Globalflightcatchers Reviews 491

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and professionalism, highlighting their dedication to finding suitable deals and providing excellent service. Many people appreciate the smooth and efficient booking process, often noting quick e-ticket delivery and the ease of managing bookings directly with airlines. However, some customers experienced issues with the booking process, such as being informed that tickets were not issued after initial confirmation, or facing unexpected price changes and additional costs after booking. A few other people also felt that communication regarding ticket confirmation and baggage allowance could be improved, and some reported difficulties reaching customer service or receiving timely responses.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the team's professionalism,... See more

Service

Consumers find service to be positive. Many reviewers praise the smooth, transparent, and supportive service,... See more

Booking process

People report ambiguous experiences with the booking process. While some customers praise the quick and... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise finding cheap prices, good deals, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Based on these reviews

Rated 4 out of 5 stars

They are accomodating , kind to talk too and given you a good deal, the only thing I wasn’t impress is that informing the client that the ticket has been issued which is not, they make you feel that y... See more

Rated 4 out of 5 stars

It's still a better price than other comparison websites, however expect some changes in your booking and additional costs to be added by 10% in my case. Again, still worthwhile if you can flexible a... See more

Rated 3 out of 5 stars

We upgraded Economy Classic to Economy Delight. Up until this point I would of give five out of five. However since the upgrade on 21.07.25 it has taken five days and numerous calls to gain E-Tickets... See more

Rated 5 out of 5 stars

I’ve had another great experience with GlobalFlightCatchers. This is my third time booking U.S. tickets with them! George was incredibly polite, helpful, and professional. He went the extra mile to fi... See more

Rated 5 out of 5 stars

Fortunately, I came across a website called Global Flight Catchers while planning my family trip to Delhi. I spoke to a gentleman named Mike, and he was amazing! He made sure I got the best possible... See more

Rated 5 out of 5 stars

The communication was prompt throughout. Just one amendment to payment after initial booking, but still alot better price than other sites. The documentation and flight info came through quickly and w... See more

Rated 5 out of 5 stars

I can't remember the agent's name but he worked tirelessly into the early hours of the morning to find me a last minute flight to Chicago. My husband had to get back to his father in hospital, it was... See more

Company replied

Rated 5 out of 5 stars

I booked a flight from Manchester to Grand Rapids MI and I found everyone that I spoke with to be very professional and helpful at answering all of my queries. Thank you to George for promptly emaili... See more

Rated 5 out of 5 stars

Honestly I am so much surprised of the way of Mr Brian he was so kind and respectable man ,I am very much contented wishing him always successful in his work..pls accept my honest regards and God b... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with GLOBALFLIGHTCATCHERS. Their team was professional, very responsive, and incredibly helpful throughout the entire booking process. They found me a great deal and made ever... See more

Rated 5 out of 5 stars

Booked a business class flight to Canada, E-Ticket received within a few hours, all okay then confirmed by logging in with flight booking ref' to the airline website and then booked the seat too. Dunn... See more

Rated 1 out of 5 stars

Total scam: I booked my tickets yesterday and got confirmation email that tickets would be sent in 24hrs. After repeated email/phone call they mentioned we got 24 hrs time and today out of surprise th... See more

Rated 1 out of 5 stars

Purchased some tickets to fly from mcr to isb this company had advertised tickets with checked in luggage plus hand luggage once we recieved the e ticket it showed in my as 7kg hand luggage, after dis... See more

Rated 5 out of 5 stars

Could not give a stronger recommendation. These guys worked magic. They got me seats for a holiday during the very busy New Years holiday period at a decent price. They stayed the course in finding... See more

Rated 5 out of 5 stars

I booked a last minute flight through GlobalFlightCatchers, very quick and efficient. I got a call from the customer service about the issue but it was quickly resolved and got my ticket within a few... See more

Rated 1 out of 5 stars

I repeat , DO NOT book with these scammers. Booked my flights in September, was told I would receive my e-tickets within 24hrs , nothing next 2 days, contact them and they say to secure your seat you... See more

Company replied

Rated 1 out of 5 stars

We booked flights for December in August. When we got the email saying our tickets would be sent 5-6 weeks before the flight, we were a little concerned. Now 4 weeks out, we still don’t gave anything... See more

Rated 5 out of 5 stars

Martina is a very polite, professional and friendly representative of Globalflightcatchers. The whole service provided from start to finish has been easy and problem free. My flight is in 2 weeks so I... See more

