Glovo App Reviews 8,418

Please it is high time you look into the delivery aspect , some of these riders are delivering food with their personal bags and they are very dirty , it’s the companies (glovo)responsibility to ensure the riders use thermal bags for hygiene purposes , if you see the bag of a dispatch rider that delivered food to me .
And it’s particularly those bicycle guys glovo needs to investigate this , personally I will start rejecting any food delivered this way.

They forgot to send the order to the restaurant. Very bad customer service. They said they will it will take 5 to 10 days to get my money back.

Scammers. Additional nuggets is missing. They do not return 1$ for additional nuggets. Every order problems.

An absolute joke of an app. First of all it’s so buggy that it just drives me crazy. You will spend 20 mins adding up a large order and the app is just going to reload with the shopping cart going empty at the same time. It’s infuriating.
The second this is their advertising totally fake delivery times. I’m currently sitting here waiting for a Burger King order made 2 hours ago, Glovo can’t cancel it from their side! What a joke.

We ordered pizza and tiramisu at 23 PM. The delivery came after just 15 minutes all the way to our hotel room at floor 10. The food was amazing!! Highly recommended.

Our delivery driver called Kayumba ate all of our McDonalds food. This guy is too hungry to accept orders. Please give him some food before he starts working

Scammers

Used this app once only whilst on holidays in Spain. I ordered €71 of food to be delivered via the app. Food delivery time kept on being put back so I ended up contacting customer services who advised I try to contact the store direct which I tried with no answer. Eventually app updated to show as being delivered but nothing had been. I eventually managed to get hold of the store who advised they could not deliver and to go through glovo for a refund. I have been fighting with glovo since as they will not refund me stating that 'it does not meet their minimum standard for a refund'
Nothing short of theft in my opinion, somebody has pocketed €71 and provided no goods, how this company can still be allowed to continue trading is shocking.

Worst experience ever. Their estimated delivery time was 25 min. They updated it to bring my food in 2 hours later. I asked to cancel and get a refund, they told me "we can cancel but we keep your money".

I tried 2x and 2x had the same experience, and I was a glovo premium customer.

I ended up uninstalling that terrible app.

My one and only experience. Ordered groceries still nothing an hour and a half after the items where supposed to come. Yet i got charged the delivery fee still because I cancelled lol poor poor service

WORST service!!!! Multiple multiple times they have refused to refund me for the many many mistakes that their staff have made! Such a shame! They have been rude in their customer service and pick and choose when to refund a mistake that was clearly made on their behalf!!! Horrible horrible service

Glovo offers scamming as a service, in Montenegro a courier claimed that he couldn’t find me when I was in front of the building in 39 degrees C waiting 7 min before just to avoid any confusion. He cancelled 50e worth of food and Glovo didn’t even refund me. Reordered again just to catch the same guy and guess what, the same courier played the same trick again and I sent the proof to them, yet they refused to refund my money. I am not even talking about the amount of orders being cancelled without explanations or further notice. And when a refund is issued , it’s only glovo credit and nothing goes back to your bank acc. I have never ever ever seen a worse service than that. This service needs to stop operating, since when eating people’s money is a service ?!!

Twice they have refused to refund me they fail to deliver because they didn't have a ridere and cancelled the order. A month later after fealing with agents who only call to ask for starrs they still failed to refund. Over 20 agents gave the same information: I have escalated, you should be refunded in 24 hours then they dont.

Ive ordered food restaurant didn't have ehat I ordered for theu didn't refund me.

No professionalism

I ordered shoes on the app for 110€, the order never arrived, they've deleted my account (denying they did) and I never had the refund... It's a really bad service, you can't reach real support, they took days to answer you, without providing any help or solution.

Waited over 4 hours for a delivery, being told by customer support ‘15 more minutes’ repeatedly, only to then have them cancel.

Wasted an entire evening.

The service is terrible, Glovo couriers are unfit for the job. On multiple occasions, I’ve had problems with them: they gave my order to a random person on the street, then after two hours of waiting they informed me they wouldn’t deliver the order for an unknown reason, and one time the order arrived soaked, with the food swimming in Coke. Shameful!!!

Yesterday I received an oat milk without a lid, extremely swollen (even though it wasn’t expired). The milk leaked all over my order, soaking the biscuits I had bought. When I contacted Glovo support, the operator told me “I judge the biscuits are fine, so we will only refund the milk.” She was slow to respond, never apologized, and was very unprofessional.

I’m attaching pictures of the damaged items and our conversation.
Je n’ai toujours pas été rembourséeeeee !!!!!!!!

One customer less.

They didn’t deliver all items and didn’t return my money. I raised different tickets but seems they dont follow up at all. I get no answer .
They charged me for whole amount and they dont reply. I don’t understand how this scammer operate in EU!

Glovo on the costa del sol is awful. It never works. Always messages of high demand, so it shuts down.