Gini London Reviews 56

The customer service was excellent even though I used their "chat" service I was still communicating with a real person as opposed to automated answers. The person who I dealt with was Rae who was extremely helpful and a credit to the company. I would have given a five star review but unfortunately one of the items I received had a slight fault on it but in all fairness I received a refund without any problems thanks in part to Rae

Excellent purchases and service

I love the item I ordered excellent quality and fast delivery,I would order from them again

I still havent received a refund despite sending proof I had returned item with tracking reference saying its been received, im left paying for an item ive returned, as a result would not order from gini london again.

I bought a blush striped blouse, very pretty Lovely quality.

I am still waiting on my refund for order number 91559. Nearly 3 weeks for a refund is unacceptable.

Excellent customer service. My item was lost in the post but a replacement top was issued to me within 24 hours. The top I bought fitted well and is cute on. I would use this company again.

Ordered two cardigans 12 Dec 2025, returned via Royal Mail tracked a few days later. Didn't get a refund by Feb, and left a review on the 3rd. I was contact by email and then quickly refund by 5 Feb. Thank you to Rae for reaching out and resolving the issue smoothly.

Im so impressed with this company. A lovely little find. I ordered multiple sizes and was struggling to return via royal mail. I emailed Gini and the response was immediate. It was also dealt with in the email. The item I kept was lovely and true to the description. It's been a pleasure to deal with them

I had an issue with a refund that was part of a Dorothy Perkins order. After getting nowhere with DP customer service I emailed the issue straight away to Gini London and the issue was resolved in less than half an hour! Excellent service.

Excellent customer service. After receiving the incorrect item and receiving less than useful help from the third party company I ordered the Gini item from originally I reached out to Gini themselves. They have been great. They have undertaken to send me the correct item themselves despite it not being their error. Update: the jumper I ordered arrived and it is stunning. Beautiful quality. Thank you to Gini!

firstly, I had an issue with the tracking info and i got annoyed, however i reported this and the team at Gini London resolved this super quick, have been super friendly and professional from start to finish and the top i bought is absolutely stunning, 10/10 stars! thanks for the help and the beautiful product

Returned items but company never refunded and said never received!
Seems common theme according to other reviews!
Scam!

I had a great customer service experience. An item I'd ordered had not arrived due to loss in transit. Responded very quickly to my email and sent a replacement the same day. Item had been an impulse purchase from a sale, and I'd not had particularly high expectations, but the coat was beautiful and much better quality than the price suggested. Was very happy with my experience

Fabulous jacket, fabulous co, helpful and speedy service! Highly recommend

Lovely clothes with lots of styles to suit all. Clothing is well made and good quality. I will definitely be purchasing more things! Customer service is spot on, Rae from customer services was super helpful, responsive and was able to resolve my query with no problems at all. Nothing seemed too much for her! I highly recommend Gini clothing.

Excellent customer service, sorted out my return quickly. Really friendly team too

Still have not had my refund. I even uploaded proof of posting to them that showed they received the items on 28th August.

Absolutely excellent service for resolving an issue with a return.

Had a query , got a reply and help within minutes
Will definitely shop here again knowing I am going to be looked after if I need help with anything