Rated 5 out of 5 stars

My journey with this company Globalflightcatchers was truly memorable. From the first call till the last day of my trip, their service was smooth, transparent, and very supportive. They handled all ar... See more

Rated 5 out of 5 stars

I was abit worried booking with them after reading the reviews but took the leap anyway and glad I did! Cheapest flights I could find to Bahrain without having a stopover, great customer service from... See more

Rated 1 out of 5 stars

This is a scam! I just tried to book a flight, got a call back from someone with a very heavy accent, telling me that the ticket will not be issued until a month before the flight, a lot of restrictio... See more

Company replied

Rated 5 out of 5 stars

Needed a flight leaving in 2 days to Detroit. Contacted Martina at Global in a panic. She told me to relax and she would sort it. Within 20 minutes she’d found the perfect flight at a great price. I r... See more

Rated 5 out of 5 stars

I had issues with my ticket and the problem was with me however they took their time to help me. I could even call at night and they were always ready to offer assistance. Even when I was overseas, th... See more

Rated 5 out of 5 stars

Once again, great experience to do business with Global Flight Catcher. During recent Air Canada labor disruption, Brian and Martina were so helpful to find the alternate flight for us. Thank you.

Rated 5 out of 5 stars

I cannot thank George and Martina enough for their help in finding me a great value ticket to New York. I haven’t been an easy customer! I changed my mind at least 4 times and they dealt with thi... See more

Rated 1 out of 5 stars

Just wanted to let everyone know that I wrote a review regarding this lot on 1st May and giving further information now so that all you genuine people, who work hard for your money don't give it t... See more

Rated 1 out of 5 stars

This is absolutely legit scammer. Do not trust on this company. Your booking will be confirmed after that you will not receive the E ticket. They are scamming you. They just want to get your money and... See more

Rated 4 out of 5 stars

Easy procedure with immediate confirmation number sent via email. You then enter this number on the specific airlines your flying with to obtain the tickets. I was initially sceptical as to wether thi... See more

Rated 3 out of 5 stars

I have booked flights in November sent details back then no ref number BA flights for April . Have sent 2 emails 1 online message and 2 phone calls to ascertain when I will get tickets or ref to go i... See more

Company replied

Rated 4 out of 5 stars

I previously wrote a review for Globalflightcatchers in which I gave a Three Star Review. I can't edit the previous review as I have tried. I have spoken to a member of staff and they have explained w... See more

Rated 5 out of 5 stars

Hi I have just booked a flight with Globalflightscentre and I cannot thank this company enough.The staff was very pleasant and took all the stress of me by doing everything for me.It was all done prof... See more

Rated 4 out of 5 stars

After booking a flight online initially. I was called an hour later to say I couldn’t get that price and it was dearer . Other than that my transactions has been really easy other than a couple of sp... See more

Company replied

Rated 4 out of 5 stars

I booked the ticket on line price was cheaper than my travel agent. once i booked the ticket i followed by the phone call and they advice its non refund able and charged extra to amend and become c... See more

Rated 5 out of 5 stars

Excellent Customer Service. I could not find my ticket for a flight I had booked a while ago and the online chat (Emma) was excellent and sorted it out in no time. Highly recommend Global Flight Catch... See more

Rated 5 out of 5 stars

Made the booking 3rd time, and again got the cheap price , received the tickets slightly late but as committed but happy with prices and customer services Thanks again

Rated 5 out of 5 stars

Exceptional Support from George and Martina A huge thank you to George, Martina, and the entire team for their outstanding support! They helped us tremendously during a particularly stressful situ... See more

Rated 4 out of 5 stars

After searching multiple sites, i found Global flight catchers with a cheaper price. The communication from the representative was prompt and clear throughout the process. The best part was to get the... See more

Rated 5 out of 5 stars

Mike was really attentive and helpful attentive to my travel requirements. I couldn’t have asked for better communication and having sort out the little details so I was not faced with any unnecessary... See more

Company replied

Rated 4 out of 5 stars

I had a great gentleman named Brian who helped me on the phone. I had a few questions about my ticket and need to expedite certain things as I was flying the following day and he was very supportive... See more

Company replied

Rated 5 out of 5 stars

Initially I was scared to book with them online as per their reviews. But alhumdullilah i got really nice deal with them especially thanks to Alisha. Thanks Alisha

Company replied

Rated 5 out of 5 stars

The company is an excellent place to do your booking either for holiday or business trips. The company staff are always helpful and all very friendly and happy to assist.

