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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with delivery, stating that products never arrived or were severely delayed, often accompanied by unconvincing tracking updates. People also experienced problems with the company's website, which frequently became unavailable, making it impossible to track orders or contact support. Reviewers also found it difficult to get in touch with the company, as contact information was often invalid or unresponsive. Some people mentioned being asked for personal identification for customs clearance, which they found suspicious.

What people talk about most

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report that their... See more

Order

Consumers express significant dissatisfaction with their orders. Many report placing orders in May and June,... See more

Product

Customers had negative experiences with product. Many reviewers report not receiving products they ordered... See more

Website

Reviewers highlight negative aspects of the website, with many reporting that the website and tracking sites... See more

Customer communications

Users describe negative interactions with contact. Many customers report a complete lack of communication... See more

Reviews shaping this summary

Rated 1 out of 5 stars

SCAMMED.. Avoid this and save your bucks. Worst customer service and appalling experience. Always check trustpilot before being scammed by people like this. Companies like this should be Black l... See more

Rated 1 out of 5 stars

Pro level scammers! Stay away. Ordered the double portable monitors back in May. They give you a tracking number that updates regularly then stops, when you follow up on it to see where your parcel... See more

Rated 1 out of 5 stars

Dont buy nothing from this seller you will scammed. Fake delivery company will send you fake tracking number which will work until parcel arrives to local depo and after this never get chance contac... See more

Rated 1 out of 5 stars

I placed my order on the 3rd of June and never received my order...it's not the 4th of July. The courier company's site tells you everything but nothing. I don't mind ordering goods from East Asi... See more


Company details

  1. Electronics Store

Written by the company

At Glaxetics, we’re your global e-commerce hub for the latest tech gadgets and smart accessories. With over 15,000 happy customers worldwide, we handpick each item to balance cutting-edge innovation, everyday utility, and sleek design. Our team of product experts and engineers works tirelessly to source and test gear that elevates your digital lifestyle—whether you’re on the move, at home, or in the office Customer happiness is at our core. Shop with confidence under our 90-day easy refund policy and 100% satisfaction guarantee Our friendly support team is here weekdays from 9:00–18:00 GMT+1 at support@glaxetics.com to answer questions, offer advice, or handle returns without hassle. Experience tech shopping made simple, secure, and tailored to you


Contact info

1.2

Bad

TrustScore 1 out of 5

131 reviews

5-star
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1-star

Replied to 1% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Paid and nothing arrived

I ordered an extendable screen ages ago and now I cannot trace any emails with tracking codes etc on and my item has still not arrived!!! Original date was 17th June. Now I cannot locate any email I assume this was a scam???

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Same issues as many others reported, tracking for a company that doesn’t exist, delays, delays and more delays then says customer wasn’t in for delivery despite both myself and husband working from home with full view of the front door. The positive reviews on this page have been copy and pasted from their earlier reviews, just scroll back to see for yourself

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Avoid. No repose to emails. No delivery. Shipping website claims “adverse weather” with absolutely nothing like adverse weather reported anywhere in the uk. Will start a case with my card provider and visit their registered office in London when I’m passing.

30 June 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMED... Fraud

SCAMMED.. Avoid this and save your bucks.
Worst customer service and appalling experience.
Always check trustpilot before being scammed by people like this.
Companies like this should be Black listed.
Purchased on 2nd June 2025 and item is still in transit and no updates.
Tracking and website doesn't work and no one responds to your queries.

30 June 2025
Unprompted review
Rated 1 out of 5 stars

SCAM WEBSITE

SCAM WEBSITE

My duel screens are yet to come. Ordered on the 20th of May 2025 due 9th of June with the most extensive tracking history i have ever seen, from ships breaking down to knowing when the custom clearance has started till last week when it just stopped. Having relooked at the website its not even finished properly.

9 June 2025
Unprompted review
Rated 1 out of 5 stars

THIS COMPANY IS A SCAM

THIS COMPANY IS A SCAM, DO NOT WASTE YOUR MONEY, I lost $49.99 I'll never get back. Product never delivered, tracking number and website was fake! Report them!

11 June 2025
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT!!!!

SCAM ALERT!!!!
Avoid like the plague!
They give you false tracking information and never deliver.
Should have checked Trustpilot before buying... valuable lesson learnt

28 June 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. My product was not at all delivered, its been a month now. Not sure how they live by cheating others.

28 June 2025
Unprompted review
Rated 1 out of 5 stars

Ordered on 25/5/2025 still not received…

Ordered on 25/5/2025 still not received item said they tried to deliver I work from home never delivered it or attempted to also tried to email them and it gets bounced back

I believe these to be scamming people avoid at all costs

25 May 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from these people

Do not buy from these people! Do not ship but ages and then ask for copies of your ID to deliver the item! I will not be doing that and have reported this as a scam with my bank. This is a scam please be warned.

28 June 2025
Unprompted review
Rated 1 out of 5 stars

A scam please avoid.

A scam please avoid.
My item never arrived and the tracking information supplied in not legitimate. I have had to raise an a concern with my bank and consumer trading.

28 June 2025
Unprompted review
Rated 1 out of 5 stars

Complete SCAM AVOID

Complete SCAM AVOID
I ordered multi screens end of May and got a fake tracking which when it arrived at UK wanted verification which I provided
Since then no communication and my messages have been ignored
I messaged via Facebook and my posts were removed and then I was blocked!

27 June 2025
Unprompted review
Rated 1 out of 5 stars

No show item

I ordered on the 23rd May 2025 and over a month now and I have still not received it. I don’t think it will come. I would not recommend.

26 June 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company!!!

4.5 weeks so far and no delivery…
This company is a con
When I emailed them they sent a reply saying I won’t get the delivery if I don’t provide personal ID like a passport or UK driving licence 🤦🏻‍♂️ needs to be full photographic ID.

as if I’d share that info with this company to deliver a plastic product.

I’ll be reporting them to the consumer affairs 😡
Do not buy from them.
They also delete and block you on social
Media.

26 June 2025
Unprompted review
Rated 1 out of 5 stars

Avoid .... want further ID to clear customs...!!

Have been chasing as the delivery was delayed. Thought at the outset it could be a little bit of a scam as product seemed inexpensive. But chased and have now been told that my order is awaiting further ID for customs clearance and want a form of ID for clearance, either passport or front and back of Driving licence. Errrr...I don't think so. I shall be going to credit card company for a refund.

25 June 2025
Unprompted review

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