Call answered promptly and a courteous & informative discussion followed, as my built-in AEG microwave oven needs repairing. Initial cost - with call-out - was higher than I anticipated (£159). Tried... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Connor was very polite,helpful and patient. He guided me through the options available for getting a fridge freezer repaired cost-effectively and the timescales for an engineer's visit. It was then... See more
Company replied
Saxon listened without interrupting. He didn’t try to persuade me away from why I was asking. He was very polite and understanding and explained the problem very clearly. Then he fixed it straight aw... See more
Company replied
The phone was answered promptly by a friendly girl named Sasha. Sasha was patient and listened to the information I gave her regarding my freezer. She made enquiries and said an engineer could call... See more
Company replied
Company details
Written by the company
At Go Assist we provide a one-stop solution for homeowners and landlords, offering services regarding appliances, plumbing, electrical, boilers, locksmiths and pest control. Whether your domestic appliance is faulty, boiler has broken down, fuse box has tripped, or tap is leaking – you have come to the right place. We provide quality repairs for home breakdowns from a team of reliable, vetted engineers. We will always aim to get out to you the same day, boasting an impressive engineer response time and first-time fix rate.
Contact info
United Kingdom
- go-assist.co.uk
4.2
Great
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reassuring and professional
Everything was clearly explained. It is reassuring to know that as pensioners in our 70s and 80s there is a reliable company to call on if needed.
1 October 2026
Reply from Go Assist
Thank you for your comments. We’re glad the team could help over the phone. We’re grateful you took the time to leave a review.
The Go Assist Team
Good for booking engineer - avoid being signed up to the autorenewing membership scheme
The service side of the company, finding and booking an engineer was fine; client service person helped arranged a call quickly, smoothly.
What isnt so good is the push to sign you up to subscription type services and the auto-renewing 'membership' scheme with a steep cancellation fee if you dont do it your colling off period. They are quite pushy on these subs and bit of a wrestle to cancel (you have to go through a bot, and required a formal email to progress - AI will find email and directors if needed to escalate)
They seem to think that by making it hard to stop/cancel the subs then this protects their business model, where paradoxically it is the companies with easy opt-outs have the highest rates off subscription retention. short-term focus = long term loss.
1 October 2026
Reply from Go Assist
Thank you for taking the time to leave your review. We're pleased to hear that you found our team helpful and that arranging the engineer was straightforward.
We’re sorry, however, that you felt uncomfortable with the membership options discussed during your booking. We appreciate your feedback and will take your comments on board, particularly around how the options and cancellation process are explained.
Thank you again for recognising the service provided by our team and for sharing your honest feedback.
Terrible service
Terrible service, I waited for a call for 4 days after the engineer assessed my washing machine.
You then closed my ticket stating the washing machine is fixed when it clearly wasn't.
10 September 2026
Unprompted review
Wasn’t very happy with the service at…
Wasn’t very happy with the service at all. Was told that the repair would be done in 14 days and after nearly two months it still wasn’t done. The date of the repair was moved many times before eventually getting it fixed. I not happy at all with this service. I’m looking around for a different company with better service now.
17 September 2026
Unprompted review
Reply from Go Assist
Thank you for taking the time to leave your review.
We're sorry to hear that you were unhappy with your experience. We wanted the opportunity to look into the concerns you've raised, but unfortunately we've been unable to identify your account from the information provided.
We reached out to you via Trustpilot to try and identify your account, but unfortunately we were unable to do so. As a result, we're unable to investigate the circumstances surrounding your repair.
We're sorry that your experience did not meet your expectations.
Very very helpful 👍
1 October 2026
Unprompted review
Reply from Go Assist
Thanks for writing to us. It’s good to hear the service was helpful. We’re pleased you chose to tell us how things went.
The Go Assist Team
Natalie was so understanding and…
Natalie was so understanding and amazing she helped me with all my problems and gave me the solutions I needed amazing service
1 October 2026
Unprompted review
Reply from Go Assist
Thank you for sharing this. It’s lovely to see Natalie recognised for their help. Your comments matter to us.
The Go Assist Team
Spoke with Chris on the phone ran…
Spoke with Chris on the phone ran through everything so I understood felt at ease speaking to him very happy. Because previous company I spoke with wasn’t helping after I was back and forward calling different numbers getting upset feel happy that Ive found a company I can trust that will get the job done.
1 October 2026
Reply from Go Assist
Thanks Rebecca. We’re glad the team could help over the phone. We really value you sharing your experience.
The Go Assist Team
Chris was very helpful & talked me…
Chris was very helpful & talked me through all the options.
1 October 2026
Reply from Go Assist
We appreciate your comments, Greg. It’s lovely to see Chris recognised for their help. Your feedback means a great deal to the team.
The Go Assist Team
Customer service was great and options…
Customer service was great and options well explained. Only thing I would say as a negative was the background noise I could hear on the call.
1 October 2026
Reply from Go Assist
Thanks for writing to us, Andy. We’re glad the team could help over the phone. It’s always helpful to hear from our customers.
