Gilt Reviews 687

Purchased a perfume and glasses. Only received perfume, glasses never came. Got in contact with a live agent „Christal”. Via message. She wasn’t helpful and very dismissive. Supposedly my order got ca... See more

Company sold me a a that started to show wear tear after 3 uses. Paid over a 1000 dollars, company would not refund me based on item being fraudulent. PLEASE DO NOT PURCHASE FROM THIS COMPANY, THEY AR... See more

I ordered a pair of Christian Louboutin Jane 55 Leather Mule sandals size: 37.5|Color: black and when I opened the interior box I noticed the outer soles had been severely scuffed...so badly that one... See more

I bought a bracelet from here for $50. It stated that it was worth quite a bit. However, it turned out to be piece of metal with diamonds that weren't worth much. I tried generating a return, but the... See more

Im surprised at all the negative reviews. I have not had a bad experience at all. I've purchased from Gilt several times 5 to 10 roughly. I bought a Noize coats and needed a different size. No problem... See more

They sell fake items. Their international business is rubbish. At first, they make you believe that you can easily return the items if you are not satisfied, but they don't give you the opportunity to... See more

Terrible customer service that ignores inquiries and refuses to resolve delivery issues. I ordered a set of dishes through the Gilt website, which they shipped via FedEx. The package I paid for has... See more

I'm really surprised how bad reviews this website is getting. I have ordered already twice with them and I have nothing but praises. Products were in excellent conditions, delivery was quicker than... See more

I honestly never expected such a horrible experience from a company like Gilt. I ordered clothes and shoes — the box arrived sealed, but some of the items were missing. I contacted customer serv... See more

Seems Gilt is selling more items not listed as used but they are returns and some used from my experience. I return them immediately due to the deception in the listing not disclosing the item is not... See more

Had to call Customer Service about a recent return. The process was very easy and seamless to get connected to the right department. Crystal was the rep who assisted me and was fabulous. Candidly, I'm... See more

DO NOT PURCHASE PREDIRE LED MASK FROM GILT OR ANY SELLER. My poor husband heard me try to do the right thing and trusted Gilt to purchase an LED face mask. Its horrible the real reviews suck and no... See more

I ordered a pair of earrings, a ring and a necklace. I am extremely disappointed in the quality of what I received. 2 of 3 items are trash and do not look like the pictures! Now I am burdened... See more

I bought a bottle of Roberto Cavalli signature perfume from Gilt. I've been wearing this scent for a very long time, but this is the first time buying from Gilt. When i finally received it 2 weeks lat... See more

I ordered a storage bench from Gilt and was terrified when I came across the trust pilot rating. I was totally convinced I was going to be scammed but was pleasantly surprised when the item arrived on... See more

I placed an order and they sent me the wrong item, different from what I ordered. After back and forth with support, they started the return process and provided a shipping label. THEN THEY DEDUCTED $... See more

One of the worse customer services I ever had to deal with… unbelievable poor quality. Sent second time wrong item and plus very dirty and old… Please be aware and if you can stay away from shopping t... See more

If you are an international customer BUYER BEWARE! I have been a long time customer of Gilt and I live in Canada. It used to be very easy to make a return but this website and their customer service... See more

I wish I never ordered from Gilt.com. Absolutely the worst experience when it comes to product delivery. Gilt charges quite a lot of shipping - $12 flat within the US. It ships by the US Postal Se... See more

Poor quality products. Incompetent, disrespectful, and abelist representatives. Gilt is the the worst company I have dealt with. That may sound hyperbolic, but it is true. My customer service experien... See more

I also agree with the poor ratings. The refund process is the worst. In my case, the watch was stolen from the box before I received it, and it took more than two weeks to get my money back. I sent nu... See more

I would rate it 0, as this business has zero customer support. I got a egift from them and used half, and when I tried to redeem the other half, it said expired. I contracted gilt many times as I have... See more

Their shipping policies are absolute trash. It takes around 10 days to receive your order, but if they deliver it incorrectly, they make you wait an additional 5 business days or 7 regular days to l... See more

I got an item that was completely different than the item shown and could not reach a human being in their customer service dept. They gave me the run around for a time and I finally figured out tha... See more

