Glasswells Reviews 

We were looked after brilliantly by Peter Harrison in the bedroom furniture department. He was helpful informative and friendly. We are looking forward to getting our order in due course. As always Glasswells are brilliant and we have used them many times over the years.

Glasswells are doing everything right in my humble opinion.
The store is welcoming, the staff are incredibly helpful, the variety of products on sale is extraordinary.
We needed curtains and blinds and Emma (and the rest of the team) who helped us throughout, was knowledgeable, experienced and supported us at each decision.
Emma visited at home and measured and advised further.
An order has been made and we await delivery and fitting.
We couldn't be happier.
Well done Glasswells, there's a reason you're the best.

Emailed to say I had a problem with my sofa. A member of staff called back within the hour, appointment made for the next week for someone to visit and check. He visited at appointed time and was able to fix the problem. Customer Service called the following day to check all ok. Excellent service.

Having been let down by Laybrooks mum and dad ( both elderly) decided to go to Glasswells to look for an electric bed to help them.
Peter was so kind and helpful when mum and dad were unsure what to buy and spent alot of time speaking with them and going through all the beds available.
He was professional and knowledgeable and spent the time with them both to ensure they were both happy with their purchase
I would not hesitate to recommend Glasswells and Peter.
Thankyou

Peter Harrison was very helpful and friendly and helped us sort out just what we wanted

Having visited an alternative 'high ranking' department store in Ipswich, where the curtain department staff were awful, rude and unhelpful, I went to Glasswells. WOW. The staff were professional, helpful, very knowledgeable and pleasure to deal with. I was assisted by Charlotte Hearn who was exceptional in every way. Well done 👏 💯%. I will definitely visit again.

Visited the bedding department late this afternoon to choose a new mattress. Did think about not going today, assuming staff would be focussed on going home and timing not good. Not at all. Peter Harrison and colleague Jack gave us full attention and plenty of time. Peter listened to our differing needs from our mattress (!). He had various ideas and excellent knowledge. He offered helpful, interested service. We found what we hope will be the solution to long standing mattress issues.

Beautiful, classy bedding and just as shown. I'd be glad to purchase from this company again.

There was no pressure to buy and the service was courteous and discreet. We ended up purchasing a new suite and table and chairs all of which were top quality and good value for money. Certainly would recommend Glasswells for household purchases.

Extremely helpful and knowledgeable.

Peter was very helpful while I was deciding on which mattress to buy.
Very knowledgeable, friendly and understood exactly what I was looking for.
I rate him very highly.
I am though still waiting for the mattress I ordered

On a recent visit to Glasswells to choose a bed and mattress I had the pleasure of being looked after by Peter, the customer service provided was excellent. Peter was really helpful and knowledgeable and helped us pick the bed and answered all our questions when it came to choosing the right mattress for us. The whole experience was excellent, we were so grateful for all his help. Great job!

The friendly assistant was helpful and well informed without being pushy. We felt under no pressure to buy, but were given expert knowledge that helped us decide what to purchase.

Having looked at nationwide chains for beds and mattresses we decided to go and check out Glasswells in Bury St Edmunds. Glad we did as the showroom was well stocked with a wide range to choose from at surprisingly competitive prices. Our sales assistant Peter was very knowledgeable and helpful.

Peter was very knowledgeable in his field. He took time to explain in great detail, enabling us to make the right decisions, choosing what we felt we wanted. We very much valued his knowledge and experience. Highly recommend Peter- we will be back.

Great food & customer service here. Our bacon baps Saturday morning were beautiful filled with bacon and mushrooms. Service from Kayley & Rachel was great constant smile whilst running around a busy restaurant.

Look forward to going back here soon.

Service above and beyond from Emily. Attention to detail, sound advice, very kind approach and on top of all that she offered to drop curtains off on her way home for which we were very grateful. Thank you Emily.

I visited the Ipswich store resturant today the girls were lovely, highly recomemd the mushroom soup and the pudding of the day was vanilla & chocolate sponge with chocolate sauce, well done ladies

I was absolutely delighted with the service at Glasswells, from the sales assistant to the staff on accounts. My order has arrived very promptly and delivery easy to organise. Will definitely use Glaswells again.

This is the 3rd time I have had to complain about 2 bathroom floors that were laid incorrectly, with plastic causing a hole and now a bent nail which would eventually caused another hole. Sealant not used correctly and tape and underfloor board not used but still charging me! I have spoke to Flooring manager who probably knows me very well now! I have been refunded for items not used, but this is now the third time I’ve complained and now the whole bathroom floor needs replacing. Not satisfied with the service I received other than the guys who came round today to help rectify some issues. Not offered any compensation considering the hassle we have had to endure. Not great customer service especially from someone I have used for years. Thank you for your feedback, but let’s be honest none of the issues I had should never have happened if the floors had been done correctly and professionally in the first place.