Rated 5 out of 5 stars

I cannot see how much luggage allowance is for each ticket. However, once I called on the provided number all my queries were answered and I am satisfied.

Rated 4 out of 5 stars

The customer service personnel was very helpful and professional in helping me secure a flight quite close to my travel date from London to Boston. The flight was also cheaper than what was available... See more

Rated 5 out of 5 stars

Had a great experience with Globalflightcatchers.....this is not the first time using them....will use them again - best price available and found the process user friendly!

Rated 4 out of 5 stars

Good prices and communication. Found that the flights I requested/booked were not confirmed by the airline though, Globaloflightcatchers found me alternate flights on the same day for no change in pri... See more

Rated 1 out of 5 stars

If I could rate them starless I would. Despite having received and email confirming our flight booking and sending an invoice for the amount the flights were advertised and booked at: £1136.99... See more

Rated 1 out of 5 stars

They never booked the flight that was paid for months in advance. Been at least 40 working days since the refund has been requested and nothing. No reply to any emails, the phone calls get dropped mor... See more

Company replied

Rated 1 out of 5 stars

Terrible customer service. Made whole experience very stressful. Honestly rude and unhelpful. No planning or consistency. Never call back when they say. Pointless arranging time. Also terrible signal... See more

Rated 1 out of 5 stars

Terrible customer service. Made whole experience very stressful. Honestly rude and unhelpful. No planning or consistency. Never call back when they say. Pointless arranging time. Also terrible signal... See more

Company replied


Company details

  1. Travel Agency

Information provided by various external sources

Global Flight Catchers is a trading brand of Al Hajj Travel & Tours Ltd. Global Flight Catchers is a travel agency and dedicated to creating and facilitating travel experiences that expand awareness and give each traveler a true experience and sense of the country and culture they are visiting. We guarantee that we always have plenty of great ideas for travel to different parts of the UK & all over worldwide destinations. We are committed to offering travel services of the highest quality, combining our energy and enthusiasm, with our years of experience. Our greatest satisfaction comes in serving large numbers of satisfied clients who have experienced the joys and inspiration of travel.


Contact info

3.8

Great

TrustScore 4 out of 5

491 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Just booked two business class tickets…

globalflightcatchers.com

Just booked two business class tickets from USA to UK and made a spelling mistake on one of the last names.

When I tried to fix it and became very concern that this may all be a scam as no one would respond to their on line help system or email. So I called 347-801-8535 and I tried to cancel the flights to rebook correctly within 15 minutes of the booking and was told I could not cancel the flights.

If they fix the spelling and send my tickets with the ability to select the seats I will change this rating. But for right now I think I just got scammed, they have terrible customer service. Finger crossed.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY
I THINK IT IS A SCAM.
I RECIEVED EMAIL CONFORMATION THEN ANOTHER EMAIL SAYING THEY HAD TRIED TO CONTACT ME - THEY HADNT - AND I NEEDED TO CALL TO CONFIRM THE BOOKKNG.
THE LINK ON THE EMAIL TO THE WEBSITE DOES NOT WORK. I HAVE CALLED 20 TIMES AND NOONE IS ANSWERING PHONE- THE CALL IS BEING STOPPED. NO COMPANY MESSAGE OR HOLD SOUND.
I HAVE CONTACTED MY BANK. PLEASE DONT RISK IT!!!

15 April 2026
Unprompted review
Rated 1 out of 5 stars

WARNING! PROFESSIONAL FRAUDSTERS!

My wife made a booking and was immediately in touch with an agent who advised our tickets were only standby. We paid an additional £1000 to get a fixed ticket and extra for seat selection. Despite being issued etickets we were told the airline would not release seating yet. After dozens of telephone and email exchanges and dealing with multiple agents our issues have still not been addressed. We regret using this agency! BE CAREFUL!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

My journey with this company…

My journey with this company Globalflightcatchers was truly memorable. From the first call till the last day of my trip, their service was smooth, transparent, and very supportive. They handled all arrangements professionally and were always available for help. It felt like traveling with family, not just a company. Thank you for making my trip beautiful and stress-free. I will definitely book again and recommend to others.”

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Made the booking 3rd time

Made the booking 3rd time, and again got the cheap price , received the tickets slightly late but as committed but happy with prices and customer services

Thanks again

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Regarding My refund???

