nothing
They fixed my exchange so sorry for bad review amazing customer service
12 November 2025
Unprompted review
Reply from Godex
Hi there,
Thanks for your feedback! For your security and privacy, we advise against publicly disclosing sensitive transaction details such as your full Order ID.
We must address your accusation of "SCAM." This Order was a floating rate exchange. This means the final amount received is based on the market rate when the transaction is processed and confirmed on the blockchain, which can differ from the initial estimate due to market volatility.
Best regards
Reply from Godex
Hello bilk,
Thank you for taking the time to leave your feedback.
For your security and privacy, we strongly advise against publicly sharing your Order ID. We have located your order using the details you provided.
Our team has investigated your swap, and we can confirm it was processed and completed successfully on our end. The XMR has been sent to the destination wallet you provided.
A common reason for not seeing the transaction is that the receiving XMR wallet may need to be fully synchronized with the blockchain. Until your wallet is completely synced, it will not display the incoming funds.
We recommend allowing your wallet to sync completely. If the transaction does not appear after a full sync, please don't hesitate to contact us.
Best regards,
Godex.io Team
Money is stuck
I initiated an order to change of a large amount of USDT into ETH on October 6th. I followed the instructions and transfered usdt on the address provided by the godex. Godex still holds my usdt on this address and I neither got my ETH back, nor my usdt back. Support is not replying to my emails at all. It's already stuck for 14 days!!!
REPLY TO MY EMAILS I AM READY TO PROVIDE ANY DOCUMENTS TO GET MY ASSETS BACK.
Regarding your reply :
I am fully compliant with your policies, I read them all carefully and submitted all the supporting documents. Please guide me on how to help you release my funds
6 October 2025
Unprompted review
Reply from Godex
Hi dear Anton,
We are truly sorry to hear about the difficulties you’ve experienced and understand how concerning this situation must be for you. Please be assured that we take such matters very seriously.
At this stage, we are unable to proceed directly with the release of your deposit because we are required to comply with legal instructions and regulatory procedures regarding your transaction.
UPD: We are pleased to inform you that we have processed a full refund of your deposit to the original wallet address. We truly appreciate your patience and understanding throughout this process!
Thank you for your quick Perfectand robust…
Thank you for your quick and robust process.
17 October 2025
Unprompted review
Good service, but...
Although I have once again a swap that is stuck right now I can vouch for Godex, I've been using this service for a long time and I never had bigger issues with it. So why only 3 stars? Like every 4th or 5th swap just gets stuck and you need to contact Godex via e-mail. Within a few hours or a day they will fix it and you'll receive your funds, but especially if we talk about bigger swaps it's very annoying to wait that long. They used to have a live chat if you need support, sadly it's not available anymore. I will change my rating to 4 stars once I receive my funds of my latest swap, and I will change it to 5 stars if they bring back live support. It's just a huge downside since swaps getting stuck quite often and unlike competitor services you need up to 24 hours to reach someone who fixes it manually. However, besides this it's a great service.
Edit: My Swap was finished manually now, therefore I edited my rating to 4 stars - as I said, I have a lot trust into Godex, still the Live Chat needs to come back for 5 stars
15 October 2025
Unprompted review
Reply from Godex
Hi dear John,
Thank you for taking the time to share such a detailed review and for trusting our service over the long term. We’re truly sorry to hear about the issues you’ve faced with swaps occasionally getting stuck, and it’s kind of sad but true that this can happen, and we understand how frustrating it must feel, especially with larger swaps.
We also regret that the absence of live chat support has left you feeling less supported. The good news is that we are actively working on bringing live support back, and we expect it to be available again within the next 2–3 weeks. Also we are continuously improving our processes so that delays with bigger swaps occur more rarely.
Your feedback is really valuable to us, and we’re grateful for your patience and continued trust. We look forward to providing you with an even smoother experience moving forward.
I have paid for my Godex order
I have paid for my Godex order, but the system doesn’t detect my payment. The transaction is confirmed on the blockchain. Support is not responding. Order c68ed771d182af
14 October 2025
Unprompted review
Reply from Godex
If that's the BEST programming, why one star?
Perfect
Perfect. Everything worked as it should. It was quick. No complaints whatsoever.
6 August 2025
Unprompted review
Pending Refund – No Reply for a Month
Godex responded here saying they would help resolve the issue and refund the money. However, they haven't replied to any of my emails over the past month.
28 May 2025
Unprompted review
Reply from Godex
John,
Hi again — thanks for your follow-up. We understand your concern, but after carefully checking, we haven’t received any messages from you through our support channels.
To help resolve this promptly, we kindly ask that you reach out via one of the following methods:
Email: support@godex.io — Please avoid using disposable email addresses so we can properly verify and respond.
Live chat: Available directly on our website.
Contact form: You’ll find this at godex.io/contact.
We're ready and willing to help - we just need to hear from you directly. Looking forward to getting this sorted.
godex is my preferred choice when i…
godex is my preferred choice when i need to convert crypto quickly. no registration nonsense and the exchange happens fast most of the time
29 May 2025
Unprompted review
Really good service!
Recommended by a friend who values privacy, now I see why. No ID verification makes this perfect.
13 May 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.