GMPartsGiant.com Reviews 

963
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 460 reviews, reviewers had a great experience with this company. Customers consistently praise the competitive pricing and the high quality of the products, often noting that they receive genuine OEM parts that fit perfectly and perform as expected. Many appreciate the ease of finding the correct parts, often through VIN entry, and the prompt, fast delivery service. The packaging is frequently highlighted as excellent, ensuring items arrive intact and in good condition. However, some customers also noted issues with shipping costs being disproportionately high compared to delivery time or the item's value. A few other people also felt that they received incorrect or damaged parts, despite entering the correct vehicle information, and experienced difficulties with customer support regarding returns or missing items.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the correct... See more

Delivery service

Customers consistently express satisfaction with the delivery service, often highlighting fast and prompt... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices to be reasonable, great, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers receiving correct parts that were... See more

Order

People report ambiguous experiences with order, with some customers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The only negative about the process was the shipping cost vs delivery time. The cost was steep for the amount of time it took to arrive.

Rated 5 out of 5 stars

Great pricing with good availability of parts. Genuine GM part was set & functioning in a low mileage 2004 Chevrolet Avalanche. This was a complete blower motor kit, with all after market motors a com... See more

Rated 5 out of 5 stars

Great company! I have bought several parts from them. Ordered new gm injectors for my pickup and motor runs smooth compared to rough with aftermarket injectors and got a great price for them. They alw... See more

Company replied

Rated 5 out of 5 stars

I love GMPartsGiant.com because all I need to do is enter the VIN number for my wife's Cadillac Xt5 and it automatically pulls up the correct parts plus they're OEM Original, not some cheap knockoff p... See more


Company details

  1. Auto Parts Store

Written by the company

GM Parts Giant, by Genuine Parts Unlimited, Inc., is one of the largest distributors for OEM GM parts. Our online GM parts website offers customers the best discounted prices on OEM Chevrolet parts, GMC parts, Cadillac parts, and Buick parts. OEM stands for Original Equipment Manufacturer. In other words, it simply means our parts come direct from GM and GM AC Delco. Essentially, we do not sell aftermarket parts. We ship all of our parts from region based GM dealers within three business days to provide for fast service.

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

963 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(963)

392 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great parts

Great parts. Correct parts. Arrived as scheduled.Cheaper than aftermarket. Great knowing that OEM parts are on my GMC that going to fit correctly and perform to factory specifications.

21 January 2026
Rated 3 out of 5 stars

Part works

I thought the shipping was expensive

2 February 2026
GMPartsGiant.com logo

Reply from GMPartsGiant.com

Thank you for your feedback!
We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better.
We’re always looking to improve, so your input is valuable and helps us do just that.

Rated 1 out of 5 stars

Return policies are a joke and often send wrong parts

If you look on better Business bureau and other websites like Reddit, you will find they make it very hard for returns. If you plan on returning, you must keep the shipping box the shipping label,Pictures & invoice along with the way they sent it. It's not worth it . I mean, how often do you keep a shipping label off a box! Be aware they also send wrong parts often and you will eat them

6 February 2026
Unprompted review
GMPartsGiant.com logo

Reply from GMPartsGiant.com

Thank you for your feedback.

We sincerely apologize for the confusion. Please allow us a chance to clarify, a RMA qualifies as wrong parts when the manufacturer mispacked an item, or the part number received does not match what was ordered. Since we don’t have visibility into a customer’s repair needs, we fulfill what is placed in the order.
If the correct part was shipped as ordered, the RMA will be categorized as no longer needed, and may be subject to a 20% restocking fee, we apologize for the inconvenience. Additionally, not all parts are eligible for return. For more information, please visit www.gmpartsgiant.com/service/gm-return_policy

We appreciate your input and will continue working to improve our processes.

Rated 5 out of 5 stars

Great OEM Parts!

Straight forward, no hassle experience. Always has what I need when it comes to model specific. Great oem products. Thanks!

29 January 2026
Rated 1 out of 5 stars

The wrong part was sent

The wrong part was sent. Can I return it and be credited? Thanks!

29 January 2026
GMPartsGiant.com logo

Reply from GMPartsGiant.com

Thank you for your feedback. We’ve looked into your order, and unfortunately it falls outside our 30-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time.
We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause. Your feedback is essential for improving our services.

Rated 3 out of 5 stars

Crazy expensive for what the part is

Crazy expensive for what the part is. But it got here in good time

29 January 2026
GMPartsGiant.com logo

Reply from GMPartsGiant.com

Thank you for taking the time to leave a review. We understand that pricing plays a big role in any purchase decision, and we appreciate you choosing to move forward with us. Your feedback is valuable and helps us continue to improve.
We’re grateful for your support and hope you enjoyed the overall experience.

Rated 5 out of 5 stars

Fast shipping

Fast shipping, accurate part fitment, and great prices. Everything arrived as described and well packaged. Will definitely order from again.

29 January 2026
Rated 3 out of 5 stars

I liked that you could order the parts…

I liked that you could order the parts needed, just very hard to find the correct part, especially bolts and nuts for them.

29 January 2026
GMPartsGiant.com logo

Reply from GMPartsGiant.com

Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better.
GMPartsGiant.com features Parts Questions, a tool you could use to contact our parts specialists and locate the correct parts information, such as fitment, color, or part number.

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