Global flights have written that I must contact them directly regarding my refund on my previous review.... Makes me laugh

I HAVE BEEN CALLING AND EMAILING with the same damn response, airline have to refund first , 2 weeks then 3 weeks then next month.

To date 7 weeks later I've still not had my refund. Bunch of thieves. Do not tell me you are transparent, I would love to post all the emails you have sent to me and show how much lies you all say. And you are stealing people's money

So no I do not understand cause I haven't received my refund .....

4 February 2026
Unprompted review
Rated 1 out of 5 stars

They canceled my flight and kept my money

They Canceled my flight and now no one can contact me regarding my refund. When I call to ask about it, they hang up on me. I al currently I out of $1358 and not able to get any response from them.

30 January 2026
Unprompted review
Globalflightcatchers logo

Reply from Globalflightcatchers

Hello,

We’re sorry to hear about your experience; however, we believe this review has been posted in error and is not related to our company.

We are a UK-based travel agency, and we do not operate under a US domain nor do we have any record of a booking matching the details mentioned (including the amount of USD 1,358). We also do not cancel flights directly—airline schedules and cancellations are managed by the airlines themselves, with refunds processed as per airline policies.

We kindly request you to double-check the website or company you booked with and post this review on the correct platform so it reaches the appropriate business that handled your booking.

If you believe this review was intended for us, please contact us directly via our official website contact details with your booking reference so we can investigate and assist you properly.

We respectfully request that you kindly remove this review from our page, as it is impacting our business and may mislead other customers.

Thank you.

Rated 1 out of 5 stars

Flight never booked. No refund.

They never booked the flight that was paid for months in advance. Been at least 40 working days since the refund has been requested and nothing. No reply to any emails, the phone calls get dropped more often than not. Scammy. Stay away, book directly with an airline. Will need to get lawyers involved at this stage. Stay away!

15 July 2025
Unprompted review
Globalflightcatchers logo

Reply from Globalflightcatchers

Hello,

We’re truly sorry for the inconvenience and frustration this situation may have caused, and we understand how concerning it is when a booking does not go as planned.

We would like to respectfully clarify that the booking was not canceled by us. The reservation could not be fully confirmed because the airline did not confirm the seats, which is beyond our control. As a travel agency, we act as an intermediary and must follow the airline’s confirmation and fare rules.

Regarding the refund, please be assured that no funds are withheld by us. Once the airline releases the payment back to us, the refund is processed to the original form of payment in accordance with the airline’s timeline and policies. While we always follow up with the airline, refund processing times are determined solely by them.

We value transparency and customer trust, and we encourage you to contact our support team directly with your booking reference so we can provide you with an exact update on your refund status.

Thank you for your understanding.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Made whole experience very stressful. Honestly rude and unhelpful. No planning or consistency. Never call back when they say. Pointless arranging time. Also terrible signal in the call center location and very hard to understand

22 January 2026
Unprompted review
Globalflightcatchers logo

Reply from Globalflightcatchers

Hello,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience felt stressful, and we understand how important clear and timely communication is—especially when dealing with travel arrangements.

We’d like to clarify that there was no intention to be unhelpful or rude. Any delays in callbacks or communication were due to operational and network limitations at the time, not a lack of concern or planning. We always strive to assist our customers as promptly and professionally as possible.

Regarding call quality, we regret any inconvenience caused by technical signal issues, which are sometimes beyond our immediate control. We continuously work to improve our communication systems and service standards to avoid such experiences in the future.

Your feedback is valuable to us, and we would appreciate the opportunity to review your case further and assist you directly. Please feel free to contact us via our official support channels so we can address your concerns properly.

Thank you for your understanding.

Rated 1 out of 5 stars

They Cheat With Different Way

I BUY Ticket on line on 16th January 2026 for Edinburgh to Lahore Returned Tickets For 2 Persons. IN There website I Read The Price of Tickets And Luggage 40 kg Include. They Didn't send me the eticket. I send them,email .They reply my email your tickets is not confirmed.
I phone again and ask them ,why you didn't send me eticket, I paid you all amount. They say someone call you.i wait for 4 hours, they didn't call me.I again call them,then someone talk with me,he tell me new story, he say you need to pay for baggage,per person £299 pounds.i tell him,when I buy ticket on your website Luggage is included. But he say it is not true. Then I say him okay Refund My money, he say we didn't Refund The Money, I say,Why,he say we tell you latter.i say him if you didn't refund me i informed my bank and also polic.he reply ,do anything. I say okay.
I send them email, if you didn't refund my money, in 24 hours I informed my bank and police and also put Review in Trustpolit. Next day they email me we Refund your money in 24 hours.
So,I got my money back,but everyone be carefull to buy the tickets from these company. After you paid,They gave you BIG Shock.

