G-P Reviews 

144
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team and account managers for their prompt responses, professional attitude, and exceptionally helpful guidance during global expansion. People also appreciate the intuitive, user-friendly platform, which makes administering benefits, setting up accounts, and managing international teams straightforward and efficient. However, some customers also noted challenges with administrative delays, slow responses from support, and complicated offboarding processes. A few reviewers experienced difficulties when support agents changed frequently, requiring them to repeatedly explain issues across multiple separate email threads. Others mentioned frustrations regarding contract addendums and internal delays that impacted their overall satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the incredible support and seamless... See more

Customer service

People report positive experiences with customer service, noting that representatives and customer success... See more

Response time

Users describe positive interactions with response_time, frequently highlighting fast and efficient support.... See more

Service

Consumers find service to be positive, highlighting smooth and helpful processes that make international... See more

User experience

Reviewers highlight positive aspects of user experience, consistently noting that the platform is clear,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are not the biggest fan of the GP platform. We feel as we've had some bumps in the road that impacted our experience early on, but the experience has improved with time. A lot of that is due in par... See more

Company replied

Rated 4 out of 5 stars

At first we had connected with John Pol and he was great in communicating and very reponsive then 2nd we had Giancarlo Novella as our contact and he again was very reposinve even though he was o... See more

Company replied

Rated 4 out of 5 stars

Belkis, our Strategic Customer Success Manager, as well as Customer Service are really good at getting back to us. The only reason it got a 4 instead of a 5 is that there are so many places to find i... See more

Company replied

Rated 4 out of 5 stars

We have been with GP for several years. During this time we've always experienced timely and thorough communications. Their depth of knowledge and expertise of breaking things down is helpful for bo... See more

Company replied


Company details

  1. Software Company
  2. Business to Business Service
  3. Payroll Service

About G-P

Written by the company

About G-P
G-P (Globalization Partners) is the recognized leader in global employment, ranked No. 1 in every industry analyst report. G-P’s global employment platform delivers everything companies of all sizes need to manage the full employee lifecycle with its trusted Global HR Agent, G-P Gia, and AI-powered Employer of Record (EOR) and Contractor products. G-P supports teams in 180+ countries with more than a decade of global employment experience, the largest team of in-country HR, legal, and compliance experts, and its unmatched proprietary knowledge base.

Our Best-in-Class Partner Approach
By bringing together the strengths of our AI-powered global employment offerings - EOR, Contractor and Advisor - with our best-in-class partners in HCM and Payroll, G-P offers the most comprehensive global HR tech solutions for customers everywhere. With our partners, we provide access to the most innovative solutions, mission-critical reliability, compliance and seamless integrations to deliver everything a company needs to build and manage global teams.

 

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

144 reviews

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Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(144)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

The customer service from my account…

The customer service from my account manager is brilliant. Rahma is always responsive, helpful and informative, and will always provide the best solutions to my questions. The service can be quite costly, but this is the only piece of feedback I would provide.

25 June 2025
Unprompted review
G-P logo

Reply from G-P

This is so great to hear—thank you so much for sharing your review! We're thrilled Rahma has been such a helpful resource. We appreciate your feedback around cost and will take it into consideration. We realize that choosing a provider is an investment, so it means a lot to hear that the level of support, responsiveness, and tailored solutions you’re receiving is making a meaningful impact. Thank you again for your kind words!

Rated 5 out of 5 stars

Professional and Reliable Interaction

The professional interaction of the account manager was prompt, detailed, and answered all of my questions. Very easy to do business with Globalization Partners.

2 June 2025
Unprompted review
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Reply from G-P

We really appreciate your review, Rebecca! It's fantastic to hear about your positive experience. We're grateful for your business and kind words!

Rated 5 out of 5 stars

Great Service from Adrian Salazar!

We had an international faculty member we were looking to hire, however, there were issues that we ran into during the onboarding process. This is when we had to reach out to G-P to assist. From my understanding, there may have been a hiccup when we were trying to get the faculty member on with G-P, however, we were presented with an alternative option to get the faculty member up & running.

