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GJW Direct  Reviews 2,246

•
TrustScore 4.5 out of 5

4.6

Insurance Company
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive and reasonable pricing, often noting the absence of hidden extras. Many people appreciate the straightforward and easy-to-understand renewal process, with some highlighting the efficiency and speed of the online service. The service itself is frequently described as professional, friendly, and excellent, with consumers valuing the clear communication and helpfulness of the staff. However, some customers also noted issues with the website and user experience. A few people found the website confusing, difficult to navigate, or experienced problems with logging in and accessing personal details. There were also occasional mentions of increased premiums or inflexibility regarding surveys.

What people talk about most

Price

Consumers generally find the pricing to be positive, with many reviewers highlighting competitive and... See more

Service

People report positive experiences with service. Customers consistently praise the brilliant, easy, and... See more

User experience

Reviewers highlight positive aspects of user experience, praising the simple, clear, and intuitive user... See more

Website

Users describe ambiguous interactions with the website. While some customers found the site easy to use,... See more

Subscription

Customers consistently note positive experiences with subscription renewals. Many reviewers found the renewal... See more

Based on these reviews

Rated 5 out of 5 stars

Having been told I cannot insure my boat from a company I have used for the past 7 years, I sought a solution and found GJW DIRECT, and boom...I am insured and it was so simple to do. True hassle free... See more

Rated 5 out of 5 stars

Was very impressed by customer services. Sarah followed up my query and phoned back several times until the problem was solved and when calling in other members of the team were able to update me on p... See more

Company replied

Rated 5 out of 5 stars

Just renewed my policy for the commencement of year 4. It did rise a fair bit but I became a constant cruiser so only to be expected. I paid in full this year due to monthly now having additional cha... See more

Company replied

Rated 5 out of 5 stars

I am an existing customer, several years ago. good service and sensible questions. easy to talk to staff (Debbie). satisfied customer, which is why i'm back.

Company replied

Company details

  1. Insurance Company
  2. Insurance Agency

About GJW Direct

Written by the company

GJW Direct has specialised in insuring vessels for over 195 years, since 1826, when we traded as Groves, John and Westrup.

We insure a variety of boats including yachts, sailing boats, motor cruisers, narrowboats, barges, houseboats, speedboats, RIBs, dinghies, personal watercraft and paddleboards. With so much experience and expertise behind you, you're free to enjoy your boating.

Whilst each of our policies is different, as standard we provide our customers with:

  • 24-hour staffed emergency claims helpline
  • Protected no-claims bonus
  • Exclusive Discounts within your MyBoat portal

Get a quote online.

Start your UK boat insurance quote online, today

Written by the company

GJW Direct offers cover for multiple vessel types
Helping you prepare for your outing on the water, so you can spend more of your time doing what you love.

Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 17% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Used illegal drip pricing, if paying monthly.

I pay my policy monthly. The website announced the policy price, but failed to advise that paying monthly would cost extra, which was NOT included in the price quoted until the very end of the process. I believe that this is a form of illegal drip-pricing, for which the BSM has recently paid a large fine! The website was incredibly clunky and painful to use, constantly forcing you to re-enter Username, Password and Verification codes.

16 April 2026
Rated 5 out of 5 stars

Returning Customer

I have been a returning customer of GJW Direct for a couple of years now and have had always found that they offer a competitive priced marine insurance quote. Their website is easy to navigate and fairly intuitive. The policy documents on line are not cumbersome to read or understand and because of this you can confidently make a decision when choosing the insurance cover.

13 April 2026

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