Have dealt with Glenwood for many years and would never consider going anywhere else for debt recovery. Have always been able to get advice & help from the staff there when needed. They're professiona... See more
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Review summary
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Reviews shaping this summary
Absolutely outstanding service from Steven and his team, Steven and Rebecca McDonald have went above and beyond fighting our wee corner.. They take over so I do not even have to contact the party who... See more
Company replied
We have partnered with Glenwood now for over a year and sent a few cases and tricky clients their way. Every one of them has been successful, even when we doubted it. They are quite simply a terrific... See more
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We have used Glenwood for about a year now and have had a fantastic experience. Not only with debt recovery which they have been fantastic with and helped settle some very old debt. Their credit check... See more
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Company details
Written by the company
We are the UK's leading construction debt recovery and dispute resolution firm offering ‘no win no fee’ debt collection services all over the UK and Ireland. Our mission is to provide approachable, transparent, and effective debt recovery services to the construction sector, strengthening our clients' financial resilience while fostering long-lasting relationships.
Contact info
9000 Academy Business Park, G51 1PR, Glasgow, United Kingdom
- +44141 465 9016
- contact@glwood.co.uk
- glwood.co.uk
4.6
Excellent
61 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From start to finish of the process of…
From start to finish of the process of recovering unpaid invoices and late payment fees it was 5 star - communication from Jacque who was dealing was excellent- debt was fully recovered with no additional cost,
8 April 2026
Unprompted review
Reply from Glenwood Debt Recovery
Thank you for your fantastic review! We’re delighted to hear that you had such a positive experience with us from start to finish.
Clear communication and successful recovery outcomes are exactly what we strive to deliver for every client, so it’s great to know Jacque kept you well informed throughout the process and achieved a full recovery with no additional cost.
We truly appreciate you taking the time to share your feedback and for placing your trust in us. If we can assist you again in the future, our team will be more than happy to help.
Thank you again for choosing Glenwood.
Great work by the team
Great work by the team. All debts were recovered promptly and without any hassle or push back from debtors. Very satisfied with the service
1 April 2026
Unprompted review
Reply from Glenwood Debt Recovery
It's fantastic to hear that you had a great experience with us, Steve. We look forward to assisting you again in the future, should you ever need it.
Thank you for your trust, we'll be here to help when needed.
Avoid as a potential client
Avoid as a potential client - they will ruin your relationships with your customers.
Absolute sharks of an organisation. Ignore all reasonable comms. Insist on payment of their fees despite principal disputed debt repaid immediately.
They don't care about you or your customers and are not afraid to share that.
13 February 2026
Unprompted review
Reply from Glenwood Debt Recovery
Thank you for taking the time to leave a review.
We understand that being contacted about an overdue balance as a debtor can be frustrating, particularly where there is disagreement around the circumstances. However, Glenwood acts on behalf of our clients in relation to unpaid invoices and we have a duty to pursue recovery in line with our client’s instructions and the relevant legislation.
We pride ourselves on being firm but fair, and a key part of our service is recovering payment while protecting the relationship between our client and their customer wherever possible unless instructed otherwise.
Where a matter is disputed, we always encourage the relevant information and supporting documentation to be provided so it can be reviewed properly.
In relation to fees and costs, these are not applied arbitrarily and are pursued only where they are legally recoverable and/or contractually due.
We appreciate you may not agree with the outcome, but we categorically reject the suggestion that we ignore reasonable communication or act unprofessionally.
And on a lighter note — the easiest way to avoid ever needing a debt recovery agency is (unfortunately!) still the old-fashioned method: paying invoices on time.
Thank you for highlighting our skill in getting debtors to pay our clients fees, we feel that part of your review was adequate.
If you would like to raise a formal complaint regarding the handling of this matter, please contact us directly at contact@glwood.co.uk with the reference number and we will be happy to review the case.
Absolutely outstanding service from…
Absolutely outstanding service from Steven and his team, Steven and Rebecca McDonald have went above and beyond fighting our wee corner.. They take over so I do not even have to contact the party who owes the debt, Rebecca contacts me weekly. One less worry or issue for me to deal with. Our expectance as an accountancy firm has been so outstanding that we have passed on Glynwood's number to several client who are outstanding monies.
Thank you all so much team Glynwood!!!
20 September 2025
Unprompted review
Reply from Glenwood Debt Recovery
We’re genuinely delighted to hear how positive your experience has been with Steven, Rebecca and the wider team. Knowing we’ve been able to take the pressure off you completely - so you don’t have to deal with the debtor directly - is exactly what we aim to do.
