Gigago Reviews 7

Shocking customer service, ticket logged on the 12th of July today is the 26th and still no connection.. stay away

I am really disappointed with there service. I dont receive statements or any monthly invocies. When i called them to enquire apparently they don't email statements or invoices. I am having an issue the entire weekend and cant get hold of any one at gigago, they don't have any after hours number to contact if you are experiencing any issues.

I moved to Gigago about 2 months ago. Since then, I cannot get signal in most parts of the house.

I have written numerous complaints on their Client Portal and threatened to cancel my contract. Crickets.

Finally cancelled the contract, and now cannot get them to release the line so that I can migrate to a new ISP.

Pathetic.

Absolutely pathetic service , please don’t go with them.

I must say I first had mixed feelings about Gigago. When I first signed up the sales lady was very polite , but as soon as I gave my banking details and signed the contract the politeness went out the window. I was extremely concerned. Then another time I needed my password changed and the person that assisted me ,did not really know what they were doing and there was no follow up on their side which left me stranded for the entire night and the next day. Needless to say I was meant to submit my assignment to the UK that same night. However a gentleman and a lady by the names of Shuaib Abdul and Aliza Venter respectively, changed the negative outlook I had already build inside my head the very next day. They both worked tirelessly and professionally to ensure that I was finally connected. The time and energy they put in fixing and sorting my connection situation and thus the reputation of Gigago ,I really appreciated. These are the kind of employees every business needs to have. Thank you very much Shuaib and Aliza for putting me at ease for the fact that I am locked in for the next 12 months with Gigago and that I can rest assured that there are people like you to call upon should there be a crisis. Thank you very much once again.

This is by far the worst customer service I have received. My work requires me to work online however I’m unable to do so due to poor communication skills from the Gigago support team as it was not made clear to me on the entire process needed for me to gain access to internet connection. On Friday after installation happened from the vumatel team, I had then contacted Gigago support team to activate the service and they informed me that the service will be up and running by Tuesday due to the Easter long weekend and nothing further was required. This morning I had contacted Gigago once again, yet to be informed today that the router has to be delivered as well, then only will I have internet access. Hence I am required to wait another day of no internet access for delivery of this router which I was not informed at all needs to be delivered. What does it take to get effective communication from a telecommunications service provider??? I sit here extremely disappointed and angry as I’m typing this because I chose you guys in hopes of a good service but you have certainly proved me wrong.

Kudos to Nandi Slabbert and her team for their effort and determinationfor making my move to Gigago even possibe.
See my CellC review on ISP move.
If the effort and communication that was put into this is an indication of Gigago service levels then we are in for a treat and finally a First world company in a sea of fourth world entities.
Thanks again
Excellent