Girl In Mind Reviews 

1,407
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 231 reviews, reviewers had a great experience with this company. Customers frequently mention that the dresses are of amazing quality, featuring gorgeous materials, beautiful designs, and comfortable, true-to-size fits that perfectly suit special events. People also deeply appreciate the prompt shipping times and the exceptionally helpful assistance provided whenever they need professional support with sizing or orders. However, some customers also noted frustrating issues with delayed orders, missing parcels, or tracking updates that never seemed to move forward. A few other people also felt that getting a reliable response from customer support when chasing missing packages or requesting refunds was occasionally quite difficult.

What people talk about most

Product

Consumers find product to be positive, highlighting gorgeous dresses with true-to-size fits and beautiful... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support representatives are... See more

Quality

Users describe satisfaction with product quality, highlighting gorgeous designs, flattering fits, and lovely... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a distinct division in... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast shipping times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dress shape & fit, looks great on. I'm on a weight loss journey & decided to hold off until I land on my target weight (currentl between sizes). The drew, green, puff sleeve dress looked fab on, lik... See more

Rated 5 out of 5 stars

I really like Girl in Mind - lovely good quality clothing. I purchased 2 jumpsuits as I needed them urgently but had forgotten to select the correct option. The Sales team kindly arranged express de... See more

Rated 5 out of 5 stars

Fantastic customer service and absolutely beautiful dresses. Delivery was fast (parcel arrived next day). I needed assistance with customer services for something and they replied straight away a... See more

Rated 5 out of 5 stars

Really good quality dresses. Bought 4 dresses to try and only needed one so returned the other 3 (they were all gorgeous though!). Customer services supported me when the online return portal wasn’t w... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Clothing Store

Information provided by various external sources

Online womenswear luxury fashion brand


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(1,407)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

I placed an order for the Betty dress but has it all went through I'd ordered the wrong colour! I immediately sent an email asking them to change it before sending it out and they replied the next day, had managed to get to the order before it was dispatched and changed it!
Super fast delivery too.
Fantastic customer service!

4 August 2026
Unprompted review
Rated 1 out of 5 stars

fraudulent

I ordered a dress for next day delivery. Girl in mind didn’t give it to DPD at all however are adamant it should’ve been delivered by DPD in time (tracking shows as not received). No answer to any emails etc, have had to do a chargeback through my bank.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful clothes

Beautiful clothes, great quality, price & design. Speedy delivery & great customer service. Would thoroughly recommend .

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful dresses!

I was looking for nice dresses for a wedding and trip to Spain when I came across Girl in Mind, and I'm so glad I did! All my dresses are lovely, made with great material and are so flattering! I'm usually a size 14-16 UK. Followed their size recommendations and it was spot on! Customer service is also amazing, replies fast and was very efficient. Surely will come back for more!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Great quality clothing

Great quality clothing, delivery was quick. Unfortunately the dress didn’t fit right on this occasion. when I emailed with a query a member of the team responded swiftly with an answer to my question .

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service! ⭐️⭐️⭐️⭐️⭐️

I found the perfect Girl In Mind dress for a wedding, but after recently losing weight, I wasn’t sure which size to order. Despite using the size guide, I was still between sizes, so I ordered two sizes in two different colours because I couldn’t choose!

Unfortunately, neither fitted and, with it being Wednesday and the wedding on Saturday, I was starting to panic! 😳

I contacted customer service to explain my dilemma, and they were absolutely amazing. They cancelled my order and placed a new one for me with next-day delivery — completely free of charge!

It arrived Friday, fitted perfectly, and I received so many lovely compliments on my dress.

Thank you, Girl In Mind, for going above and beyond and turning a potential disaster into a stress-free experience. Fantastic products and exceptional customer service, I couldn’t recommend you highly enough!

27 July 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, going over and above to help me. I would highly recommend. The dress I ordered was beautiful and really high quality material. Great clothes and company!

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company! Order never arrived, have tried to contact numerous times and they don't even acknowledge emails let alone reply or try to resolve. Have even tried their emails from the website which are even real! Avoid at all costs, the worst company I've ever had the misfortune to order from!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly impressed ❤️

Incredibly impressed with not only the quality of the clothing but the customer service! I unfortunately got something wrong in my order and needed it for the next day, it was updated over night and they even emailed me to let me know not to worry! Amazing service ❤️

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Love Girl in Mind dresses

Love Girl in Mind dresses. They are my go to for any occasion. Super quick delivery and prompt customer service. I couldn't recommend them enough. I'm a customer from Ireland and they're dresses sell out in every boutique and shop they're in, in Ireland which just shows how popular and stylish they are.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam opportunists

Pretty sure they’re a “opportunity to scam” company. No movement on tracking. Managed to get money back via my bank. And if you look at reviews it’s happened many times to other people. There is also a sister site called little madam. Beware

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful dresses

Beautiful dresses, too many to choose from but settled on two that I really loved (although could’ve kept all of them!). Fit true to size. Customer service outstanding and refund on returned items happened really quickly. I would highly recommend this company if you’re looking for something nice to wear and especially a special occasion outfit.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Great dress shape & fit, good customer service

Dress shape & fit, looks great on. I'm on a weight loss journey & decided to hold off until I land on my target weight (currentl between sizes). The drew, green, puff sleeve dress looked fab on, like a character out of mad men! The puff sleeves added definition to my narow shoulders, the cut enhanced my curves and the colour was just gorgeous. For context, i'm 5ft 2", 30HH-J chest, smaller waist, 40" hips.

I had a slight issue generating a return qr code but the customer service team at GIM responded quickly and helpfully generated a code for me. I'd definitely order from them again. A great brand for curv girls.....at last!

8 July 2026
Unprompted review

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