Ordered a watch strap. Delivery was on time, exactly as stated on the website. Everything arrived in perfect condition. Very happy with my order.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always had good service & genuine products from this company, also good return & refund policy. I would like to see them open a UK outlet as a lotbof good products aren't sold in the UK & delivery wo... See more
Company replied
Easy process of buying. Came earlier than expected. Jersey very small for medium. Didn’t fit and had to be returned. Looked fine otherwise. So product itself 2-3 stars for tad bit strange fitting othe... See more
Company replied
Good price and quick delivery. Only small downside was that the boots didn't arrive in the original box as it was apparently damaged. Didn't matter on this occasion but may have done if they were a... See more
Company replied
Company details
Written by the company
From the beginner to the pro, Goalinn is an online destination for professional-grade football equipment. Customers can browse an extensive range, which includes everything from football boots to clothes, accessories and equipment, all of which are sure to improve anyone’s game. For football fans, Goalinn also offers a huge selection of official football kits from many of the best international teams, as well as stocking items worn by some of the world’s best players, including the Adidas F50 worn by Lionel Messi and Christiano Ronaldo’s preferred Mercurial Vapor line. When choosing a pair of football boots there are several considerations to bear in mind; the boots must be comfortable, and they should be designed specifically for the type of football pitch, whether its natural grass, artificial turf, concrete or indoor flooring. Goalinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy.
Contact info
C/ Pirineus, 9, 17460, Celrà, Spain
- 932 20 00 89
- support@tradeinn.com
- goalinn.com
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Goalinn
Hello,
We really appreciate your purchase made and the time taken to leave us a review.
Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!
Have a great day!
Good prices but poor service if something goes wrong
They do offer competitive prices and if you can wait a bit for your delivery it's all good. But with my latest order it took 2x the initial time estimated and now that I need to return the item their system is not working me at all. It seems impossible to contact them with no reply to two emails and the UK phone number not working.
* If Goalinn read this: contact me re order 55159131 *
12 January 2025
Unprompted review
Reply from Goalinn
Hello Andreas,
We really apologize for the inconvenience. In case of any query/complaint, please share the same with us for rectification. We shall try our best to resolve your query. Have a great day.
Regards,
Placed order and received within time…
Placed order and received within time of delivery expected. Good communication flow via email. Received goods as ordered. Well priced even with transport cost. Thanks
9 January 2025
Unprompted review
Reply from Goalinn
Hello,
We really appreciate your purchase made and the time taken to leave us a review.
Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!
Have a great day!
Puma King shorts and top
Bought matching Puma King shorts and half zip drill top. Good price and quick delivery. Good customer service.
26 December 2024
Unprompted review
Reply from Goalinn
Hello,
We really appreciate your purchase made and the time taken to leave us a review.
Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!
Have a great day!
False delivery promises and extortionatei return costs
Terrible service. First, they advertise false delivery deadlines which they do not honour. As a result, item (kids shoes) got delivered late and took more than 1 week to arrive, missing the Christmas deadline and forcing me to buy something else in a hurry. Then, when you want to return the item because it is not needed due to their late delivery, they charge you £10.99 for return shipping (for a £35 purchase!). To be absolutely avoided, there are much better places to buy from, with more normal return fees/policies. I have never seen such an extortionate shipping cost being charged to return a pair of shoes
27 December 2024
Unprompted review
Reply from Goalinn
Hello,
We really apologize for the inconvenience. Please share your query along with your order number by writing the same to support@tradeinn.com. We shall try our best to conclude. Have a great day.
Regards,
Waiting over a month for delivery
Ordered on 11/19/24 today is 1/7/25 only response is product delay. There is a new delivery date 1/15-1/23/25. Not sure how trustworthy this is on their website. It seems that many of us ordered around the same time and are still waiting with little to no update. Is there a delay with the supplier, or did you guys mess up with your inventory? Be honest and let us know. I ordered these boots as a gift and expected delivery in Dec. All I could do is give a picture as the item for the gift. That is lame.
19 November 2024
Unprompted review
Reply from Goalinn
Hello,
We really apologize for the inconvenience. Please share your query along with your order number by writing the same to support@tradeinn.com. We shall try our best to conclude. Have a great day.
Regards,
Just ordered football boots
Just ordered football boots . we ordered eu4.5 and they are now trying to send us EU44. I told them . even showed them that while they are preparing shipping....not yet shipped . They wont change the order . what a sh1t service ....Never use !!!!!!!!!!!
5 January 2025
Unprompted review
Reply from Goalinn
Hello Brian,
We really apologize for the inconvenience. Please share your query along with your order number by writing the same to support@tradeinn.com. We shall try our best to conclude. Have a great day.
Regards,
Shocking customer customer and refused parcel.
