I initially received the wrong order, which is the reason for one less star, but their customer service response was quick, understanding and efficient. They quickly corrected the order and ship the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service dealing with Ana and Bridget was very good. They were responsive and were able to keep me informed on my order. This was especially important since there were issues with the webs... See more
Company replied
A few hiccups with delivery dates, but handled very well by customer services, and you have to keep in mind these pieces are made to order from scratch which takes time if you want a decent job! I ord... See more
Company replied
I'm surprised by the one star reviews. I ordered a ring last week, it arrived today but it was too big - My only advice would be to order one to one & a half sizes smaller. Emailed Glencara, they re... See more
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Company details
Information provided by various external sources
Direct from Manufacturer. Irish Made Claddagh Rings at the Lowest Prices, Best Quality! Claddagh Ring made in IRELAND. Silver, gold, Claddagh’s.
Contact info
Ireland
- glencara.com
4.0
Great
7K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exchange not questioned
I'm surprised by the one star reviews. I ordered a ring last week, it arrived today but it was too big - My only advice would be to order one to one & a half sizes smaller. Emailed Glencara, they responded within 10 minutes with instructions on how to exchange. Job done.
19 March 2026
Unprompted review
Reply from Glencara
Hi Sue,
We are delighted to hear that you had such a smooth experience with your order and that our team was able to assist you so quickly with the exchange process. It’s great to know you felt well supported throughout. We truly appreciate your review.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Do not buy from here
I ordered a Claddagh ring costing £757.33. Never again! The ring looked cheap, was extremely overpriced and was NOT HALLMARKED.
The ring arrived by Royal Mail and was found on my door step.
Trying to get in contact with an actual person is next to impossible.
Was told by text that I could return and get a refund in 2-3 weeks on them receiving the item!!! Or get a 10 precent discount.
*Reply to glencaras response*
Clearly all your rings are not fully hallmarked.
You wrote;
“What you’ve described is certainly not typical of our products and appears to have been an isolated error, which we take very seriously.”
The word “appears” says it all.
I didn’t take the offer of a replacement ring, get a 10 percent discount or to have the ring altered. I also didn’t take the offer of £100 off my next purchase. As I said I will not be buying anything from this company again and will go to trusted jewellers in future.
Yes your agents became very attentive after I mention legal issues.
You’re right my apologies , during a live chat your agent wrote 1-2 weeks for a refund without tracking. However your tracking involves leaving the ring on the front door step without a signature.
19 March 2026
Unprompted review
Reply from Glencara
Hi Nakita,
Thank you for your feedback — we’re very sorry to hear about your experience.
All of our rings are fully hallmarked in accordance with regulations. What you’ve described is certainly not typical of our products and appears to have been an isolated error, which we take very seriously.
As soon as this was brought to our attention, we offered to have a replacement sent to you and a ring custom made to your exact specifications, both of which were declined.
Regarding the difficulty you mentioned you experienced when trying to get in touch, we can see an email was responded to within 34 minutes and then one of our agents called you within the hour. You were also responded to straight away on live chat.
Having read through this chat, we can see that you were not advised that the refund would take 2-3 weeks.
I can see this has been resolved now and a full refund will be issued as soon as return tracking is received.
We are committed to providing both high-quality jewellery and responsive customer service, and we appreciate you bringing this matter to our attention so we can continue to improve.
Kind regards,
Glencara.com
Customer service slow to respond misleading picture size
Customer service slow to respond, order took weeks to arrive and on their website the picture showing the Trinity Celtic Cross necklace is very deceiving it looks huge when it arrived it was tiny not worth the £51.00 I paid a con.
19 March 2026
Unprompted review
Reply from Glencara
Hi Robert,
We’re very sorry to hear about your experience. This is not the level of service we strive to provide, and we sincerely apologize for the disappointment caused.
Your order needed to be created, which extended the processing time. We’re also sorry to hear that the necklace did not meet your expectations in terms of size.
We are not a con, please be assured that we are a legitimate and family-run business based in Galway, Ireland. We try to photograph and describe our items as accurately as possible to best represent them. We also include the dimensions of each item in the product description.