While I was not part of the initial setup process, I did need to take over to approve payment as the primary user left the company. The primary user had contacted Adrian Salazar to make me the primary user instead. Adrian was able to walk us through the process to ensure there is no delay & update the contract. He also let us know of the next steps we needed to do for the transition of users.

Adrian was super helpful from the start! He was available when I needed help with my first invoice & was able to set up a Zoom meeting so we can look at it together. He was also very responsive to all of my questions that I had. I know I had reached out a couple times to double-check on some things & he was able to confirm all my questions to put me at ease as I did not want the faculty member to miss any pays because I did not know how to process the invoice. From there, I was able to approve the invoices as they came in.

I also wanted to add the the G-P platform is easy to use & user-friendly.

THANK YOU SO MUCH ADRIAN FOR ALL YOUR HELP & BEING PATIENT WITH ME! I TRULY APPRECIATE IT!

23 June 2025
Unprompted review
G-P logo

Reply from G-P

This is wonderful to hear, Indi! We're thrilled that Adrian provides such prompt and patient support. Thank you for highlighting our success team's exceptional help in ensuring a smooth process for your team! We sincerely appreciate your partnership.

Rated 5 out of 5 stars

I had a great experience with G-P

I had a great experience with G-P. The entire process was straightforward, and everything was clearly explained from start to finish. Their platform is also very user-friendly and easy to navigate. It made the whole onboarding process seamless and stress-free.

26 May 2025
Unprompted review
G-P logo

Reply from G-P

We appreciate your kind review, Bora! Our team is delighted to hear you've had a great experience with G-P. Thank you taking the time to share your feedback!

Rated 5 out of 5 stars

Excellent customer Service

4 June 2025
Unprompted review
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Reply from G-P

That's fantastic to hear! We're so happy you've had an excellent experience with our customer support team, Edwin. We really appreciate you taking the time to share your feedback!

Rated 1 out of 5 stars

If I could I would give them zero stars

If I could I would give them zero. They are the PEO of my organisation. We have personal and professional allowances which are paid through the PEO. They are great for keeping my money! Several times I had my expenses submitted on time, approved by my org and the money sent to them an they retained it. We are talking of values close to €3000, over Christmas, etc. No explanation is given, just the same old crap that they are putting systems in place to avoid it happening in the future but it always does.
The local experience is also poor, yearly you have to do medical check ins, they subcontract crappy services that rent spaces of healthcare centers. No contact details are provided, poor customer service to resolve the issues.
A total and frustrating time waster. To avoid at ALL COSTS!

12 April 2025
Unprompted review
G-P logo

Reply from G-P

Hi Andreia,

Thank you for your feedback. We're so sorry to hear about your experience. This is not the standard we strive for and we understand how frustrating and disruptive these issues can be, especially when it comes to timely payments.

We’ve requested more information so we can better understand and resolve the issues you've faced. We appreciate the opportunity to make things right.

Sincerely,
G-P Customer Support

Rated 1 out of 5 stars

AVOID AT ALL COSTS

Unfortunately, I have been employed through G-P for my company in 2024. This is my 3rd EOR company and by far the worst I have ever had to deal with.

There were so many problems with G-P I don't even know where to start with. They were late with payments, they didn't pay the full salary, they breached the contract multiple times already. I also had to educate them on the tax laws and the non-taxable benefits that we have available. Oh and they are also paying me from an UK bank account, which means my salary comes from outside the EU, which means I have to go to lengths to prove that I am legally employed in my country. Nice.

The most recent show of their truly incompetent colors is the issue I am dealing with right now. I've requested a signature on my employment verification (I needed a specific form filled out) and 5 days later I have yet to received it. Twice they have bothered to answer me and send me documents that were WRONGLY signed and then be condescending towards me, because I dared to open a second ticket when nobody has been responding for a couple of days.

So, if you want to spare yourself from many many headaches and utterly incompetent company that handles the most important part of employment, AVOID G-P.

18 March 2025
Unprompted review
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Reply from G-P

Thank you for your feedback. We’re sorry to hear about your experience and apologize for the issues you’ve encountered. We take your feedback seriously and have requested more information so we can address your concerns directly. Please feel free to provide us with additional details, or reach out to our support team so we can assist you further.

