G Johns & Sons LtdReviews 

3,792
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items are exactly as described and often exceed expectations in craftsmanship and finish. Many people highlight the fast and well-packaged delivery, with orders frequently arriving earlier than expected or within the promised timeframe. The service is frequently described as great, with helpful and patient staff providing excellent product knowledge and clear communication regarding delivery progress. However, some people mentioned occasional delays in delivery or that satin chrome finishes varied slightly, not matching completely.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as excellent, great,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and prompt delivery... See more

Quality

Clients share positive opinions on quality, consistently praising the products as substantial, well-made, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, fantastic, and... See more

Order

Customers had positive experiences with order, consistently finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I sent a request for advice on which Internal Flap Letter Tidy product would be the right one for my door. I received a very helpful reply in less than 30 minutes and I bought and fitted the flap... See more

Rated 5 out of 5 stars

Not only were the photographic depictions of the fittings first class ( it is easy to assume quality on just a photo) the items are 1st Class. I myself cast alloys, so i know a little about the proced... See more

Rated 5 out of 5 stars

Delivery was quick and well packaged, everything included that I ordered. I have managed to install the new brass letter plate and it looks brilliant. Looking forward to the new knocker and draught... See more

Rated 5 out of 5 stars

From the moment I unboxed this brass letterplate, I was impressed. The weight and feel of the solid brass are immediately apparent—this isn't some flimsy, coated metal. The craftsmanship is superb, wi... See more


Company details

  1. Hardware Store
  2. Door Shop

Written by the company

We have a huge range of products for doors, windows and more - handles, fittings, door furniture, hinges, closers, draught fittings, sliding doors.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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1-star

Asks customers to review

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4.9

All reviews

(3,792)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Been messed about over door knobs.

Was told item was out of stock when ordered several weeks ago but would be available early May.
Opted to wait as it seemed just what I wanted.
Now been informed that it is still unavailable and there is no clue if and when it will be in stock.
Have requested a refund. Why do companies take orders for products they do not have?
Sales staff have been helpful...not their fault; company policies need changing.

27 March 2025
G Johns & Sons Ltd logo

Reply from G Johns & Sons Ltd

Hi David
Thank you for your review and apologies once again we were able to complete your order.

The team have cancelled your order and have issued a full refund back to your card.

I hope this helps.

Kind regards
Jeremy Barltrop
G Johns & Sons Ltd

Rated 5 out of 5 stars

We purchased the sliding door runner

We purchased the runner, and as an afterthought purchased 5 ( as an afterthought extra wall brackets)
Non came with running rail.
The product is well engineered and simple design enabled 2 60+ ladies to hang it all.

3 March 2025
Rated 1 out of 5 stars

Purchased cupboard door restrictors…

Purchased cupboard door restrictors left and right hand. No drawing of the position where to fix them . Made milion holes none of them worked. Have to ask for the refund

2 February 2025
Unprompted review
G Johns & Sons Ltd logo

Reply from G Johns & Sons Ltd

Hi Vaidas
Sorry to hear you're unhappy with the cupboard door restrictors. The manufacturer of this item doesn't produce any fixing instructions I'm afraid. The position of the restrictor needs to be installed varies wildly depending on how thick the doors are and the angle of opening required.

I will send you a quick email with a Freepost returns label which will allow you to return the items for a full refund.

I hope this helps.
Kind regards
Jeremy Barltrop
G Johns & Sons

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