We can exchange it no problem, and we also offer a 60-day refund policy.
We can see that you have been assisted with this matter. If there's anything else you need, please send us an email at sales@glencara.com.
Kind regards,
Glencara.com
50th wedding Anniversary ring
Purchased a cladder ring and realised I had ordered wrong size followed the link to change it . and received a free gift which is gorgeous.very pleased thank you ☺️
27 February 2026
Unprompted review
Reply from Glencara
Hi Margaret,
We are delighted to hear that the size change was quick and straightforward, and that you were pleased with your ring and lovely free gift. It means a lot to know you had a positive experience with us.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
A few hiccups with delivery dates
A few hiccups with delivery dates, but handled very well by customer services, and you have to keep in mind these pieces are made to order from scratch which takes time if you want a decent job! I ordered a necklace for my partner for Mothers Day from the kids, and it was beautiful. Lovely presentation with the gift wrapping, and my partner was very happy! Lovely work 👏👌
13 March 2026
Unprompted review
Reply from Glencara
Hi Peter,
We are delighted to hear that our customer service team was able to support you well and ensure everything turned out positively. It’s wonderful to know the necklace and presentation made such a special impression for Mother’s Day.
Thank you for your kind words, we’re so pleased your partner loved it.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
There are good companies and great ones…
There are good companies and great ones - Glencara is one of the greats. When my first order never arrived - stuck in tariffs maybe? - the Glencara team re-sent the whole order. Who does that? A company striving for the BEST customer experience. I’m impressed and grateful Glencara team! Thank you so much for your quick attention and full resolution. I’ll be back for more beautiful silver soon!
2 March 2026
Unprompted review
Reply from Glencara
Hi Heather,
We are delighted to hear that our team could step in quickly and make things right for you. It’s great to know you felt well looked after and that your experience left such a strong impression.
Thank you for your kind words and support, it truly means a lot to us.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Service is great and the…
Service is great and the product/jewelry is amazing.
6 March 2026
Unprompted review
Reply from Glencara
Hi Eileen,
We are delighted to hear that you had such a positive experience with both our service and our jewellery. Your kind words truly mean a lot to us and we really appreciate you taking the time to share your feedback.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
I was looking for a 'Tree of Life' for…
I was looking for a 'Tree of Life' for a 60th birthday but wanted something more traditional. I was delighte dto find Glencara. It was perfect. The selection of styles was excellent and the price was superb. Time was short on my end so I appreciated the delivery options. The gift was an added bonus. I now know where to go for special birthday gifts. If I could give more stars, I would.
7 March 2026
Unprompted review
Reply from Glencara
Hi Karen,
We are delighted to hear that you found the perfect Tree of Life piece for such a special 60th birthday gift. It’s wonderful to know our selection helped you find a more traditional style and that the delivery options were helpful when time was short. We’re also glad the extra gift was a nice surprise. Thank you for your lovely review.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Celtic cross necklace
The cross I ordered is absolutely beautiful! I have received many compliments on it. This is the fourth piece of jewelry I have ordered from here, and every one has been wonderful.
I received my necklace much faster than I thought I would. This is a great place to order jewelry for yourself, or as gifts. I have done both and have never been disappointed.
6 March 2026
Unprompted review
Reply from Glencara
Hi Cissy,
We are delighted to hear how much you are enjoying your Celtic cross necklace and that it has received so many lovely compliments. It’s especially wonderful to know you’ve come back to us several times and have been happy with each piece, as well as the quick delivery. We truly appreciate your continued support.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Ordered beautiful ring for my daughter…
Ordered beautiful ring for my daughter as a birthday gift which included a free necklace and she loved both items. I was kept informed of delivery dates and arrived on time. Very happy with purchase and service.
13 March 2026
Unprompted review
Reply from Glencara
Hi Charlene,
We are delighted to hear that the ring made such a special birthday gift for your daughter and that she enjoyed the necklace as well. It’s wonderful to know everything arrived on time and that the updates along the way kept you well informed. We truly appreciate your kind review.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Necklace Purchase
Bought a necklace for my daughter - she loved it ! The package was shipped to the IS and arrived very quickly. Tracking emails were timely and accurate. I will definitely be gifting shopping from Glencara in the future.