We hope to resolve this matter as quickly as possible.

Sincerely,
G-P Customer Support

Rated 1 out of 5 stars

Scam

If they offer you a job, it's scam.

8 March 2025
Unprompted review
G-P logo

Reply from G-P

Hi Viorel,

We're sorry to hear about your experience. We take all concerns seriously and are committed to ensuring transparency and trust with everyone we work with. If you'd like to share more details or discuss your experience further, please feel free to reach out.

Best regards,
G-P Customer Support

Rated 1 out of 5 stars

Hands off GP

Hands off GP - never met a less capable company!

Unfortunately, GP is unable to fulfil its obligations. Apart from the fact that the generally applicable parts of the contract cannot be changed even though they cannot be honoured by the employee, the reimbursement of travel expenses, among other things, does not work at all.
Support is non-existent, as each time a different incompetent employee takes up a case who does not know the history and is unfortunately not well trained.

24 February 2025
Unprompted review
G-P logo

Reply from G-P

Hi Falko,

We’re so sorry to hear about your experience and sincerely apologize for the frustration. Your feedback is important to us, and we’ll review your case to ensure better communication and support moving forward. Please feel free to reach out to us directly, and we’ll be happy to resolve any outstanding issues.

Kind regards,
G-P Support

Rated 1 out of 5 stars

They are the worst

They are the worst in the market. I am a freelancer, and I have been to several platforms. I know that all platforms charge a certain amount to transfer from their platform to the bank account, but at the cost of $17? That's highway robbery. Not to mention the delay of the transfer is too long.

1 February 2025
Unprompted review
G-P logo

Reply from G-P

We’re so sorry to hear about your experience with the transfer fees and delays. We understand how important fast and affordable transactions are, especially for freelancers. We’d love the opportunity to better understand your experience and work toward a resolution. Please feel free to reach out to our support team or respond to our request for more information so we can connect with you directly. We appreciate your input and hope to make things right.

Rated 1 out of 5 stars

Complete disaster

The title says a lot about the experience. I was hired through globalization partners and over 2 weeks have past since the day I was supposed to receive my first payment and my signing bonus. The customer support is useless, said the problem was on my bank accounts - note here, I provided 3 options, which all have been used for direct deposit. They said they tried 2 of them and did not work. Then customer service stopped to reply me as I was asking every day for updates. Now my second payment did arrive, which means they lied about the problem on my bank account. Such a shame, I'm considering going through legal ways to find a solution.

1 February 2025
Unprompted review
G-P logo

Reply from G-P

Hi Murilo,

Thank you for bringing this issue to our attention. We’re truly sorry to hear about the payment delays and the communication issues you’ve faced. This isn’t the experience we want for our customers and we’re committed to getting this resolved quickly. Please reach out to your Customer Success Manager or submit a support request through our platform, and we’ll make sure this is addressed as soon as possible.

We appreciate your patience and understanding,
The G-P Team

Rated 1 out of 5 stars

Contractor service is awful

Contractor service is awful. Awful customer service. FX charges are a rip off

31 January 2025
Unprompted review
G-P logo

Reply from G-P

Hi Tom, we’re truly sorry to hear about your experience and apologize for any frustration caused. We understand how important great service is, and it’s disappointing to hear we haven't met your expectations. We’d love the opportunity to address your concerns directly and have let your customer success manager know so we can make things right. Your satisfaction is our priority.

Rated 1 out of 5 stars

GP experience is awful

Have been employed through GP for nearly 3 months and awful experience. Nothing works. No customer service I wish I didn’t work through them. I work for a great company but the HR through GP is awful I will have move on. Don’t work for or with GP please

21 January 2025
Unprompted review
G-P logo

Reply from G-P

Hello Dr. Richards,

We’re sorry to hear about your negative experience. Our goal is to provide a positive experience for all professionals, and it’s concerning to hear that we didn’t meet your expectations. We would appreciate the opportunity to address your concerns directly. Please feel free to reach out to our support team so we can work together to resolve the issues you've experienced.

