Giggling Squid Reviews 

364
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the friendly, attentive, and helpful staff, often highlighting excellent service during their visits. Reviewers frequently describe the food as delicious, fabulous, or excellent, with some specifically enjoying dishes like satays and curries. People appreciate the welcoming atmosphere and the staff's efforts to ensure an enjoyable dining experience. However, some customers also noted significant issues with food quality and preparation, describing dishes as cold, inedible, greasy, rubbery, or bland. There are frequent complaints about small portion sizes, particularly regarding the amount of meat. Additionally, a number of people reported slow or inattentive service, including long waits for food and drinks, unacknowledged complaints, and recurring issues with mandatory or undisclosed service charges.

What people talk about most

Product

People report ambiguous experiences with product, with some customers finding the food delicious, fresh, and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing disappointment regarding... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the friendly, attentive, and efficient... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them as friendly, helpful, and... See more

Location

Reviewers mention ambiguous feedback about location, with some finding specific branches welcoming and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We had a delivery. It tasted absolutely wonderful but presentation was appalling. They've crammed whole main courses into smallish boxes & of course, by the time it reached us, it had been thrown abo... See more

Rated 2 out of 5 stars

As two people on a quiet (five occupied tables) Thursday lunchtime we waited over 45 minutes for our order. The food was tasty but nowhere near warm enough, meaning had to eat quickly. The vegetari... See more

Rated 2 out of 5 stars

We paid the bill by card - the amount shown. As we left the restaurant we were called back in saying the payment was wrong. They cancelled our payment and asked us to pay again. we were apologetic e... See more

Rated 5 out of 5 stars

I chose to have my birthday lunch at the Giggling Squid in Berkhampstead with my family. I have eaten there many times, not just for birthdays. Every visit is always enjoyable, that's why we look forw... See more


Company details

Information provided by various external sources

? Staggeringly good Thai food prepared by master Thai chefs. Serving a super popular tapas menu at lunch with an extensive menu in the evenings.


Contact info

3.1

Average

TrustScore 3 out of 5

364 reviews

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No recent history of asking for reviews

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3.1

All reviews

(364)

54 reviews in the last 12 months

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Rated 3 out of 5 stars

Average

Food nice , toilets disgusting, judgemental older waiter
...service charge automatically added ,wasnt impressed overall ....

31 May 2024
Unprompted review
Rated 1 out of 5 stars

Spoiled product serving and unrespectful employee

2 days ago I was at Wimbledon giggling squid, at the last day of my London vacation, I unfortunately to be exposed to very crazy argument between two employees and I did not want to remain silent about this injustice I saw.
The guy was shouting at the waitress too loud in front of us so I even know all details of the argument. He was insisting to use spoiled product to serve customers and the waitress was trying to calm him down to not shout out that loud in front of customers and being calm and not using this spoiled product because it’s not healthy. But he never listen her he even threatened her to report, what he was doing was just mobbing and mansplanning. he was shouting at her like if you don’t do what I command you to do, quit the work, etc. I can not believe who let this guy to work in the middle of Wimbledon? I also felt very sorry about her, because she was just trying to do the right thing which is not serving us something unhealthy and spoiled and just because of this, he shouted her for minutes and minutes in front of us. Even after this argument She kept working with her smile and good vibe. I hope this man get reported and be fired. Also I never go to Gigglings again cause if they have this kind of manager, probably that places are not healthy.

29 May 2024
Unprompted review
Rated 3 out of 5 stars

The worse chicken satay ever.

The worse chicken satay ever.
The steak and beef dish was appalling for the price. No rice or noodles with it and the staff didn't think to tell us when we ordered.
The food tastes like it's just been microwaved not cooked fresh. If never go back to this restaurant in Winchester.

31 May 2024
Unprompted review
Rated 1 out of 5 stars

Kingston Giggling Squid

Kingston Giggling Squid - Terrible Service

We went to the Kingston Giggling Squid last Friday and had the worst experience so far.

The food portions were really small and expensive.

The staff who served our table was impolite and did not smile.