11 March 2026
Unprompted review
Reply from Glencara
Hi Neil,
We are delighted to hear that the necklace was such a lovely gift for your daughter and that everything arrived so quickly. It’s great to know the shipping and tracking updates kept you well informed throughout the process. We truly appreciate you taking the time to share your experience.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Beautiful necklace
My children bought me a necklace for my birthday. It was absolutely beautiful. Arrived in a few days.
9 March 2026
Unprompted review
Reply from Glencara
Hi Jordaina,
We are delighted to hear that the necklace you received for your birthday was so special. It is wonderful to know it arrived quickly and that you were so pleased with it. We hope it makes the gift even more meaningful.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Excellent design and delivered in a…
Excellent design and delivered in a timely way to my friend in Washington D.C. for her birthday.
2 March 2026
Unprompted review
Reply from Glencara
Hi Maureen,
We are delighted to hear that you were pleased with the design and that your gift arrived on time for your friend's birthday. It means a lot to know our pieces can be part of such a special occasion.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Great buying experience
I recently bought a couple of items , they were too class but I had to return a ring to be resized, after a bit of a mix up I contacted customer service and within a couple of mins problem was resolved, so not only fantastic products but brilliant customer service to match.
25 February 2026
Unprompted review
Reply from Glencara
Hi Tommy,
We are delighted to hear that you had such a positive experience with your recent purchase. It is great to know that our team was able to quickly sort out the resizing issue and make everything right for you. We are also very pleased that you are happy with the quality of your pieces and the support you received.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
I ordered a rose gold coated silver…
I ordered a rose gold coated silver Alexandrite claddaugh ring it is absolutely beautiful. I'm so happy to have it it is very very pretty🌱 I would buy again and maybe will and I also was treated with much respect and kindness
10 March 2026
Unprompted review
Reply from Glencara
Hi Lotus,
We are delighted to hear that you are so happy with your rose gold coated silver Alexandrite Claddagh ring and that it made such a lovely impression. It’s also wonderful to know that our team treated you with the respect and kindness we always aim to provide. Your kind words truly mean a lot to us.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Happy chappy.
I am highly delighted with the necklace it looks beautiful. Delivered on time,It's for my wife 70th birthday I'm sure she will be over the moon.
5 March 2026
Unprompted review
Reply from Glencara
Hi Gordon,
We are delighted to hear that you are so pleased with the necklace and that it arrived right on time. What a special gift for your wife’s 70th birthday, we hope it makes the occasion even more memorable.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Easy to order and came in fast...the…
Easy to order and came in fast...the wife loves her gift...
20 February 2026
Unprompted review
Reply from Glencara
Hi Mike,
We are delighted to hear that the ordering process was simple and that your gift arrived quickly. It’s great to know your wife loves it, that’s always the best part.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Service was personable and the package…
Service was personable and the package presentation was beautiful!
3 March 2026
Unprompted review
Reply from Glencara
Hi Colin,
We are delighted to hear that you found our service personable and that you enjoyed the presentation of the package. We always aim to make the whole experience feel special from start to finish, so it’s lovely to know it made a good impression.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
The entire experience was excellent
The entire experience was excellent. The website allowed me to find the perfect gifts for an upcoming celebration, and the ordering process went smoothly. The product arrived on schedule and is very well made and beautiful. Thank you Glencara!
5 March 2026
Unprompted review
Reply from Glencara
Hi Chris,
We are delighted to hear that you had such an excellent experience and that our website helped you find the perfect gifts for your upcoming celebration. It's also great to know that everything went smoothly with your order and that you were happy with the quality and beauty of the piece.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Glencara company was easy to work with…
Glencara company was easy to work with and promptly responded. Their jewelry is very beautiful and striking. This is a gift for my sister and she is absolutely going to love this! Very good quality!
2 March 2026
Unprompted review
Reply from Glencara
Hi Julie,
We are delighted to hear that you had a smooth experience with us and that you are happy with the beauty and quality of the jewelry you chose. It is wonderful to know it will be a special gift for your sister, and we hope she loves it.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
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