GoMo Schweiz Reviews 

ivan is so friendly and quickly understands what the problem is and then helps

She understood the problem quickly and was able to resolve it immediately

The service itself works fine, but my experience with GOMO’s customer support has been extremely frustrating.

I asked to suspend my subscription for six months. The first agent told me this was possible and assured me that the suspension had been processed. It hadn’t. I had to contact customer support again via chat, explain the whole situation from scratch to another agent, and rely entirely on their word because GOMO does not send any email confirmation or official written communication about these requests.

For around two months, I repeatedly contacted them trying to sort this out. Either I didn’t receive a proper answer, or the agents closed the chat before the issue was actually resolved.
In the end, after wasting far too much time, I decided to cancel my subscription completely. Even then, the conversation was closed abruptly and, in my opinion, very unprofessionally.
What makes the situation even worse is that there seems to be no way to contact customer service by email, nor could I find a certified email channel where I could have a formal, traceable written exchange.
It’s a shame because the mobile service itself was not the problem. The problem is the customer support: unreliable information, no proper written confirmations, chats being closed while issues are still unresolved, and an enormous waste of time.
Based on my experience, I strongly do not recommend GOMO.

Eva was very friendly and helpful

Eva was friendly, her service was great and made for a good experience using GoMo customer service.

Tried to transfer to this cheaper company, the never sent the SIM while doing my portability, I ended up withou any SIM because they cancelled my old company in order to do the transfer.
AVOID THIS COMPANY

Ordered a SIM card and got the confirmation email. Verified my ID and address, and my name is on my mailbox. The SIM never showed up.

I gave up, bought a SIM from another provider, and forgot about GoMo.

Then the bills started coming. I waited in a long queue on their live chat and asked to cancel the account and clear the bill for the SIM I never received.

The day before yesterday, they sent another email. Now they want the monthly fee plus a CHF 30 reminder fee. They threatened to cancel my plan in 2 days if I don't pay.

Still trying to get customer support to fix this. Terrible experience. Avoid.

Extremely disappointing experience. I tried to activate a GoMo eSIM, but the activation failed. I never received or used the service. Despite this, they demanded CHF 283.10 plus additional fees. They completely ignore my emails and refuse to provide any explanation or solution. From my experience, this feels like classic pressure and harassment to force payment for a service I never used. I want GoMo to respond to the emails I have repeatedly sent and resolve this issue. Absolutely unacceptable customer service. Avoid.

I had a horribel experience

Unfortunatly they don't sell what they present online. Instead, there are so many hidden costs and canceling it is almost impossible. Also, i was speaking to an customer service agent who in the middle of the conversation just quite on me without any explenation.

I ordered a SIM from GoMo but it never arrived. I completed ID verification and got the order confirmation, but never received the SIM — despite me confirming my address correctly multiple times and having my name clearly on the mailbox.

When I contacted support to cancel, the first thing they offered was a "lifetime" discounted plan to keep me as a customer, instead of addressing why the SIM never showed up. When I declined and asked to cancel, they tried to make me pay for two months of a service I never received or activated. After I pushed back and explained I'd been fully compliant with every request they'd made, the agent told me she would cancel the contract but I still had to pay for the current month, and closed the chat.

I then emailed customer support directly with the full chat transcript as evidence, and only then did they agree to clear the balance completely.

My advice: keep everything in writing by email, not just live chat, so you have proof if you need to push back. Also worth knowing: they weren't able to provide a tracking link for the SIM delivery (as they promise) or my own chat history when I asked, which says a lot about how the support process is run. You shouldn't have to escalate this hard to get treated fairly for a service that was never even delivered.

AVOID AT ALL COST!! I am not even sure why they are still allowed to operate in Switzerland. they have extremely rude, disrespectful customer service agents. they will keep charging you additional fees that you were not initially informed of.

do not make a contract with this company!! they have extremely rude and disrespectful customer agents, they charge you extremely high hidden fees!! and when you try to contact the customer service, they will make you wait for a long time only to be blocked and they will end the chat without even waiting for your reply

They promised a price of 9.95 CHF, and then on the second day, a bill for 30.05 CHF arrived.
HOW COULD THEY DO THAT?

Worst network in Switzerland. Just got charged Fr230 for canceling my contract that was supposed to be month to month contract. I highly recommend not to use this network.

I am extremely disappointed with GoMo Switzerland’s billing accuracy and customer support.

Billing Errors: My contract rate for GoMo Europe is CHF 17.95/month (CHF 19.95 minus a permanent CHF 2.00 promo discount). However, on my July invoice, GoMo failed to apply the discount and charged the full CHF 19.95.
Contradictory Support: When I reached out to chat support, the AI bot first told me I had overpaid by ~CHF 20 via TWINT. Then a human support agent ("Nadine") contradicted the bot, claiming the discount wasn't missing but was delayed to August — but couldn't explain where August's discount went or why usage numbers kept shifting.
Unprofessional Behavior: When I politely asked for clarification on why the discount was omitted, the agent gave dismissive replies ("I have already explained") and abruptly closed the chat on me while the issue was completely unresolved.
GoMo has no email support or ticketing system, leaving customers trapped in a live chat where support agents can simply hang up on billing disputes. Extremely poor service.

they are a scam. only god knows why they are allowed to exist in Switzerland.