Avoid Stay away and don’t even think waisting your time or money. Ordered 1.5K ring. ( on sale from 3.9K) Received green stones instead of ruby and a diamond missing. Any quality control??? Got a... See more

Very inefficient and rude customer service I ordered a dress in two sizes in April they both did not fit because of poor quality. So I returned them with the label they sent me.it was usps. I dropped... See more

Gilt is shady and likes to withhold shipping costs even when they send you the wrong item. I ordered Birkenstocks, and was sent "soft footbed" Birkenstocks even though the listing did not advertise th... See more

I purchased a pair of Louboutins from GILT for $606.68. They did not fit, so I returned them unused. My order was cancelled, yet my refund was never issued. This is unacceptabl

My order came in 2 shipments. One arrived without a problem. The other was tracked as delivered but never arrived. Customer service refused to refund or reship. Never again!

I ordered at the beginning of April and by the end of April I was reaching out to customer service for help and they assured me the order was on the way and gave me tracking info. After a few more day... See more

I was looking for a specific jacket as a gift for my wife. I found the jacket but it said online that it was sold out, but could be found at two other stores. I clicked on the site and was sent to "... See more

I bought a Saint Laurent Lulu bag puffer in a beautiful blue but when I went to sell it, it was sent back to me because it's fake and I paid $2700 for that bag. I would not recommend this company to b... See more

I will no longer shop at Gilt, primarily due to the rudeness of the customer service representative, who practically yelled at me when I asked for clarification about why my account had been overcharg... See more

I purchased two stainless steel night tables for a guest room. When I actually had guests two months later a glass of water destroyed the finish. It started peeling up. It had no disclaimer on the ite... See more

I ordered fragile dish sets that came wrapped beautifully. Thank you!

Terrible return service. Don’t buy from them. Items come damaged. They charged my credit for a new item and sent it. And then gave me a credit on my gilt account. In effect this was a way of just stea... See more

One of the worst companies to order clothing from. Avoid at all cost. Even though the customer service rep was helpful to me it was out of her hands because the company return policy is scammy and wil... See more

I ordered a Jonathan Adler Como vase which is acrylic. The top of the vase had a chunk taken out of it and looked as though it had been glued back in. A very noticeable crack and under a lamp you coul... See more

I am having trouble getting refunded for my returns and am getting no costumer service. Unfortunately I will stop using this site and can not recommend it.

Worst client service Ever. No response for an order i wanted to cancel 5 minutes after i paíd. Never buying again

I’m so disappointed by products sold on gilt. I bought what supposedly is a designer mascara that was $90 retail price. When it arrived and I tried to use it, was empty Nothing in that mascara bo... See more

The worst customer service experience I’ve ever had. While the site generally offers a good selection of products, handling of orders is as careless as it gets and customer support team is generally... See more

I just got a supposed linen blend scarf selling originally for $75. Now selling for 19.99. B S. This is a rag that is, and will continue, to fray right off the edges. There’s no seam to hold it t... See more

I am in the process of returning a copy of a dress that I ordered. The dress showed on line is 100% different from what I have received. I feel drained, really!!! No more Gilt.com for me when it com... See more

Everything went wrong from the products not reflecting as shown. To refund not being generated, deception, deception, deception. Wrong sizes, measurements, customer service experien... See more

I recently had a few bad experiences with Gilt, two times with receiving worn out clothings with heavy body order , one time with lotion that had uneven consistency , i immediately disconnected with t... See more

I bought 2 bags. A mini Valentino bag and a small Gucci bag. Both turned out to be fake. This website needs to be shut down.

I made this order, and I never received it, I have made two calls to customer service and neither of the two people wanted to help me, the last Eva sent me to the police to make a police report when t... See more

The return policy is inconsistent. You have to check each item's status. This allows a loophole in which low quality or damaged products can be sold at high prices and not returned. This was my... See more

I’m not sure why there are so many negative reviews on here, because I have been purchasing from Gilt for about 5 to 6 years and have not once ever had a problem. I’ve even been able to return somethi... See more

I have been shopping on this website for years. I see some people have negative reviews but I’ve never had any problems with this website they have actually gone out of their way to help me. There are... See more