Glisshop Reviews 

194
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of products, noting items are often exactly as described and arrive in excellent condition. Many people appreciate the competitive pricing, finding great value, often with customs taxes for UK delivery included. Reviewers also highlight efficient service and prompt delivery, with many orders arriving quicker than expected and some mentioning seamless processes. However, some customers expressed dissatisfaction with delivery aspects, citing high shipping costs to the UK and occasional delays. A few people also noted issues with tracking information or the inability to combine orders, leading to some frustration regarding the overall delivery experience.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising efficient and quick... See more

Product

Reviewers mention positive feedback about product quality, with many expressing happiness and satisfaction... See more

Price

Customers consistently note positive experiences with price, often finding good or reasonable prices for... See more

Order

Customers had ambiguous experiences with order, with some reporting swift and easy purchases, quick arrivals,... See more

Service

Clients share ambiguous opinions on service, with many reviewers consistently praising the excellent and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a Arva Ski backpack .price was pretty good until you add in the shipping costs to the UK Then it all goes slightly sideways. that said the item was delivered reasonably quickly from Europe... See more

Rated 5 out of 5 stars

Excellent product and service. My order arrived much quicker than expected and its absolutely perfect. Very happy, price was unmatched too 🙌🏼 Thank you

Rated 5 out of 5 stars

Easy online ordering at great prices. Regular updates on progress of delivery. Good delivery service and well packaged items. Loved the ski boots, but needed to return the other pair, ordered for ch... See more

Rated 5 out of 5 stars

Just taken delivery of a pair of skis and bindings. The price was better than the UK so I went for them. The site asked lots of questions about my height, weight boot sole length, ability, age for the... See more


Company details

  1. Sporting Goods Store

Written by the company

Glisshop, founded in 1997 and Glisshop.com in 1999, is the e-commerce reference dedicated to winter sports and outdoor activities. Based in the heart of the Auvergne volcanoes, Glisshop accompanies mountain and outdoor enthusiasts throughout the year and across Europe. Our experts will guide you through our 15,000 products from over 300 brands so that you're equipped from head to toe, whatever the weather. Equipment, technical gear, clothing and accessories, live the Glisshop experience with us!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(194)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Wide choice of equipment

Wide choice of equipment, many well priced offers, easy order process. Customer services prepared to really help as much as possible. Recently ordered skis which are exactly as described, bindings were fitted accurately and ready to go. Another happy purchase from Glisshop.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I just had to write a review because I have never experienced just incredible customer service that went above and beyond what could be expected.
I had ordered an item for my son - in the wrong size. Entirely my mistake. Nothing wrong with the product.
I telephoned to see if I could exchange it for the correct size - fearing that I probably wouldn’t and worrying about having to fund a new item.
Not only was the refund process explained in the kindest and most patient way - I was sent a follow up email explaining the process step by step. This proved to be perfect and took me through so easily. The lady I spoke to was called Joanna. Such a star! I am of mature years and have had a stroke so don’t always process as quickly as I once did. Joanna’s calm and considerate manner made the whole process a pleasure. Who knew a customer services call could ever be a pleasant experience.
Thank you so much

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Great product . Fast and efficient delivery. Really pleased with my order . Would highly recommend.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Delivered on time

Delivered on time. The skis were packaged well and just how advertised. Evri Delivered them on the day specified, happy with the purchase.

22 January 2025
Unprompted review
Rated 4 out of 5 stars

Glisshop Good / Evri Awful

I actually never received the skis I ordered, but Glisshop were not the problem, Evri are. Glisshop dispatched my order within the week, with Christmas in the middle, which was excellent considering the time of year. Unfortunately Evri are the only delivery option to the UK, and it was their job to get the skis to me. On New Years Eve I got an update from Evri saying they were at the local depot, but an issue meant they couldn't be delivered, but would be on the next working day. That was the last update I got, and after a couple of weeks of being fobbed off by Evri's various chat bots I contacted Glisshop to chase the delivery. Glisshop were very responsive on the email, which was much appreciated, and after another week of no tracking updates from Evri they admitted to Glisshop that the skis were lost. At this point Glisshop offered me a replacement order, or full refund. Within a few working days I was fully refunded, with good email communication from Glisshop staff. So in short, Glisshop are good, with great pricing, but do not order from them if your ski holiday is in the next few weeks because even if Evri don't lose your parcel it can take a couple of weeks to arrive from France, but it's worth it for the savings on offer.

21 January 2025
Unprompted review
Rated 1 out of 5 stars

Not yet delivered???

Not yet - as haven’t received the boots and no emails from Evri to even say they have received them??!!

19 January 2025
Unprompted review
Glisshop logo

Reply from Glisshop

Hello Ashley,
Your parcel arrived in the Uk on the 19/01 and was delivered to you on the 20/01. Please contact us on info@glisshop.com if you have any issues with the delivery.
Best regards,
The Glisshop team

Rated 1 out of 5 stars

0/5 delivery not received and no response from customer service

0/5, I've not received an update on my order since the day I ordered 2 weeks ago. The courier status has been stuck at "received parcel info but awaiting your package" for 2 weeks. I've even completed the contact the contact form asking for an update but had to reply. Avoid at all costs

6 January 2025
Unprompted review
Glisshop logo

Reply from Glisshop

Hello Mr Webb,

Thank you for your feedback, and I sincerely apologize for the frustration you experienced with the delays and lack of communication regarding your order.

I’ve looked into your case and can confirm that your order was successfully delivered on 13/01. While I’m glad you’ve now received it, I completely understand how the delay and the lack of updates would have been disappointing.

We’re taking your feedback seriously and are working on improving our tracking system and communication process to ensure this doesn’t happen again. If there’s anything else we can do to assist or if you have further concerns, please don’t hesitate to reach out.

Best regards,
The Glisshop team

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