We also really appreciate you recommending Glenwood to your clients - that means the world, especially coming from an accountancy firm.
Thanks again for your trust and support - we’re always here whenever you need us!
Best debt collectors around
Whenever we run into problems with a debtor, Glenwood are the first people we call. They have never let us down, and always recover interest and costs.
They are responsive, tenacious, communicative and courteous. No need to use anyone else!
12 February 2026
Unprompted review
Reply from Glenwood Debt Recovery
We really appreciate you taking the time to share your experience with Glenwood. It means a lot to hear that we’re your first call whenever a debtor issue comes up - and even more so that we’ve consistently delivered results for you, including recovering interest and costs.
We pride ourselves on being responsive, tenacious and professional throughout the process, so it’s great to know that’s exactly how we’ve come across.
Thanks again for your continued trust - we’re always here when you need us!
Excellent debt recovery service
Glenwood have provided an outstanding debt recovery service from start to finish. Their team are knowledgeable, professional, and incredibly supportive throughout the entire process. I’d especially like to thank Patrick, Rebecca, and Danny for their continued guidance, clear communication, and dedication. They kept me informed every step of the way and achieved results much quicker than I thought. I would highly recommend Glenwood to anyone in need of effective and reliable debt recovery services.
20 January 2026
Unprompted review
Reply from Glenwood Debt Recovery
Thank you very much for your kind and detailed review.
We’re delighted to hear that you found our service outstanding from start to finish and that our team were able to support you clearly and professionally throughout the process. Your feedback on Patrick, Rebecca and Danny will be shared with them - they’ll be pleased to know their guidance, communication and dedication made such a positive difference.
Achieving timely results while keeping clients fully informed is a core part of how we work, so it’s great to hear this reflected in your experience.
Fantastic service from Glenwood
Fantastic service from Glenwood. They were quick to respond, explained the entire process clearly, and resolved the matter much faster than I expected. Their staff is knowledgeable and easy to work with.
15 January 2026
Unprompted review
Reply from Glenwood Debt Recovery
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that you found our team responsive, clear, and easy to work with, and that we were able to resolve the matter faster than expected. Providing a transparent process and efficient service is exactly what we aim for.
Thank you again for choosing Glenwood - we appreciate your trust.
Incredibly supportive and helpful
Incredibly supportive and helpful, even when all details aren't initially provided. I deeply value their expertise and guidance. They've successfully retrieved debts that others deemed unrecoverable. They've truly been beneficial to me.
26 December 2025
Unprompted review
Reply from Glenwood Debt Recovery
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that you found our team supportive and helpful throughout the process.
Recovering debts that others have written off is exactly why we do what we do, and we're glad we could deliver the outcome you needed. If you ever require further assistance, we’re always here to help.
Fantastic from start to finish
Glenwood have been fantastic from the very first call to recovering the full amount from an aged debtor. Danny was great from the get go, very helpful, provided assistance and updates every step of the way. I would highly recommend.
8 December 2025
Unprompted review
Reply from Glenwood Debt Recovery
Thank you so much for your fantastic review!
We’re delighted to hear that your experience with Glenwood was smooth from the very first call through to the successful recovery of your aged debt. Danny will be thrilled to know his support and regular updates made such a positive impact.
We truly appreciate your recommendation and are always here should you need our assistance again in the future.
Very fast and efficient collection of…
Very fast and efficient collection of an older debt including charges
17 November 2025
Unprompted review
Reply from Glenwood Debt Recovery
Thank you for sharing your feedback! We’re really pleased to hear that we were able to recover your older debt quickly and efficiently - including the additional charges.
Our team works hard to deliver fast, effective results, and it’s great to know this made a positive difference for you.
We appreciate your trust in Glenwood and are always here if you need support again in the future.
A great first experience
This was our first interaction with a debit recovery partner and we wouldn’t hesitate to engage Glenwood if we needed to take this route again. Our aged debtor was increasingly vague with their commitment to pay us direct and Glenwood were able to recover the full amount owed in a very short timeframe. Their service was excellent, knowledgeable and efficient. Highly recommend.
12 November 2025
Reply from Glenwood Debt Recovery
Thank you for taking the time to share your experience - we’re so pleased to hear your first interaction with a debt recovery partner was such a positive one.
It’s great to know we were able to secure the full amount quickly, especially after the difficulties you’d been experiencing with the debtor. Our team always aims to provide a knowledgeable, efficient service, so your feedback really means a lot.
We truly appreciate the recommendation and would be more than happy to support you again should you ever need us.
5 stars all round!