Return number 5772739 - I brought some football boots for my husband, there was a glitch on the site as when the boots arrived they were a kids size 11 not an adults size 11. I contacted Goalinn on there website and they said they would give me a free returns labels to send the boots back. I couldn't download the label, I contacted them again, they then refused the free returns label and said I would have to pay for shipping myself which was £10.99. I sent the boots back and tracked the parcel every few days, it took nearly 3 weeks. I have checked again today and the company has refused the parcel and the parcel is now going to be sent back to me. Please don't waste your money on this company. There customer service is shocking and now I'm £50 out of pocket for the boots and shipping.
3 January 2025
Unprompted review
Reply from Goalinn
Hello,
We are very sorry for your comments, our main objective is to provide quality care for our clients.
In order to continuously improve we would like to verify what happened, please send us your order number to support@tradeinn.com and we will gladly verify your case.
We apologize for the inconvenience.
Best regards
The package was left in my rubbish…
The package was left in my rubbish bin..!
I only found this out after I emailed, ie I was not told before hand.
If I hadn’t it would have been taken away as rubbish!
Also, somebody signed for it, but seems that was the courier themselves..!
The product is as anticipated, but it took weeks to come..
23 December 2024
Unprompted review
Reply from Goalinn
Hello Paul,
We really apologize for the caused inconvenience. In case of any query/complaint, please feel free to share with us by writing it to support@tradeinn.com. We shall try our best to conclude.
Have a great day!
Excellent service arrived a day early.
23 December 2024
Unprompted review
Reply from Goalinn
Hello,
We really appreciate your purchase made and the time taken to leave us a review.
Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!
Have a great day!
Order number 53662523
I made an order on November 20, 2024 (Order number 53662523) and I didn’t get my package. I’m trying to contact the company by email (support@ tradeinn.com) which I have sent 3 and didn’t get any reply back.
18 November 2024
Unprompted review
Disappointing shipping times
Disappointing shipping times. An order from December 12 was only dispatched on 24th.
24 December 2024
Unprompted review
Reply from Goalinn
Hello,
We really apologize for the caused inconvenience. In case of any query/complaint, please feel free to share with us by writing it to support@tradeinn.com. We shall try our best to conclude.
Have a great day!
Still didn’t get my package (Jan 14, 2025)
I made my order on November 19, 2024 and still waiting for my package. Tried contacting the customer service by email twice and no response.
Order number 53662523
Still didn’t get my package (January 7, 2025)
The only answer I got (after 6 emails sent) was that the package got delayed.
No money back.
No expected date for delivery.
Still trying contact with the customer service, before I dispute the transaction on my credit card.
16 December 2024
Unprompted review
Reply from Goalinn
Dear Lucas,
We are very sorry to hear that our service did not meet your expectations.
We would like to remind you that the experiences of our customers are very important to us. We have therefore investigated and forwarded your case to our shipping department.
2024-11-26 08:25:00 IN TRANSIT - EXPORTED
A refund has not yet been processed, as a package is often found and then delivered. That is why we need to wait for the outcome of this investigation.
We have also taken your comments into consideration and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.
We apologize for the inconvenience.
If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.
Kind regards
Order hasn't arrived
I placed an order in November and it still hasn't arrived.
Customer service awful!
23 December 2024
Unprompted review
Reply from Goalinn
Hello,
We really apologize for the inconvenience. Please share your query along with your order number by writing the same to support@tradeinn.com. We shall try our best to conclude. Have a great day.
Regards,
Still no delivery after 3 weeks!
Ordered on December 1st, a Christmas present for my son. Was supposed to be delivered on December 18th (which was already very slow) but still no delivery. Very disappointed. Have requested a refund as I now have to go out and purchase a replacement present for Christmas Day.
23 December 2024
Unprompted review
Reply from Goalinn
Hello,
We really apologize for the inconvenience. Please share your query along with your order number by writing the same to support@tradeinn.com. We shall try our best to conclude. Have a great day.
Regards,
Reply from Goalinn
Hello,
We really appreciate your purchase made and the time taken to leave us a review.
Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!
Have a great day!
Excellent service
Excellent service, great boots and they come with a bag and insoles.
20 December 2024
Unprompted review
Reply from Goalinn
Hello,
We really appreciate your purchase made and the time taken to leave us a review.
Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!
Have a great day!
Reply from Goalinn
Hello!
We really appreciate your purchase made and the time taken to leave us a review. Your opinion is very important to us and helps us to improve continuously.
Have a great day!
Lovely personalised boots
12 December 2024
Unprompted review
Reply from Goalinn
Hello!
We really appreciate your purchase made and the time taken to leave us a review. Your opinion is very important to us and helps us to improve continuously.
Have a great day!
1x ADIDAS ORIGINALS Adicolor Classics Beckenbauer tracksuit jacket Clear Sky / Night Indigo L
Great product, satisfying purchase.
12 December 2024
Unprompted review
Reply from Goalinn
Hello!
We really appreciate your purchase made and the time taken to leave us a review. Your opinion is very important to us and helps us to improve continuously.
Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.