For one month that I was late to make a payment due to exam stress, they charged me two 30 chf reminder fees, I believe I received only one, and a 50 chf suspension fee, without specifically notifying about suspension fee or anything. If you talk to them via the chat, they're rude, will cut off the conversation, so basically about to spend 110 chf for a predatory company. Stay clear! Better pay five francs more elsewhere.

Edit: It was fixed, after I emailed.

Formal complaint – Continued charges and threatening payment demands for a service that was never activatedI'm extremely disappointed with my experience with GoMo. While I was staying temporarily in Switzerland, I ordered one prepaid SIM card. Since it never arrived, I contacted customer service. Instead of resolving the issue, GoMo ended up sending me two SIM cards, even though I had only requested one. By the time they arrived, I had already left Switzerland and returned to Germany. Neither of the two SIM cards was ever activated or used. Despite this, GoMo has been charging me as if both SIM cards were activated. On 13 May, because of the constant payment requests, I paid the amount corresponding to one SIM card only, since that was the only one I had ordered. Even after that, they have continued demanding additional payments. What is even more unacceptable is that GoMo keeps sending payment reminders and collection letters to an address where I have never lived permanently. Someone kindly agreed to receive the SIM card on my behalf, but these repeated letters are causing unnecessary inconvenience to them, as they have nothing to do with this matter. If GoMo continues sending collection letters to that address and does not correct this situation, I will file a formal complaint with the appropriate consumer protection authorities. I expect fair treatment, accurate billing, and responsible customer service. Instead, I have received unjustified charges and poor handling that is also affecting third parties unnecessarily. I hope this matter will be reviewed promptly, your records corrected, and this problem resolved fairly.

08/08/2026
Formal complaint – Continued charges and threatening payment demands for a service that was never activated

I am writing this follow-up review because, despite my previous complaint and GoMo’s promise to contact me, nobody has called me and the situation has not been resolved. On the contrary, I continue to receive payment demands and threatening correspondence.
Earlier this year, while I was temporarily in Switzerland, I ordered one prepaid SIM card from GoMo. The SIM never arrived while I was in Switzerland. As a result, I had to leave Switzerland and return to Germany.
Instead of resolving the original delivery problem, GoMo subsequently sent two SIM cards, even though I had only ordered one. By the time they were sent, I was no longer in Switzerland. Neither SIM card was ever activated, used, or provided with any service to me.
Despite this, GoMo continues to charge me month after month as though I had an active service. I have repeatedly received emails demanding payment, and I have also received payment/collection letters.
On 13 May, after receiving repeated demands for payment, I made a bank transfer for the amount corresponding to one SIM card, because that was the only SIM I had originally requested. I have nevertheless continued to receive demands for further payment.
What I find particularly unacceptable is that GoMo continues to send letters to an address where I have never lived. Someone kindly agreed to receive the SIM on my behalf at that address, but they have absolutely nothing to do with my GoMo account or this dispute. These people are now being repeatedly disturbed by GoMo’s payment and collection letters, including threatening language, despite having no responsibility whatsoever for this matter.
I have already raised this issue with GoMo and was told that I would be contacted by telephone. That call never happened. Instead, the payment demands have continued.
I therefore consider GoMo’s handling of this matter completely unacceptable. I am formally requesting that GoMo:
immediately stop charging me for services that were never activated or used;
stop sending payment or collection correspondence to the third party’s address;
correct their records and remove any unjustified outstanding balance;
provide me with a written explanation of why I have been charged for inactive SIM cards; and
confirm in writing that this matter has been fully resolved.
If GoMo continues to send threatening payment or collection correspondence to people who have nothing to do with this account, I will proceed with a formal complaint to the appropriate consumer protection and telecommunications dispute-resolution authorities.
I am posting this update publicly because GoMo has had more than enough opportunity to resolve this matter directly and has failed to do so.
I expect GoMo to stop these unjustified demands and resolve this issue immediately.

Number still inactive after one month (3 weeks to transfer the number - the app claims the number is now active although is it still not working). Temporary number was never active. As I wanted to cancel I was told earliest I would be able to would be 2 months (1 month contract + 1 month notice) although their publicity states clearly there is no minimal stay.

Update:
Your message wasn't delivered to because the address couldn't be found, or is unable to receive mail.

Just goes to show!!

Easy to join, designed to be hard to leave — but the fees are negotiable if you push.

GoMo reels you in as the cheapest SIM in Switzerland, then makes leaving as painful as possible. Chat-only support, a cancellation process that's easy to get wrong, and near-identical websites across different countries so you can 'cancel' on the wrong one and never realise. I was billed for months after leaving Switzerland, then slapped with a CHF 30 reminder fee and a CHF 50 'suspension' fee for good measure.

Here's the part worth knowing: their chat agent flatly refused to remove anything — 'the system won't let me.' So I sent a formal written complaint stating I would refer the matter to ombudscom, the Swiss telecom conciliation body. Within a day, all 80 CHF was cancelled and my account confirmed settled.

That's the whole trick. Ombudscom costs you a maximum of CHF 20 to file; it costs the provider several hundred francs to take part, win or lose. They will not fight you over 80 CHF once you say the word. The fees were reversible the entire time — GoMo just counts on you not knowing that.

So if they hit you with 'reminder' or 'suspension' fees: don't argue with the chat agent, don't just pay. Put it in writing, name ombudscom, screenshot everything.