Exceptional service from start to finish. Always there to assist. We have achieved successful retrieval of outstanding debts thanks to Glenwood. Thanks again.
11 November 2025
Unprompted review
Reply from Glenwood Debt Recovery
Thank you so much for your kind words and 5-star feedback!
We’re delighted to hear you had such a positive experience with our team and that we were able to recover your outstanding debts successfully.
It’s always our goal to make the process as smooth and stress-free as possible.
We really appreciate your trust in Glenwood and look forward to assisting you again in the future!
Amazing service from start to finish.
Amazing service from start to finish.
We contacted Glenwood when two of our customers refused to pay. A supplier also took cash up front for a repair and failed to return. All three refused to pay us and ignored us. A quick phone call to Glenwood and all three are nearly paid up.
11 November 2025
Unprompted review
Reply from Glenwood Debt Recovery
Thank you for taking the time to share your experience - we’re thrilled to hear such great feedback!
We know how frustrating it can be when customers and suppliers fail to pay, so we’re pleased we could help you achieve quick and successful results.
Your success is exactly what drives us every day, and we’re grateful to be your chosen recovery partner.
Excellent service
Excellent service from a thoroughly knowledgeable team.
Glenwood recovered a significant debt on our behalf from a much larger, 'seasoned' construction debtor.
They are now our sole preferred adviser on debt collection and have an excellent success rate on our behalf.
3 January 2025
Unprompted review
Reply from Glenwood Debt Recovery
Thank you so much for your kind words and fantastic feedback! We’re delighted to have successfully recovered this debt for you and really appreciate your trust in Glenwood.
Our team takes great pride in delivering results - especially in complex cases like those within the construction sector - so it’s rewarding to hear that our approach and success rate have made a difference.
We’re proud to be your preferred debt recovery partner and look forward to continuing to support your business in the future.
The team at Glenwood were excellent…
The team at Glenwood were excellent from start to finish.
I was over two months behind with payments, being ignored when contacting the debtor. Within one week Glenwood had fully recovered my outstanding invoices.
Thanks again!
24 October 2025
Unprompted review
Reply from Glenwood Debt Recovery
Thank you so much for your kind words! We’re really pleased to hear that our team was able to recover your outstanding invoices so quickly.
We know how frustrating it can be when communication stops, so it’s great to know we could turn things around for you in just a week. Your feedback means a lot to us - thank you for choosing Glenwood!
Fought for over 3 months to have monies…
Fought for over 3 months to have monies owed to no avail. Called Glenwood Friday afternoon and received what was owed to us the following Thursday. Can’t thank them enough excellent service and communication. Once again Thank You.
23 October 2025
Unprompted review
Reply from Glenwood Debt Recovery
Thank you for your fantastic feedback! We’re so pleased to hear that we were able to secure a quick and successful result for you after such a long wait. Delivering excellent service and clear communication are top priorities for us, so it’s great to know that stood out.
We really appreciate your trust and kind words — thank you for choosing Glenwood!
Had a successful result with Glenwood…
Had a successful result with Glenwood and was very pleased with the process, really recommend this company, and will definitely use them again should we be in that unfortunate position again
13 February 2025
Unprompted review
Reply from Glenwood Debt Recovery
Thank you for your wonderful feedback!
We’re delighted to hear you had a successful result and a positive experience with our process. Your recommendation means a lot to us, and we’ll be more than happy to assist again should the need ever arise.
Excellent Debt Recovery Services
Engaging with Glenwood is simple and effective. Cases are actioned promptly and communication with updates is always frequent.
23 October 2025
Unprompted review
Reply from Glenwood Debt Recovery
Thank you for your kind feedback! We’re so pleased to hear that you’ve found working with Glenwood simple and effective. Prompt action and regular communication are key priorities for us, so it’s great to know that stands out in your experience.
Trusted partner who always deliver what…
Trusted partner who always deliver what they say they are going to do. Extremely professional and always keep you updated
8 October 2025
Unprompted review
Reply from Glenwood Debt Recovery
Thank you for your fantastic feedback! We’re delighted to hear that you see us as a trusted partner. Delivering on our promises and keeping our clients fully updated are core parts of how we work, so it’s great to know that stands out in your experience.
We really appreciate your continued trust and support.
Great debit recovery results,
Great debit recovery results,
Knowledgeable and pleasant staff.
25 September 2025
Unprompted review
Reply from Glenwood Debt Recovery
Thank you for your great feedback! We’re so pleased to hear you’ve had positive results and found our team both knowledgeable and pleasant to work with. Your satisfaction means a lot to us!
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