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GiveSendGo Reviews 622

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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, most reviewers were unhappy with their experience overall. Many people expressed significant concerns regarding the company's ethics, citing instances where they felt the company's decisions were not always aligned with customer interests or ethical standards. Customers also reported issues with the website's functionality and encountered problems with payment processing, including difficulties in accessing or receiving their funds and general problems with payouts. Conversely, some people were satisfied with the customer service, describing interactions as quick, kind, and genuinely caring. These reviewers appreciated the helpfulness and professionalism of the staff, noting that representatives were prompt in their responses and effective in resolving issues.

What people talk about most

Website

People report negative experiences with the website, with many reviewers calling it the "worst platform."... See more

Staff

Reviewers highlight ambiguous aspects of staff. Some customers express extreme dissatisfaction, citing... See more

Payment

Consumers express significant dissatisfaction with the payment process, frequently reporting issues with... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers report positive experiences,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

In comparison to another fundraiser site I used, this one left me confused when it comes to receiving the donated funds. They use the word "available" to describe receiving your funds. There's no di... See more

Rated 2 out of 5 stars

They have held my payout, despite being told that it is extremely time sensitive. I have answered all of their questions, uploaded ID and even proven what is in my campaign is legitimate. It has been... See more

Rated 1 out of 5 stars

This is clearly a company that values profit over what is good or moral. This is not a surprise to anyone. It is, however, a so-called "Christian" non-profit that "gives" to charities of their choice.... See more

Rated 1 out of 5 stars

Some time ago, I reported a fraudulent petition for someone who got a court case suspended and no longer needed the money they were asking. Givesendgo answered that they would investigate the case. H... See more

Company details

Written by the company

Fundraising for All! The Leader In Online Fundraising. GiveSendGo is an online crowdfunding platform that enables individuals and organizations to raise funds for various life events and causes– including creative projects, medical expenses, missions, disaster relief, celebrations, and emergent needs. GiveSendGo places a strong emphasis on innovation, and offers a distinct crowdfunding experience that creates a diverse global community of help & hope. "Sharing the hope of Jesus through crowdfunding" – GiveSendGo's faith-based founding elevates prayer and support for all users.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

622 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

They call themselves a Christian…

They call themselves a Christian business yet they support a murderer. GREED is all they care about, Don't be fooled by their BS. They also have an F rating with the BBB so there's that. Beware of this scam company!!

8 April 2025
Unprompted review
Rated 5 out of 5 stars

I ran into a glitch (in my perception)…

I ran into a glitch (in my perception) and became stuck. Dropped an email to the company and within just a couple of minutes, Summer got back to me, already having solved the issue. Very unusual to see this kind of customer service. You get a big "atta-girl"! Thank you!

4 April 2025
Unprompted review
Rated 5 out of 5 stars

True 5/5

True 5/5. Prompt and friendly service. Could not be happier! God bless this organization.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Care

I was SO impressed by the remarkable service from GiveSendGo's Customer Service : Fast and accurate responses, and a real caring came through. I am most thankful and appreciative of Michael's professionalism.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful customer service

My bank told me that they’d stopped my donation from going through and to try again but I’d seen an acknowledgement on the charity’s website so I didn’t know what to do. However, it was really easy to send an email to GiveSendGo and Summer responded almost straight away, checked it all out for me and confirmed really quickly that my donation had all gone through.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

I appreciate this company for their prompt and quick responses to all my questions, guiding me step by step to appreciate the company for their superb emotions and intelligence is superb.

I appreciate this company for their prompt and quick responses to all my questions, guiding me step by step to fill all my forms till the complete stage. Their emotional intelligence is superb, giving me hope from the Bible as they respond very respectfully to all my inquiries.

Thank you for being gracious with your time and resources.

30 March 2025
Unprompted review
Rated 5 out of 5 stars

1st experience with GiveSendGo

While going through a difficult time, the last thing you want to deal with is more difficulty. That being said, the representatives at GiveSendGo were there to answer questions and support our family every step of the way. They offer a personal experience and their customer service is top-notch.

25 March 2025
Unprompted review

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