We have received our couch cover and they are good quality and we like them so far. The one dissapointing fact is the large (ugly) logo on the item, that doesn't make any sense. It says "Samantha ha... See more
Company replied
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Review summary
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The product itself seems pretty good. My problem is that the "push" sign is about a quarter of an inch shorter than the "pull" sign reflected on the measurements cited on the website. Consequently th... See more
Company replied
Perfect motorcycle gloves. I read reviews that they were too stiff & rigid. Was not my experience. Rubbed some leather conditioner on it and totally comfortable.!would highly recommended -Jeff W
Company replied
We received a sheet just 3 days after placing the order. We consulted the cardiologist about using it with a pace maker who advised against it. We contacted GOBEK who began the process of return an... See more
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Company details
Written by the company
Gobek is an e-commerce online store and it is part of a group companies which has been in the business for over 20 years in many industries. We would like to share our 2 decades of work discipline experience with pleasure so that you can create more comfortable decorations in your living spaces that completely reflect your individual style. We are very excited to support you at every stage from foundation to insulation, from exterior to interior decoration, in your quantity calculation and in choosing the products closest to your dream design. We believe that the harmony between people's taste and the spaces they live in are crucial to expand their comfort zone and make life more livable. In this sense; we are happy to provide the most accurate products in your choices such as color, texture, or material. We, as the "gobek.com" family, are looking forward to inspiring you and delivering building and decoration materials that you can use in many living spaces such as homes, offices, hotels, cafes at the most affordable price.
Contact info
4841 Lewis Rd, 30083, Stone Mountain, United States
- +1 470-845-2793
- customerservice@gobek.com
- gobekusa.com
3.8
Great
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Maya USA INC. - GOBEKUSA
Hello Jimmi Wizgird
Thank you for sharing your feedback. We understand how important timely deliveries are and sincerely apologize for the delay in getting your order to you.
According to our records, your product was delivered shortly after this review was posted. We truly hope it has since met your expectations. If there’s anything more we can assist with or if you have further concerns, please don’t hesitate to reach out to our customer service team.
We value your trust and appreciate your patience as we work to improve our service.
Stupid at best, shady at worst
I placed an order and they emailed me that they would be cancelling it because they didn’t have the correct price listed on the site. But not to worry! I could reorder it at $75 more, since apparently it was my fault for ordering at the price advertised on THEIR SITE
25 November 2024
Unprompted review
Reply from Maya USA INC. - GOBEKUSA
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by this issue. The incorrect pricing on our website was a system error, and we deeply regret any frustration this may have caused.
We understand how disappointing this situation must be and are currently reviewing our processes to prevent such errors in the future. To make things right, we would like to offer you a discount for your next order as an apology for the inconvenience.
Please do not hesitate to reach out to our customer service team if you have any further questions or if we can assist you in any other way.
Thank you for your understanding and for giving us the opportunity to address this matter.
Kind Regards,
Edo Light
SENIOR BUSINESS ANALYST
Vast range of products
Stumbled upon Gobek looking for a specific tile…not only did they carry it but the shipping was FREE! Very rare these days to be granted that so we highly recommend Gobek and will be shopping more with them in the future. Thank you Emma (sales rep) for always being so prompt and courteous!
Cheers & all this best to Gobek & staff
27 November 2024
Reply from Maya USA INC. - GOBEKUSA
Thank you very much for your review, Suzie. Our customer's satisfaction is valuable to us. We were happy to assist you. Have a great day!
Color & pattern just as pictured online
10 November 2024
Reply from Maya USA INC. - GOBEKUSA
We appreciate your review. Thank you so much!
Reply from Maya USA INC. - GOBEKUSA
Dear Rudra,
Thank you so much for your 5-star review! We're delighted to hear that our follow-up made a positive impression. Providing excellent customer service is a top priority, and it's wonderful to know that our team met your expectations. If you ever need further assistance or have any questions, please don’t hesitate to reach out.
GobekUSA Team
Great communication
7 November 2024
Reply from Maya USA INC. - GOBEKUSA
Dear Cathy,
Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!
Sincerely,
GobekUSA Team
Reply from Maya USA INC. - GOBEKUSA
We appreciate your review. Thank you so much!
Emma
Emma, is the ultimate professional sales person. She was very informative and worked the order out very strategically.
Thank you Emma. Ronald Pessolano
3 October 2024
Reply from Maya USA INC. - GOBEKUSA
I am so grateful for your beautiful words 🙏🏻 I was happy to assist you, Mr Pessolano. Have a great day! Emma
Beautiful product with some issues.
Had some issues with customer service and how things were packed, but they were mostly resolved. I’ll give them another chance.
8 October 2024
Reply from Maya USA INC. - GOBEKUSA
Thank you for sharing your feedback! We're thrilled to hear that you found our product beautiful, though we’re truly sorry for the issues you experienced with customer service and packaging. Your comments are incredibly valuable to us as we work to improve.
We're glad we could resolve the majority of the concerns, and we’re committed to making your next experience with us seamless and exceptional. If there's anything further we can do to assist or enhance your experience, please don’t hesitate to reach out. We look forward to serving you again and exceeding your expectations - Edo -
Thanos is the perfect addition to my at…
Thanos is the perfect addition to my at home gym.
2 October 2024
Reply from Maya USA INC. - GOBEKUSA
Hello Adrian, thanks for your review. We are happy you like the product. Have a good day!
Anatalya white limestone
I love my limestone tile, and the company made special matching pool coping for me too. They have the best pricing and good customer service. I would buy again if I needed to tile another home in the future, for sure.
17 September 2024
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your review, Brittney. We are so thankful for your words and would be happy to assist you in the future.
Sink
I received my purchase today and I could not be happier. Rebecca was always very professional and quick on her response to any questions or concerns I had. I would strongly recommend them to anyone.
11 September 2024
Reply from Maya USA INC. - GOBEKUSA
Thank you for your kind words. We appreciate your review and enjoyed working with you. Please feel free to reach out if you need any assistance.
Rebecca
Reply from Maya USA INC. - GOBEKUSA
We appreciate your review and are committed to enhancing both our delivery services and product quality. Thank you for providing us with valuable feedback.
They are absolutely beautiful
They are absolutely beautiful. Great craftsmanship. Love them!
19 August 2024
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your good reviews! We are happy to hear that from you ☺️ We would be happy to work with you in your future orders!
Product was on time and was high…
Product was on time and was high quality. Filled my needs perfectly
Thank you!
12 July 2024
Reply from Maya USA INC. - GOBEKUSA
Hello Wayne! Thanks for your feedback. We are happy to hear that! We would be happy to assist you again with your future projects! 🙏
Reply from Maya USA INC. - GOBEKUSA
Hello John, this is Emma from the GobekUSA. We would like to indicate that we are sorry for this experience. Shopify’s fraud analysis helps us identify orders that could be fraudulent. We review high-risk orders to avoid potential chargebacks. However, we did not get any warning from Shopify and the risk of this order being fraud was low. When we receive the order, if we did not get any warning we need to fulfill the order requirements. So we shipped the order once it was ready. However, since both of us are aggrieved by this issue, you can open a chargeback to your bank. After that, you can receive your money back. Hope this helps you.
Very helpful!
15 July 2024
Reply from Maya USA INC. - GOBEKUSA
Thanks for your feedback. We are very happy to work with you. 😊
Hazel Carter
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