I had a great experience with G&M Direct Hire. The process was smooth from start to finish, the car was clean and well maintained, and everything was explained clearly. Staff were professional, help... See more
Company replied
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Review summary
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I have been with this company for the past three months and have rented different cars from them during this time. They are genuinely one of the best in London. The staff listen carefully to any iss... See more
Company replied
Today I visited G&M Direct Hire to pick up a car, and I had a great experience. The staff were very friendly and professional, and they completed all the paperwork in under two hours. I would highly r... See more
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Rented a car from The G&M and had a great experience overall. The car was in top condition, clean, and drove spot on. Everything was smooth and hassle-free, with professional and reliable service thro... See more
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Company details
About G&M Direct Hire Ltd - Home of PCO car hire in London
Written by the company
One of the UK’s Highest-Rated PCO Rental Companies
Written by the company
- We are delighted to be one of the largest PCO car rental providers, trusted by thousands of drivers and supported by more than 1,000 5-star Trustpilot reviews.
Contact info
Unit 13 Sovereign Park, NW10 7QP, Park Royal, United Kingdom
- 02089009574
- info@gmdirecthire.co.uk
- gmdirecthire.co.uk
1200+ verified five star review
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hazrat was very helpful.I RECOMMENDED…
Hazrat was very helpful.I RECOMMENDED G&M DIRECT.
Nice to see you again.
10 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Romal,
Thank you for your kind feedback and recommendation.
We’re delighted to hear that our team was helpful and that you had a positive experience with us again. It’s always a pleasure to welcome returning drivers, and we look forward to supporting you whenever you need us.
Best regards,
G&M Direct Hire Admin
I think they have one of the best…
I think they have one of the best customer service. I used the car from this company and Umran and Muhammad was really helpful along the process and made it easy in the quickest way.
9 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind review.
We’re glad to hear that you found our customer service among the best and that the rental process was made quick and easy for you. Supporting PCO drivers with smooth, efficient service is always our priority, and we truly appreciate your positive feedback.
Best regards,
G&M Direct Hire Admin
Good customer service and…
Good customer service and communication. Very friendly and helpful,
9 December 2025
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Solomon,
Thank you for your kind feedback.
We’re pleased to hear that you were happy with our customer service, communication, and friendly support.
Providing a smooth and helpful experience for every PCO driver is always our priority.
Best regards,
G&M Direct Hire Admin
I have been renting from G&M direct…
I have been renting from G&M direct hire for over 4 years now. They have been helping me every step of the way as a driver and have made the process very easy and efficient. Today Umran helped me with setting up my auto pay in preparation for the changes coming to Congestion Charge on electric vehicles.
9 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Basir,
Thank you for your long-term trust and for being with us for over four years.
We’re delighted to hear that our team has supported you throughout your PCO journey and made the rental process smooth and efficient. We’re also glad we could assist you with setting up your payments ahead of the upcoming Congestion Charge changes for electric vehicles.
We truly appreciate your continued loyalty to G&M Direct Hire.
Best regards,
G&M Direct Hire Admin
G&m is best PCO company I am happy with…
G&m is best PCO company I am happy with G&m customer service is outstanding thanks a lot brothers
9 December 2025
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Thank you Mr. Ali,
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Kind regards,
G&M Direct Hire Team
Excellent business car hire
Excellent business car hire
Trustworthy people
Excellent and helpful people
Definitely recommend this car hire company
9 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Saad,
Thank you for your wonderful feedback. We’re glad to hear that you found our service trustworthy, helpful, and professional. Providing an excellent experience for every PCO driver is always our priority, and we truly appreciate your recommendation.
Best regards,
G&M Direct Hire Admin
I have never been let down by the team…
I have never been let down by the team at G&M direct hire. They have always been able to help me and this is one of the few companies that treat drivers like humans.
If you want good service, good people and good cars, then this is the place. Thank you Umran and Omid for always arranging me a car. You guys are truly not appreciated enough!!
8 December 2025
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for sharing such a heartfelt review. We’re truly glad to hear that you’ve consistently received the support you needed and that you feel valued as a driver. Treating every customer with respect, care, and fairness is at the core of what we do, and it’s great to know this has reflected in your experience. Your appreciation means a lot to our whole team.
Thank you for your trust in G&M Direct Hire.
Best regards,
G&M Direct Hire Admin
Daniel was very helpful and fast in…
Daniel was very helpful and fast in setting
Up I called today and
Got the car today been ringing around couldn't get one I'm so happy and satisfied with the whole experience thanks to Daniel for helping
Out
8 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that our team was able to support you quickly and secure a vehicle for you on the same day. Providing fast, reliable, and stress-free service is something we always aim for, especially when drivers need a car urgently. We’re glad you left happy and satisfied with the experience.
Best regards,
G&M Direct Hire Admin
Great customer service from Umran
Great customer service from Umran. Made the experience very smooth and enjoyable. Liked how he let me know all the options I had to choose from.
8 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Haroon,
We are pleased to have served you at your satisfaction. G&M direct hire assures all PCO drivers with best PCO services in London. Our well trained staff are dedicated to providing you with high value PCO services.
Best regards,
G&M Direct Hire Admin
Very smooth experience
Very professional staff with excellent staff. Umran was very helpful and made the whole process very smooth
8 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Thank you Mr Mohammad,
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Zakaria,
We are pleased to have served you at your satisfaction. G&M direct hire assures all PCO drivers with best PCO services in London. Our well trained staff are dedicated to providing you with high value PCO services.
Best regards,
G&M Direct Hire Admin
I’m with this company Last 6month …
I’m with this company Last 6month They are very friendly and great service providers. Recommend everyone to try ❤️
8 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for sharing your experience with us.
We’re delighted to know that you’ve had a positive 6-month journey with our team and that our friendly service met your expectations. Your recommendation means a lot to us, and we’re committed to continuing to support you on your PCO journey.
Best regards,
G&M Direct Hire Admin
Good company and so friendly staff.
Good company and so friendly staff.
Many thanks
1 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Masoud,
Thank you for your kind words. We’re glad to hear that you found our company and staff friendly and supportive. Providing a smooth and welcoming experience for every PCO driver is always our priority.
Many thanks for choosing G&M Direct Hire.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Ahmed,
Thank you for your feedback. We’re pleased to hear that you were happy with our customer service and overall experience.
Given your positive comments, the 2-star rating seems inconsistent, and we hope future reviews reflect the quality of service we strive to provide to all PCO drivers.
Best regards,
G&M Direct Hire Admin
My friend amanuel referred me to G&M…
My friend amanuel referred me to G&M Direct Hire. I am happy with their service. Thank you Umran for your help. I wish other drivers could see the service you guys provide!
4 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Berhe,
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Thank you so much for your kind review,
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Kind regards,
G&M Direct Hire Team
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
We are pleased to have served you at your satisfaction. G&M direct hire assures all PCO drivers with best PCO services in London. Our well trained staff are dedicated to providing you with high value PCO services.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Kind regards,
G&M Direct Hire Team
Good service
4 December 2025
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Kind regards,
G&M Direct Hire Team
Best PCO car Hire company in London
Best PCO car Hire company in London! Staff is friendly and helpful! Recommend it for PCO drivers.
4 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Akhtar,
Thank you for your feedback.
We’re pleased to hear that you were happy with our service.
At G&M Direct Hire, we always aim to provide a smooth and reliable experience for every PCO driver.
Best regards,
G&M Direct Hire Admin
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