I orderen an e-scooter on 23d of May. After some communication issues, I'm finally in touch with the support. They contacted me politely and offered an alternate solution which I am happy with. I wil... See more
Company replied
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Review summary
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Reviews shaping this summary
The customer service from here was great. They always answered all of my questions. Even though I was sent the wrong ebike at first, they sorted it all out and I got the ebike exchanged succes... See more
Company replied
No issues, bike arrived promptly, packaged well, and the company sent me updates during the purchase and shipment process.
Company replied
I’ll admit I was a little nervous ordering a bike from a company I’d never heard off, but the prices where so competitive I felt I had nothing to lose. I ordered a bike, some upgrades and access... See more
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Company details
Written by the company
We are a group of riding enthusiasts and experts in the riding trade who are obsessed with building a greener and more sustainable world together, through a community of e-bikers and e-scooters. Gleeride is a one-stop supplier of outdoor cycling products. Our warehouses are mostly located in US/UK/EU/HK (Free Shipping), which provides more efficient and convenient after-sales services.
Contact info
WORKSHOP 60, 3/F, BLOCK A, EAST SUN INDUSTRIAL CENTRE, NO. 16 SHING YIP, 999077, Kowloon, Hong Kong
- support@gleeride.com
- gleeride.com
4.1
Great
136 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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No initial order confirmation
I orderen an e-scooter on 23d of May.
After some communication issues, I'm finally in touch with the support. They contacted me politely and offered an alternate solution which I am happy with. I will update my review further upon receiving the e-scooter. :)
23 May 2025
Unprompted review
Reply from GleeRide
Hello customer,
Sorry for that.
Can you please send us your oder number so that we can assist you bette?
Do not worry,we will offer a satisfying solution for you.
Best Regards,
Gleeride customer service
Everything arrived in perfect condition.
23 May 2025
Reply from GleeRide
Hello customer，
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Customer service is better than a lot…
Customer service is better than a lot of other people I have dealt with. I personally think they should use a better delivery company than Gofo. I had a package go from Miami to Orlando 5 times before my package arrived to me in Orlando. They even told Gleeride that they would either send my package back to China, or destroy it if I did not come get it. I eventually got my package.
23 May 2025
Reply from GleeRide
Hello Chris,
Thank you for your support and feedback on our GleeRide.
Thanks for your suggestions.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
avoid
I ordered the toursor x13 things we great i was happy untill the scooter came and parts didn't match the description, the handlebar stem bolts didn't screw in i had to re-thread it and not my controller has broke. The after sales team have been useless. Sent me out a controller that is not compatible and saying I wired it wrong when they sent me to diagram. Constantly want pictures and videos of the same problem over and over. I will be seeking legal action against this company
15 May 2025
Unprompted review
Reply from GleeRide
Hello,
Sorry for all inconvenience.
Our after-sale customer contacted you via email and solved the probblem for you.
Please check your email again.
Best Regards,
Gleeride customer service.
Wrong Charger Cord, 2 week wait for correct
The charger that was supposed to come with the scooter did not! So I had to wait 2 weeks for the correct cord to charge and ride my scooter. Still waiting for the backup I ordered the day before I emailed about the wrong cord.
22 May 2025
Reply from GleeRide
Hello，
Sorry for all that.
We sent the accessories for you to solve the problem.
Sorry for all inconvenience.
Best Regards,
Gleeride customer service
Well I was a bit sceptical at first…
Well I was a bit sceptical at first after reading some reviews about the wait time for items to arrive but the bike I got duotts c29 was the cheapest at glee ride £700 in sale the 12 percent off on top of that I ended up paying £620 which is an absolute bargain and the bike took just under a week to arrive so my experience with glee ride is good and I would use them again like I say cheapest on the Internet by far with free quick delivery not bad 👍
5 June 2025
Unprompted review
Reply from GleeRide
Hell Dean，
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Great experience with Gleeride
Great experience with Gleeride, product arrived well packaged and in working order, i also had a issue with the courier and Gleeride resolved problem prmoptly and to a great outcome, responding to me quick and frequently.
1 May 2025
Unprompted review
Reply from GleeRide
Hello Paul，
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Far too many fake reviews
Far too many fake reviews. You xan tell they are, as if poir grammar and the same form of set out.
16 May 2025
Unprompted review
Reply from GleeRide
Hello,
Our review is ture.
Please tell us your order number and issue so that we can asist you better.
Best Regards,
Gleeride customer service
Great product and communication
Great product and communication. I'll recommend it to my friends
25 April 2025
Reply from GleeRide
Hello Fred，
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Reply from GleeRide
Hello Marko，
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
I bought a electric scooter on the 30th…
I bought a electric scooter on the 30th of April, there website says fast delivery and from a UK warehouse but it's been just over a week now and it hasn't even been sent yet. I have email them a few times and all I get back is a tracking number from xdp and when you look up the tracking it says they haven't even receive it yet. I have asked for proof of my scooter being sent and nothing back, so I asked for a refund and again they haven't got back to me. I wouldn't buy from this site it's either a scam or the scooter is coming from China
30 April 2025
Unprompted review
Reply from GleeRide
Hello customer，
May i know your order number so that we can assist you better.
Do not worry,we will offer a satisfying solution for you and solve the problem for you.
Best Regards,
Gleeride customer service
This website is your ultimate…
This website is your ultimate destination for everything EV bike-related. The easy ordering, various discounts, and free shipping make it a fantastic choice.
21 April 2025
Reply from GleeRide
Hello Sampath，
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
I bought a Shengmilo s600 dual motor
I bought a Shengmilo s600 dual motor.
I am very happy with the purchase!!
I have to say that this site is fantastic.
fast shipping, and when I contacted the staff they were very kind to me.
I recommend it to everyone.
9 April 2025
Unprompted review
Reply from GleeRide
Hello Paolo，
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Reply from GleeRide
Hello Wichker，
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Great product at realistic price
Great product at realistic price. Kept informed all through the process. Delivery was faultless also
19 March 2025
Reply from GleeRide
Hello Ridchard，
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Excellent customer service, fast delivery - completely satisfied 😌
The affordable prices, in line with the great specs included, made it an easy choice to choose gleeride for my E scooter purchase. Customer support before and after delivery has been faultless. I've had all my questions answered in a polite and professional manner, and very fast response times at that which is a bonus. Delivery took 4 days to the UK and the unboxing experience was as smooth as can be. I'd definitely recommend gleeride if you find the product you're looking for ☺️ Thanks!
21 March 2025
Unprompted review
Reply from GleeRide
Hell Civan，
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
I was skeptical ordering a bike from…
I was skeptical ordering a bike from this website at first as their prices are a lot cheaper than others but I ordered anyway...
Fast delivery and the bike is fantastic (Duotto c29)
Thank you GleeRide 😁
14 March 2025
Unprompted review
Reply from GleeRide
Hello Tim，
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Glee...Smooth
Glee had the product I wanted. The online order process was smooth. Delivery was very rapid.
19 February 2025
Reply from GleeRide
Hello Sznabzn,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
A tremendous bargain in the folding…
A tremendous bargain in the folding ebike market. Prompt customer service as well.
25 February 2025
Reply from GleeRide
Hello Gerry,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Happy Customer
Great experience all the way around. Great communication along with the best price. Arrived way quicker than expected. Will order from then again.
21 January 2025
Reply from GleeRide
Hello Mikey,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
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