COULD NOT PRODUCE THEIR OWN PROMISE AND DRAWING
We gave the measurements of an existing aperture, and a drawing was submitted by Glass At Work, fitting our requirements 100%. Once the deposit was paid, there was no interest from Glass At Work to visit the site until the walls/floors were completed. Once Glass At Work finally came to site it became apparent that a frame work/or similar was required within the wall areas as a fundamental part of the install, so ..... 'now' they decided it was necessary to dig into the recently finished wall areas to investigate, leaving us with the mess, all of which was avoidable with an earlier visit and prior communication of their requirements on this particular job. On top of this they NOW COULD NOT PRODUCE what they had promised in THEIR OWN DRAWINGS , both in size and visuals. Following a long email from them with a 'don't blame us once we have finished it and it doesn't look right' negative connotation, we decided against going ahead, which, had been carefully invited to do so within their email. I asked if we will get the deposit returned and the answer was; No! .... Along with an exhaustingly long email suspiciously looking like a cunningly planned out generic email to those daring to ask for money back.
I see from the other reviews that most are happy and that's great. I note most are offices so maybe not so design conscious. Ours a was residential project that Glass At Work advised they could do, however, they failed to be able to produce what they had offered on their own drawings, then kept our money for (their words) their 'time and efforts' to send out generic presentation documents.
Its a shame we did not get any further on our small project as we have many properties both residential and commercial to complete, but Glass At Work are not the only fish in the great big sea of suppliers in this field. We will take our business elsewhere.
14 August 2025
Unprompted review