16 January 2026
Unprompted review
Globalflightcatchers logo

Reply from Globalflightcatchers

Hello,

Thank you for taking the time to share your experience. We’re truly sorry for the frustration and stress this situation caused, and we understand how upsetting it can be when a booking does not proceed as expected.

We would like to gently clarify that your booking was not fully confirmed by the airline at the time of payment. In such cases, the airline may revise fare conditions, including baggage allowance, before final ticket issuance. Unfortunately, until the airline confirms the booking, we are unable to issue e-tickets, and any changes to baggage or fare rules are controlled by the airline, not by us.

Regarding the refund, we would like to confirm that your full payment was successfully refunded once the booking could not be finalized, in line with our policy. At no point was there any intention to withhold your funds, and we regret any delay or miscommunication during this process.

We sincerely apologize if our communication did not meet your expectations at the time. Your feedback is valuable and helps us improve our service and clarity for future customers.

Thank you for your understanding, and we wish you all the best with your future travel plans.

Rated 3 out of 5 stars

No ticket and ref provided now shows cancelled on the American Airlines website

I have booked flights in November sent details back then no ref number BA flights for April . Have sent 2 emails 1 online message and 2 phone calls to ascertain when I will get tickets or ref to go into booking and no response keep getting fobbed off that I’ll get a call back it’s an easy answerable question not happy
After finally receiving a e-ticket with a reference I contacted American Airlines where I was told they could see a booking but it was not verified. I have asked the company to verify after they are asking me for more money for baggage as I am not convinced I am getting these tickets and I fly in April. Today 6/2 I checked the booking ref and the flights have been cancelled! Have sent email and if no response within 24 hours will be contacting my bank for a refund!

19 January 2026
Unprompted review
Globalflightcatchers logo

Reply from Globalflightcatchers

Hello,

Thank you for getting in touch, and please accept our sincere apologies for the inconvenience and frustration you’ve experienced. We completely understand your concern, especially with travel planned for April, and we’re sorry that our response time did not meet your expectations.

There was no intention to delay or avoid your request. The delay in providing the booking reference was due to the airline’s confirmation process, and we regret that this was not clearly communicated to you earlier. We appreciate your patience and understand how important it is to have clarity and peace of mind regarding your booking.

We are now reviewing your reservation as a priority and will update you shortly with the relevant details. Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this for you.

Rated 1 out of 5 stars

This is absolutely legit scammer

This is absolutely legit scammer. Do not trust on this company. Your booking will be confirmed after that you will not receive the E ticket. They are scamming you. They just want to get your money and they will make excuses. the ticket is expensive now you need to pay more money so we can confirm your ticket blah blah do not trust police already on the way.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Purchased some tickets to fly from mcr…

Purchased some tickets to fly from mcr to isb this company had advertised tickets with checked in luggage plus hand luggage once we recieved the e ticket it showed in my as 7kg hand luggage, after discussion with the customer service they told us that there was no hand luggage and one of the tickets were not confirmed. Once we tried to cancel they would let the call ring and put us straight on hold or hang up. After numerous attempts of trying to reach out to the customer service team via phone and email they stopped responding. Have had to dispute this with the bank as mid sold.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Could not give a stronger…

Could not give a stronger recommendation. These guys worked magic. They got me seats for a holiday during the very busy New Years holiday period at a decent price. They stayed the course in finding me the seats at the price and I could not be more grateful.
Very Professional team.
Thanks again chaps. 🙏🏿🙏🏿👍🏿👍🏿

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Wasnt on flght passenger list and still waiting a refund
Recieved email of cancelation on the same morning was already aware wasnt on flight as we was at airport checking in desk

10 November 2025
Unprompted review
Rated 1 out of 5 stars

We booked flights for December in…

We booked flights for December in August. When we got the email saying our tickets would be sent 5-6 weeks before the flight, we were a little concerned. Now 4 weeks out, we still don’t gave anything despite us trying to contacted them repeatedly

1 December 2025
Unprompted review

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