The Go Assist Team
Very clear explanation and good…
Very clear explanation and good customer service from max
1 October 2026
Unprompted review
Reply from Go Assist
Thanks for letting us know, Bob. We’re pleased everything went well. Hearing about your experience means a lot to us.
The Go Assist Team
Chris was very helpful,everything…
Chris was very helpful,everything booked infor a couple of days time.
1 October 2026
Reply from Go Assist
Thanks for writing to us, Gary. It’s good to know Chris made a positive impression. We’re pleased you chose to tell us how things went.
The Go Assist Team
easy to talk,clear
30 September 2026
Reply from Go Assist
We appreciate your comments, David. We’re glad the process was straightforward. Hearing about your experience means a lot to us.
The Go Assist Team
Lovely bloke to speak to
Lovely bloke to speak to. Not all business like just after your money. got time to have a laugh . sorted the job very professionally. Lets hope the repair goes as well. Many thanks for your help.
1 October 2026
Reply from Go Assist
Thanks Roy. We’re pleased the repair was sorted. Your feedback means a great deal to the team.
The Go Assist Team
Adam was very polite and Professional…
Adam was very polite and Professional with regard to my repair
1 October 2026
Reply from Go Assist
Thanks for letting us know, Marie. We’re glad Adam provided such helpful service. Hearing about your experience means a lot to us.
The Go Assist Team
Really friendly and fixed my machine…
Really friendly and fixed my machine lol
Efficient left no mess
Really happy
Thank you
1 October 2026
Unprompted review
Reply from Go Assist
Thanks for writing to us, Susan. We’re pleased the repair was sorted. We really value you sharing your experience.
The Go Assist Team
Excellent service
Saxon listened without interrupting. He didn’t try to persuade me away from why I was asking. He was very polite and understanding and explained the problem very clearly. Then he fixed it straight away without any issue!
Very thankful for this delightful and helpful gentleman!
1 October 2026
Unprompted review
Reply from Go Assist
We appreciate you getting in touch. We’re pleased the repair was sorted. Hearing about your experience means a lot to us.
The Go Assist Team
Helpful and friendly service
Louie was really helpful and quite understanding of what the issue was with my appliance. Louie was also quite friendly and we did have a little laugh about the situation. Was quite quick at booking a repair for me too. Great customer service with a bit of banter thrown in
1 October 2026
Unprompted review
Reply from Go Assist
We appreciate your review. It’s good to hear everything was handled promptly. We’re grateful you took the time to leave a review.
The Go Assist Team
Unfortunately from first contact img…
Unfortunately from first contact img sale domestics the whole experience has been poor. I thought I was engaging with a local firm to support my community but this is not the case. The work seems to be distributed to others. I really wanted a small local reliable company on whom i could rely . If things improve I’ll let you know.
30 September 2026
Reply from Go Assist
Hello, thank you for sharing your feedback with us.
We take concerns regarding business structure transparency and local booking expectations very seriously. We understand your initial disappointment in looking to support a small local business, only to find your booking managed through a national dispatch model that connects customers with local engineers.
While we operate a national platform, we are pleased to hear that you are happy with the engineers, customer service agents, and overall repair work provided during your visits.
Your feedback regarding trading name clarity and company structure transparency has been logged.
Kind regards,
Lucas
Helpful
Helpful, but never in my life have I had the misfortune to have to listen to such patronising drivel
30 September 2026
Unprompted review
Reply from Go Assist
Thank you for taking the time to leave your review.
We're sorry to hear that you were unhappy with your experience. We wanted the opportunity to look into the concerns you've raised, but unfortunately we've been unable to identify your account from the information provided.
We reached out to you via Trustpilot to try and identify your account, but unfortunately we were unable to do so. As a result, we're unable to investigate the circumstances surrounding your repair.
We're sorry that your experience did not meet your expectations.
Overpriced, unreliable and long wait
Overpriced, extensive waiting times for repeat appointments and ordered the wrong parts so the repair couldn’t be completed anyway. To be fair I received a full refund when I pushed for this but still had a faulty appliance having been dealing with go assist for almost 4 weeks. The independent engineer I have engaged doesn’t think I need the part that the go assist engineer suggested and has given advice with a free of charge return if that doesn’t work. I would not recommend go assist.
1 September 2026
Reply from Go Assist
We take concerns regarding repair delays, incorrect parts ordering, diagnostic accuracy, and lengthy overall resolution times very seriously. We completely understand your frustration at dealing with an incomplete repair over a four-week period, long re-booking wait times, and a misdiagnosis regarding which replacement part was actually required for your appliance.
We agree that diagnostic assessments must be accurate and that repair schedules should be fulfilled promptly without causing extended inconvenience. We are glad that a full refund was issued for your service once requested.
Your feedback regarding the engineer's diagnostic thoroughness, parts specification accuracy, and appointment turnaround times has been formally logged for internal review to help improve our service quality.
Kind regards,
Lucas
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