Glenbotal Reviews 

153
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressive and vast selection of hard-to-find spirits, alongside the exceptionally careful packaging that ensures delicate bottles always arrive safely and in perfect condition. Consumers also mention the remarkably prompt shipping services and the extremely helpful, responsive communication from the team when placing online orders. Some reviewers were not happy with the delivery times, noting that shipments occasionally took slightly longer than expected to reach their destination. A few people also felt somewhat anxious about tracking updates or general communication during the ordering process before their items finally arrived securely.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and secure packaging. Reviewers... See more

Product

Clients share positive opinions on product, highlighting a great variety of items and the ability to find... See more

Service

Reviewers highlight positive aspects of service, frequently expressing satisfaction with the vast choice and... See more

Order

Customers consistently note positive experiences with order delivery, highlighting quick arrival times and... See more

Price

Customers had positive experiences with price, noting that the costs seemed fair and very reasonable for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found a getting harder to find bottle of Crawfords 5 star on Glenbotal website, ordered on Monday 8th June and received a well packaged bottle on the Thursday morning. I was kept well informed of th... See more

Company replied

Rated 5 out of 5 stars

The price I paid for the Whiskey purchased was lower than any other on-line provider I could find. The delivery of my whiskey was very prompt and the item was in perfect condition.

Company replied

Rated 5 out of 5 stars

Unfortunately, due to Royal Mail misplacing my bottle it took a couple weeks to arrive. But customer service from Nimrod was outstanding. Very pleased with the outcome. And my JD collection is getti... See more

Company replied

Rated 5 out of 5 stars

First and foremost, their stock is amazing. Such a great selection of Cognacs, but no ordinary Cognacs, some of the best available! Secondly, their communication and customer service is second to no... See more

Company replied


Company details

  1. Alcohol Store

Written by the company

Rare Spirits Merchant


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

153 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(153)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

my husband's birthday…

This drink is for my husband's birthday which is next week on March 18th and I hope to surprise him very nicely! He is a connoisseur of whiskey 🥰🥰🥰 The service and delivery were at a very high level! Thank you ❤️❤️❤️

11 March 2023
Unprompted review
Rated 5 out of 5 stars

Money saving tips for postage

Brought a nice bottle of whiskey. Thankfully the team from Glenbotal put forward a notion that by buying 2 bottle,s it would be sent at the same postage rate then just wasting the opportunity 2 for the price of one postage. Scotland to Australia is a long way for 1 lonely bottle of whiskey. Christmas cheer is coming Down Under from the home of gold standard whiskey.
Thank you Glenbotal

27 November 2022
Rated 5 out of 5 stars

Hard to find gems

As a rare whisky seller, many of their items are close to the average auction prices (when considering auction fees), so although not always a bargain it does can take the stress out of being outbid by just a few £s
Well packaged and quickly delivered items

8 October 2022
Rated 5 out of 5 stars

Excellent service.

They were able to provide me with a bottle of whisky that so many other outlets had no stock of. The order was very promptly dealt with and I received it very safely and securely wrapped a couple of days later! Excellent service.

11 September 2022
Rated 5 out of 5 stars

I purchased a bottle as gift for my…

I purchased a bottle as gift for my husband as the website stated shipping was available to the United States. Very quickly after my order was placed, the Glenboral team emailed me letting me know shipping was likely to be an issue and offered a refund since I do not have a UK shipping address to use. Instead, they held the bottle almost 3 months for me and delivered it to my Airbnb while I was visiting Glasgow for the day. Packaging materials were also provided to keep it safe in our luggage. Excellent service!

5 April 2022
Unprompted review
Rated 5 out of 5 stars

Premium bottles & Good prices

They have the most interesting stock I've seen in a while, premium bottles with good prices.
Shipment was fast as well and very easy to track it.
Overall I'm satisfied
Cheers

13 March 2022
Unprompted review
Rated 2 out of 5 stars

24 hour delivery. Still not received 5 days later.

Ordered item heard nothing about estimated delivery time until I had to chase it up, was the sent a 24 hour delivery time which was tracked 5 days later still haven’t received item.
Ordered same item from another company which was posted from the same area and received it the following day.

22 December 2021
Unprompted review
Glenbotal logo

Reply from Glenbotal


We are very sorry to hear you have not received your bottle yet, I am sure Royal Mail are dealing with it the best they can with this being the last week before Christmas. You had made your order on Friday afternoon and although I had placed your parcel for 24h tracked on a Saturday morning (out of our working hours) the bottle still has not found its way to you. I must also remind you that we had never committed to sending your parcel 24h tracking and did so only because of the holiday spirit so you might have your order before Christmas. I can completely understand your frustration but I think it unfair to blame us rather than Royal Mail. I hope your order gets to you shortly.

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