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Glisshop Reviews 

194
•
TrustScore 4.5 out of 5

4.3

Sporting Goods Store
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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently love the affordable prices and the exceptional quality of the various products they receive at home. People also find the online ordering process extremely smooth and regularly appreciate the fast and reliable delivery times. However, some reviewers were not happy with the notably high shipping costs and the occasional unexpected delivery delays experienced. Consumers also noted recurring issues regarding missing tracking information, poor customer communication, and disappointing problems with the item packaging. A few individuals mentioned difficulties when trying to make returns or dealing with unmatched product colors upon arrival.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with experiences varying greatly depending on the... See more

Product

Reviewers highlight positive aspects of product quality, praising the items as excellent, well priced, and... See more

Price

Consumers find prices to be very competitive, with many highlighting great deals and unmatched rates compared... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear split in satisfaction levels.... See more

Service

People report mixed feelings regarding the service, reflecting a mix of satisfaction and dissatisfaction.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a Arva Ski backpack .price was pretty good until you add in the shipping costs to the UK Then it all goes slightly sideways. that said the item was delivered reasonably quickly from Europe... See more

Rated 5 out of 5 stars

Excellent product and service. My order arrived much quicker than expected and its absolutely perfect. Very happy, price was unmatched too 🙌🏼 Thank you

Rated 5 out of 5 stars

Easy online ordering at great prices. Regular updates on progress of delivery. Good delivery service and well packaged items. Loved the ski boots, but needed to return the other pair, ordered for ch... See more

Rated 5 out of 5 stars

Just taken delivery of a pair of skis and bindings. The price was better than the UK so I went for them. The site asked lots of questions about my height, weight boot sole length, ability, age for the... See more

Company details

  1. Sporting Goods Store

Written by the company

Glisshop, founded in 1997 and Glisshop.com in 1999, is the e-commerce reference dedicated to winter sports and outdoor activities. Based in the heart of the Auvergne volcanoes, Glisshop accompanies mountain and outdoor enthusiasts throughout the year and across Europe. Our experts will guide you through our 15,000 products from over 300 brands so that you're equipped from head to toe, whatever the weather. Equipment, technical gear, clothing and accessories, live the Glisshop experience with us!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(194)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Best quick buy ever

Quick response from customer service and speedy delivery before busy xmas period. Boots are amazing and keeping my feet warm and comfy. Price was 👌 awesome too

15 December 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely abysmal returns service…

Absolutely abysmal returns service system - a £40 charge and additional threat of a £10 charge. I will never use Glisshop again; I will complain and spread my displeasure

6 December 2023
Unprompted review
Glisshop logo

Reply from Glisshop

Hello and thank you for your feedback. We are sorry that you were disappointed with the returns service. As we now collaborate with a different carrier, we have been able to reduce the return costs to £19.99 for large parcels and £9.99 for small parcels. We hope you will be willing to use our services again in the future. Best regards The Glisshop team

Rated 4 out of 5 stars

Overall a oodles experience

The box was open when it was delivered,The Atomic adjustment tool was missing,The boots however were in perfect condition,So that's the main thing,Overall it was a fast delivery and well informed Happy customer can't wait to try them in January

1 December 2023
Unprompted review
Rated 4 out of 5 stars

At least third maybe fourth time…

At least third maybe fourth time ordering big value ski/ binding order in last 5 years

Fantastic!! Great service and excellent value

Even snapped a brand new set of Salomon skis and they were great re refund !
Really recommend this service

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Great prices with no hidden extras

Great prices with no hidden extras, fantastic service with ski binding fitting. Really quick turn around from ordering and great communication throughout. Will always use Glisshop for my skiing needs.

10 October 2023
Unprompted review
Rated 5 out of 5 stars

Great experience.

Ordered from the UK and I can confirm VAT and duty are taken care of in the ticket price. Delivery was steady in terms of time, but predictable given coming to the UK from the EU. Very good communication throughout. Price was more the competitive.

8 November 2023
Unprompted review

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