Gigil Reviews 

As a new mum of twins i needed a bag big enough for everything that comes with twins. Not only is this bag very pretty it is also amazing and exactly what i needed.

I will be recommending this bag to everyone.

Beautiful bag but even better customer service. I had an issue and it was sorted really promptly

Zip on bag broken after just 6 months of using and side pocket stitching started coming apart and then come off. Would not recommend at all, customer service was crap as bag purchased 9 months before when I was pregnant. Such a shame when it’s not a cheap bag.

Just what we where looking for loved the giraffe print inside , very roomy great buy

Beautiful product, High quality and prompt delivery. Looking forward to using the bag and nappy pouch when our little girl arrives. Great customer service and prompt replies when contacted with query.

Beautifully packaged , my daughter loved it , now we just wait for our beautiful granddaughter to arrive , thank you for the great service

Fantastic product and customer service from Wendy.
I got a changing bag for Christmas and loved it so ordered the matching buggy organiser. When I got the delivery notification it has been delivered to my old address as I hadn't updated it on PayPal! All my fault. It was returned to sender and the company very quickly sent a new one the next day. The communication with Wendy was excellent. Thank you

I’m not one to write reviews but I have to share my experience to ensure no one else is in this situation.
We purchase the luxe changing bag and used it twice and the bag has a scuff in the side pocket. I can’t be sure if this was there before we used the bag or not however this was not a cheap bag and when I contacted the company they were not helpful at all and just informed me that there was nothing they could do.
I would understand if we used this bag day in and day out and were reckless however this is not the case. I purchased this bag for space with having two kids I liked the idea that the bag was well organised with compartments. However my other changing bag I used with my oldest son (that came with his pram) is 2 years old and still going strong. The luxe gigil bag is poor quality.

Beautiful product, so soft and well made. Would definitely order again.

Lovely little company that's independent with gorgeous products! They are a little pricier than other places but it's what to expect i you don't want mass-made things from China. I love my Nappy Caddy, really cute!

Really love my Gigil bag, but the magnetic snap broke- leaving the bag useless. Got in touch to ask if a replacement snap could be sent out, but was told because the item had been gifted and I didn’t have proof of purchase they couldn’t help. A real shame.

This item was purchased for my daughter for the forthcoming birth of my grandchildren.
She is very pleased with I.

Communication and service excellent, product suitable not only for a Newby Mummy, also a loving trendy Nanny.

The perfect all round changing bag!

Such a luxury changing bag, worth every penny!, the finish of the bag is gorgeous. Comes with a little matching changing mat, insulated pocket inside of bottles, lots of pockets and pouches inside. Fits in LOADS! I wish I found this bag sooner.

Bag started falling apart with material peeling off within 6 months of use. Very disappointed given the premium price tag I expected it to last years not months. When I contacted customer service they essentially informed me I misused the bag and that it was not covered by the manufacturer warranty.

Very easy to use and navigate where I need to be. Excellent quality product.

Recently bought a backpack however it wasn’t as expected and I needed to return. I found the vegan leather quite cheap feeling unfortunately. Email response from the team was very quick and helpful and made returning the item very easy. I had already paid £5 for delivery and also had to pay for the return which was a little disappointing considering the price of the bag.

I can’t praise this company enough
5 star customer service
Prompt reply to my email and resolved my problem above and beyond what I had expected
Would definitely recommend

Unfortunately, the larger bag didn’t look anywhere near as good as it did online. The changing mat is also not great and the bag itself not as big/easy to get into as my other nappy bag. The little blue one however, looks lovely and is just what I was after. Also, you have to pay for your own refunds which for an online company is cheeky.

I would highly recommend Gigil, the customer service from Wendy was outstanding!
My bag developed a fault (this is my second bag and not a common thing, this was just unfortunate) and she very quickly arranged for a replacement to be sent and for me to send the faulty bag back, free of charge.
The bags are so lovely and I have recommended them to my friends.