She kept asking us if we wanted more drinks and repeatedly asked if we had finished our food, collecting our plates immediately.

It was the first time we wanted to settle the bill and leave as soon as possible.

I would like to clarify that there were no people waiting for a table and there were not many customers in the restaurant.

I personally do not recommend visiting their Kingston branch.

24 May 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service at Kingston

Shortly after we were seated, a staff member repeatedly asked for our drink order within just 1-2 minutes.
Despite having ordered a substantial amount of food, she persistently inquired if we were finished and attempted to clear our plates prematurely. This behavior made us feel rushed and uncomfortable.

I observed that this staff member did not exhibit the same behavior toward other patrons, raising concerns that her actions might have been racially motivated, as we are all Asian.
There were no queues for tables, and several tables were empty, so there was no apparent need to rush us.

25 May 2024
Unprompted review
Rated 5 out of 5 stars

Went to Giggling Squid in Brentwood for…

Went to Giggling Squid in Brentwood for the first time. It was my aunt’s birthday who is wheelchairbound and access was very good. Food was delicious and beautifully presented. Thank you chef(s). Girls who served us (Emily, Albie )were friendly and accommodating. Adrienne was a super host. (apologies for misspelling of names). Will definitely come again🌟

25 May 2024
Unprompted review
Rated 1 out of 5 stars

Very disappointing

Cardiff/Hayes
Very disappointing! went back there after having a lovely meal before but we took 6 family members there to enjoy an evening out. How very disappointed my wife & i at the below average meal, asked some of the group what they thought and they were not impressed either, won't be going back as it seems that you have to guess what the food will be like, substitute starters as choose was already gone (told 10/15 mins later) main courses were just okay but vegetables under cooked - hard, not cooked through, felt guilty so paid for everyone. We go to Thai restaurants all over the country so do know what to expect.

11 May 2024
Unprompted review
Rated 1 out of 5 stars

High prices - meagre portions

Visited the Shrewsbury branch, clean and tidy and the service was good.
However - the main course portions we were served were very small and expensive for basic menu meals - not much bigger than the lunch size portions which aren't exactly large - very poor value for money in my opinion. Much better VFM places to eat close-by

22 May 2024
Unprompted review
Rated 4 out of 5 stars

Went to the Bishop Stortford branch for…

Went to the Bishop Stortford branch for a birthday lunch. It was pretty quiet so service was not an issue. I loved the decor and had no complaints about the food. We ordered the small plates and although it looked like a lot of food, when you removed the vegetables there was not as much as it looked. I enjoyed the salmon bites but wasn't keen on the leaves that came with it. We ordered the prawn dishes, squid, fritters and the spring rolls. All the dishes were tasty. It was quite expensive at over £90 considering it was lunch. Thanks to the staff for singing happy birthday to me. I would definitely go back.

3 May 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing

Been to to Giggling Squid Shrewsbury a number of times and food very good in general . Wouldnt suggest going on a Friday or Saturday evening. It is, in my opinion overcrowded and very noisy. My last visit with family and friends not a good experience. Felt cramped in to table with little room. 1 starter arrived after long delay and 1 main was also served long after the other 5 meal meals. I contacted manager with my comments and am not happy with his response. Basically he said they have to serve so many on these days it is noisy and very busy. Still feel unhappy that they over stretch themselves. Doubt if I will go back. Sadly I wouldnt now recommend.

27 April 2024
Unprompted review
Rated 5 out of 5 stars

First time using this restaurant in…

First time using this restaurant in Harbourne.
We received excellent service and quality, tasty food.
Great menu choice and we felt really relaxed in a good atmosphere. We really had an enjoyable first visit. Hopefully will go again soon.
Excellent restaurant.

18 April 2024
Unprompted review
Rated 3 out of 5 stars

Lacks fish sauce and tamarind flavors

I ordered Prawn and chicken pad thai to go and fried spring roll, both were bland and does not taste thai at all. I cannot taste the fish sauce and tamarind sauce which is the the ingredient that brings out the flavor of the dish. The staff were very nice though.

19 March 2024
Unprompted review

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