Best regards,
The G-P Team

Rated 1 out of 5 stars

If you care about your employee, choose another EOR

They have 0 flexibility to anything. There were so many things that went south from the beginning and nobody has ever apologized and despites all the problems they haven't changed their ways.

Here are some of the topics:
- In the beginning they breached the contract that was signed with them by offering a worse and different pension scheme that was agreed. It was a lower amount and they have chosen a pension provider for me even though in the contract it said that the pension will be paid out in the salary (hence in Denmark, you can choose who you want the pension to be transferred to). After a lot of fight and many hours of work I got it changed.
- It takes forever to get your expenses paid out, they have to be accepted almost 1 month before the salary pay date, it's just too early and they show 0 flexibility in this
- They rolled out a new work hour registration policy that is way stricter than the local law. According to EU and the local Danish legislation you need to register the deviations from regular working hours (8h a day) but GP asks the "employees" to register also all pauses etc. which I'm not even sure is completely legal to ask (with so short notice) in Denmark.
- It usually takes days to get any problems solved, they don't respond within 24h as you would expect from such a company

I have even considered looking for another job due to the low performance from GP to me as an employee so if you care about your employees, choose another EOR.

1 November 2024
Unprompted review
G-P logo

Reply from G-P

Dear Petri,

Thank you for sharing your feedback. We're truly sorry to hear that your experience with us hasn’t met your expectations.

We understand that some of our processes may feel rigid, but as an Employer of Record, we must follow strict compliance guidelines to meet the legal requirements of each country. This can sometimes limit the flexibility we wish we could offer.

We also apologize for any delays you've experienced in getting responses from our team. We’re actively working to improve this. If there’s anything unresolved, please connect with us directly at: https://www.globalization-partners.com/contact-us.

Thank you again for your feedback,
G-P Customer Support

Rated 5 out of 5 stars

Thank you!

Thanks to GP, we have successfully expanded into multiple countries with minimal hassle and maximum efficiency. Their dedication to excellence and client-focused approach make them an indispensable partner for any business looking to grow internationally.

4 June 2024
Unprompted review
G-P logo

Reply from G-P

Thank you, Harper! Our team is dedicated to ensuring our clients achieve their international growth goals with ease and efficiency. We look forward to continuing our partnership and supporting your business as it grows!

Rated 5 out of 5 stars

G-P Partners Company is fantastic

G-P Partners Company is fantastic! The team is talented, easy to communicate with, and really cares about making customers happy. I highly recommend them when sourcing quality talent in any environment.

5 January 2024
Unprompted review
G-P logo

Reply from G-P

Thank you for your wonderful feedback, Colleen! We love hearing that your experience working with G-P has been so positive. We appreciate your partnership!

Rated 5 out of 5 stars

G-P provides an outstanding service at…

G-P provides an outstanding service at fair price. It has allowed our small business to expand overseas and source effective talent that we didn’t have access to before. Great experience with trusted salespeople who continue to support our goals. Easy access to executive leadership as well!

1 May 2024
Unprompted review
G-P logo

Reply from G-P

We're grateful for your feedback, Kimberly! It's great to hear that G-P has been essential in helping you expand your business globally and find the right talent. We're thrilled to continue partnering with you as you grow and achieve new milestones!

Rated 5 out of 5 stars

Exceeded my Expectations

The G-P Sales process was incredibly professional and delivered outstanding results! With my unique global hiring needs, the demo was tailored to meet my specific requirements. I couldn't have asked for a better experience. After just 3 months, I've made quality hires, and the support I've received has far exceeded my expectations!

30 May 2024
Unprompted review
G-P logo

Reply from G-P

We really appreciate your review, Jason! It's fantastic to hear that our team and solutions have helped you achieve your global growth goals. We look forward to continuing to support your success!

Rated 5 out of 5 stars

Great experience overall

Great experience overall. Felt very taken care of from the first interaction. Really appreciate the time and effort put in to make sure it was a great experience.

30 May 2024
Unprompted review
G-P logo

Reply from G-P

Thanks so much for your review! We're delighted to hear about your positive experience working with our team. Your feedback and trust in G-P are truly appreciated!

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