Gigsberg UK Reviews 656

Awful and completely scam

I ordered Andrea Bocelli tickets. Since the purchase was made with someone else’s card, they asked me for additional information, which I provided.

They then cancelled my order. Now when I contact them to request a refund, they don’t reply and seem to have blocked me. It feels like they’re just looking for excuses not to return the money.

I paid using Apple Pay (a tokenized payment), but they claim the card “doesn’t exist,” which sounds like a made-up excuse.

Be careful and don’t waste your money. Even if you’ve had a good experience with them before, this time they seem to be acting dishonestly .

Bought 2 tickets for AC Milan vs Lazio, tickets were labelled with our names and everything. However once we scanned them at the gate they were ‘access denied’. We spoke to staff at the stadium, they had a look into their system and those seats were under completely different names. Please DO NOT fall for their “All tickets are guaranteed and secure.”

Absolutely terrible service — avoid at all costs

I bought two tickets for the Sting concert in London through Gigsberg months in advance as a gift — spending nearly €800 in total.

The tickets were only delivered a few hours before the event, leaving zero time or flexibility to make alternative plans or transfer them to someone else. I had to travel internationally and could no longer attend — but there was no option to gift or resell the tickets, and Gigsberg refused to help.

The customer support was completely useless. All I received were copy-paste responses blaming the “primary ticket distributor” for the delay. No solutions, no understanding, no refund.

The tickets ended up being completely wasted. I lost €800 and got nothing in return.

This company is unreliable, unhelpful, and absolutely not worth the risk. Avoid Gigsberg — you’re better off buying directly from official sellers or not going at all.

Not sure how Gigsberg are selling tickets for a show when they aren’t released until tomorrow (Friday 10th)
Note this isn’t a mega popular artist where they release beforehand for certain fans

Simply awful. Purchased tickets to BBC Proms, seats changed twice, had to request by email as download did not work and they were duplicate when arrived. Still waiting for refund

I've never had Soo much trouble with a ticket selling buying company

I bought Billie Eilish tickets in December 2024 and then sold them on Gigsberg in July 2025 a few days before the concert. It took ages to be paid but this was not the fault of Gigsberg although their paperwork (payment form with bank details) is confusing

I bought premium tickets, the purchase was confirmed but then apparently they were not available 5 days later so were offered other basic tickets at a reduced price, so clearly the tickets were not available. The event was cancelled so according to Gigsberg’s own website information that should’ve triggered an automatic full refund policy, no surprise that it didn’t so a week later I sent a formal email asking for my refund and submitted all the information that was asked for. It has now been 28 working days since the event was cancelled and Gigsberg states that refunds can take up to 21 working days, all I receive as responses is the line ‘Please give us some time and thank you for understanding’, I have given the time and are NOT understanding, just pay what you owe back in the time that you said you would! You can take the money instantly.

HAHAHA come on Gigsberg your reply is utterly pathetic. Your company charge are WHOPPING 33% ON TOP of what the sellers select making sales impossible. I listed mine at £115 and yet was £154 on your platform?? Your profit from this was more than mine and I owned the ticket. STOP TRYING TO DECEIVE PPL WITH LAME REPLIES

This is from a seller point view
Platform 5 out of 5
Customer services 5 out 5
Payments 5 out of 5

Gigsberg fees a massive ZERO OUT OF 5 and the SOLE reason your sales are miles behind viagogo. THIS IS WHAT YOU ADD on top of the sellers price so your response is deliberately MISLEADING. As I said at £115 price suddenly becomes £154 and almost impossible to sell. Absolutely NOTHING to do with supply amd demand because you ADD UR FEES TO 100% of every ticket on your platform-why should you make more profit than the actual sellers???

How can you add 33% onto a SELLERS TICKET? This is just out and out greed and the reason so many uk sellers seldom even list on your platform anymore. Why should you actually make MORE than a seller?? If you SLASHED your fees to 15-18% I'm sure your profits would exceed the current levels and actually help you grow to compete with viagogo

i used gigsberg to buy tickets for the billie eilish tour and they were so helpful! i was worried when my tickets didn’t come through until a few days before but they were so helpful and constantly checked with me to ensure everything worked for me ok. would definitely recommend and loved how attentive the staff were to making sure you got your ticket and checking that it was working for you.

Was delighted when my partner said she'd bought me tickets for the upcoming Gary Numan tour for my birthday. Unfortunately that delight was short lived when she forwarded me the email.
My partner has never purchased tickets for gigs before, so when I looked at what she'd paid (over double) for a gig that isn't even sold out through official outlets,all this because she googled Gary Numan tickets and the sponsored ad was pushed to the top, above official outlets. Official outlets £90 she paid over £200 after fees. Bet the tout is laughing his socks off knowing it's not even sold out.
Just another website going under the pretence that it's there to help fans, where in truth is a touting site, tickets appearing on there minutes after going on sale at ludicrous prices and charges.
Touting has never been so rife, now anyone can do it from the comfort of their own armchair.
The sooner it's outlawed the better.

I purchased Oasis tickets on the 4th July for their Manchester show tonight (12/7/25). Gates open at 3pm it’s 1.15pm and I’ve still not received the tickets! Whilst their communication has been on point and I’ve been reassured they are chasing this up for me, I’m worried we won’t get our tickets.

THIS IS FAKE - no recepit and once you pay, magically the page come put with an ERROR.

Can’t believe I thougt this was serious… DO NOT TRUST

I bought 3 tickets for Bruce Springsteen in Marseille, for May 31st. The tickets were not canceled and were not accepted at the event. I waited over an hour at the box office to get clarification, and they showed in the system that the tickets had been canceled — meaning the tickets were sold two or three times. Shameful. Do not trust this seller. There was no notification whatsoever, and I had traveled from outside to Marseille for this concert. Unacceptable, unreliable, and the support at the time offered no solution at all

Be carefull with them, I understand reasonble higher price for the tickets, however for Imagine Dragons in Prague, I paid 3 times a price! What a pain... Please be careful with them

What is unacceptable is a reseller for a venue that issue tickets immediately after purchase with qr codes not issuing a ticket. We are travelling a few hours to a venue and even on the day of concert they ask for name of person collecting, passport details etc. telling me now to collect at box office. Wow, how to make your whole experience stressful as waiting until arrival to find out the good or bad news. I don’t accept these tickets could not be issued prior to the concert or arrival. Also these instruction have not been given yet but only via what’s app chat I have been told this.

I highly recommend gigsberg. I received the ticket the day before the concert. Very good communication and instructions for collecting the ticket, email and whatsapp. I highly recommend.

Tickets were good, the concert great

Fantastic service. We were kept informed when our tickets were going to be sent to us. We received them a week before the concert. Downloaded easily and scanned without any issues at the venue. I recommend.

Awful. I paid £281 for two tickets TO 21 pilots 11 may 2025 which should have been 70 or thereabouts.
I bought 2 unaware that my daughter had also bought 2.
Within 3 hours of purchase I let gigsberg know we had made a mistake buying 2 lots.
Why could they not have released the hugely overpriced tickets for me to resell instead of holding them until this week.
Now I can't sell them and am 281 out of pocket .
Customer service watsapped me with attitude when I have asked for tickets to resell since early December.
My hands were tied as they refused to release tickets so I could not resell on my own terms .
Tickets are now unusellable and useless . Absolutely con
AVOID AT ALL COSTS