The Glow Company Reviews 

2,016
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 332 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the prompt delivery service and careful packaging of their purchases, mentioning that online orders consistently arrive very quickly and safely. Consumer feedback consistently highlights the wonderful quality of the products, noting that items closely match their online descriptions and provide genuinely great value. Some reviewers were not happy with certain items, noting specific issues like defective parts, dirty surfaces, or poorly fitting components. A few people also experienced frustrating delivery problems or received products that completely failed to function properly right out of the box.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, reasonable... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting very quick dispatch and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the well-made items and... See more

Order

People report positive experiences with order, highlighting straightforward online processes, very... See more

Service

Clients share positive opinions on service, frequently highlighting very fast delivery, quick dispatch, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the o... See more

Company replied

Rated 5 out of 5 stars

Lovely and locally sourced sun catchers. The leading edge Perspex is so effective and almost looks like a light is lit. Beautiful both in the garden or as a fun interior detail. Thank you very much.

Rated 5 out of 5 stars

I ordered two sets of flickering lights to put amongst coals on my now defunct gas fire that no longer met safety standards. My gas engineer capped off the gas and ran the wires of the flickering ligh... See more

Rated 5 out of 5 stars

Once again, I cannot praise this company's customer service; both via email and telephone. They couldn't have been more helpful regarding my wanting to return an item; (wrong purchase entirely my faul... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

'The one, the only' & 'original' GLOW COMPANY - Often copied, never bettered. The Glow Company (est. 2002) are dedicated in offering innovative, practical & fun products that glow, flash, shine or glow in the dark coupled with great service. We aim to constantly provide new products based on various forms of current & new technology including chemicaluminescence, photoluminescence, & electroluminescence. We offer a widening range of glow products to members of the public & also wholesale glow novelties to the events, fundraising & party markets. Our customers include Warner Brothers 'Charlie & the Chocolate Factory', BBC, ITV, Hatrick Productions, Endemol (Big Brother etc) Universities, Schools & PTA's to name a few.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,016)

329 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Product was out of stock

Product was out of stock awaiting delivery, then when received sent out by overnight delivery, Email received advising slight delay but rectified within 2 days.

15 December 2025
Unprompted review
Rated 3 out of 5 stars

part missing

One of the light sets had a plastic globe missing so I have one bare bulb on the set which is disappointing but it was too close to Christmas to return.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Ordered a gift for my wife early afternoon and received it late afternoon the very next day.
I couldn't believe how quickly it was despatched.
Glow proved that it can be done right 1st time.
Other sellers should aspire to be like Glow. FIRST CLASS SERVICE.
This was especially impressive as it's the busy Christmas period.
Awesome! 👌🏻

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Fairy lights

I ordered some fairy lights and they really make the room look like a little fairy Christmas 🎄 room. Thank you for making the come true ✨

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovely lights

Lovely lights,bought for myself and mum,a lovely warm glow,it takes 3 AA batteries so bought a supply in as il be using them over xmas and poss beyond...would recommend.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Just as described

The item was just as described. A pretty little skirt which any little girl would love, and the lights make it just that little bit more different! Very pleased

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Such a fantasic company

Such a fantasic company. Super-fast turnaround, high quality and fairly-priced products. I've used them three times now. It's just before Christmas and I have my parcel two days after placing my order.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products at great prices

The items on here are really lovely and great quality. I'm very impressed that The Glow Company specifically caters to different sensory needs.
My order arrived really quickly and was very good value.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Great online shop

Great online shop. Fab website, easy to navigate. Brilliant products. Purchased Xmas tree lights. Like them so much going to buy another set! Great delivery service too!

15 December 2025
Unprompted review

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