The cake and flowers was delivered on time and in perfect condition. The delivery person was professional and handled everything carefully. I’m very satisfied with the service and would definitely rec... See more
Company replied
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Extremely bad experience, order was cancelled for a 50th anniversary cake without confirmation from me. Very unprofessional, the so-called manager who answered the call was insistent on cancelling i... See more
Company replied
I am very happy and satisfied with GiftsMyntra’s service. From sending gifts anywhere in India on the festivals like Rakhi, Diwali, Poila Boishakh or celebrating parents birthdays and anniversary, I... See more
I have been using GiftsMyntra since the COVID Times and never had any complaints ever. Probir Seal takes personal care in making sure all orders reach my loved ones in timely fashion and with gre... See more
Company replied
Company details
Written by the company
Giftsmyntra.com India's premium online gift delivery company with wide delivery network over 2500 pincode across India. More than 5000 personalized gift categories for birthday, anniversary, rakhi etc. Giftsmyntra provide same day free home delivery.
Contact info
kolkata, India
- 9038639006
- support@giftsmyntra.com
- giftsmyntra.com
4.2
Great
62 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The cake and flowers was delivered on time
The cake and flowers was delivered on time and in perfect condition. The delivery person was professional and handled everything carefully. I’m very satisfied with the service and would definitely recommend it.”
1 April 2026
Unprompted review
Reply from Giftsmyntra
Thank you very much for your feedback and trust on our service. We hope in future our team will get more chance to make you happy by delivering your gift perfectly.
Thank You
Giftsmyntra Team
Extremely unprofessional
Extremely bad experience, order was cancelled for a 50th anniversary cake without confirmation from me. Very unprofessional, the so-called manager who answered the call was insistent on cancelling instead of looking for options to salvage the situation. They called the wrong number, assuming it is a US number! He also said there is no way to escalate the situation because he is the top manager. My request to Giftsmyntra is to provide tge minimum training to their employees to help with customer service, this isn't a random sweet shop or is it
7 March 2026
Unprompted review
Reply from Giftsmyntra
Dear Madam
Sorry for your inconvenience caused.
We explained the situation to you over phone and also replied detailed by email, but unfortunately you are not ready to listen or accept that the miscommunication happened based on reply from your recipient end.
We informed you over phone and by email that when our person visited that sweets shop to take your ordered item - Cake Sandesh with "Happy Anniversary" message as per your order, Our delivery boy found that the same ordered item is not available on that sweets shop, Only " Best Wishes" message written cake sandesh is available there and this item only available in that sweet shop and not available in any other sweets shop.
From that sweet shop around 2.30 pm our person called to your recipient instantly and informed them that happy anniversary cake Sandesh is not available but the same cake Sandesh available with Best wishes message and asked your recipient's permission to deliver the items but one lady taken the call and she asked your mother over phone to talked to us but she refused to talk to our delivery boy and then that lady said - sorry you can asked the sender what to do- we don't know.
Then our boy asked that your phone number saying incoming facility not available on your mentioned number and no ISD code you have mentioned with that phone number and we asked to your recipient ( to that women who taken the call) is sender placed the order from outs of India usa? she said YES. So we add (+1) ISD code of USA with your number but shown no active number as you informed us later that it is your Indian number which you are using for WhatsApp from UK whereas in sender details UK address also not mentioned and Kolkata address mentioned and we have received your payment in USD. So we confused and done wrong isd code addition by mistake.
Then we informed you by email around 2.39 pm about all the situation and asked for your confirmation, because we can not deliver the alternate product without your consent, and we forced to our delivery boy to wait in that sweets shop till 3.30 pm if we get any reply from you will inform him and he may deliver the order.
but we have not received any reply till 3.45 pm and he went out from shop and returned back. Due to long distance of sweets shp and delivery location from our office we know it will not possible to deliver the order later on same day and as the order product also not available so it is our duty to refund your paid amount to you otherwise you definitely told us - "that we cheat you by taking money and not delivered the items or correct items" - So we processed the full refund by cancelling the order and obliviously we have done these by informing you by email.
Even as we faced the issue with your ordered items , we completely removed that item form our website to ensure our customer should not get disappoint by ordering that item again as we always try to provide best quality service to our customer. It is our bad luck this time to failed to satisfy you due to non availability of correct item and due to some miscommunication, we are very sorry for that.
Thanks and Regards
Giftsmyntra.com Customer Care
I have been using Giftsmyntra for the…
I have been using Giftsmyntra for the last couple of years. I love their service. Lota of options. Gifts are beautifully packed and they are very responsive. Thank you for your service. 🙏🏻😊
18 January 2026
Unprompted review
Reply from Giftsmyntra
Thank you very much Madam for sharing your feedback and for your trust on us. We love get more chance to satisfy you by delivering your gift timely and properly.
Thanks and Regards
Giftsmyntra Customer Care
Reply from Giftsmyntra
Dear Sir/ Madam,
please check your order copy where you have ordered (order number 24703) 30 red roses arrangement in wicker basket NOT yellow roses in glass vase. Here I am sharing the product link for your reference
https://www.giftsmyntra.com/gift/amazing-roses-arrangement/
So we delivered correct items as per your order as you mentioned your sister received red roses in wicker basket.
We request you to please check and appreciate our service.
Thanks and Regards
Snita S
WORST EXPERIENCE
this is the worst online service I have ever experienced. I placed an order on 6/08, they let me select the delivery date of 7/08 which tells me that is when it will be delivered. then within 5 mins of placing the order, I contact their chat to update the address. they say " noted". I do not receive any communication/email after that and I have been chasing them up for delivery everyday and they have been making excuses. yesterday I finally get an email with tracking details..5 days after I place the order and realize, they still had the incorrect address. Contacted them again today and still lies and excuses...they have taken my money and order still not delivered after 7 days...ridiculous..PLEASE DO NOT USE THIS SERVICE EVER
14 August 2025
Unprompted review
Reply from Giftsmyntra
Dear Madam
Sorry for your inconvenience,
We have received the order on 7-08-2025 and shipped your gift on same day by Bluedart courier as per mentioned shipping details (Shipment tracking number was 17530662273) and informed you sameday by email.
Even before ship order we asked you if you want to cancel the order , you can and we will refund.
But as taking your consent we processed the order for delivery.
It is very unfortunate that bluedart courier taken long time to deliver your shipment which we cannot manipulate but we also sent several email to courier to make it fast.
We shipped the parcel to your given corrected address too, and as per bluedart showing on their site, they attempted delivery but found premises closed. we informed Bluedart to deliver by call the recipient and hope it will be delivered soon.
We always try to deliver gift properly.
Thanks and Regards
Giftsmyntra
GREAT PERSONLISED SERVICE.
This was my first time using this company and I must say, the staff people are very attentive and caring. In the sense, I ordered rakhi for raksha bandhan and because I was early I received a email saying original date is this and if I want to change the delivery date I can do it. This personalized care truly touched me.
Also, I had send a message and they used
their 'caring' concept and wrote & send that
message on a greeting card.
In short, I felt as if, they took care of my gift
as if it was their "own" gift. This kind of personalized service is not easy to find,
nowadays.
Needless to say, I was updated whenever the items were shipped out with the tracking number and when it got delivered... as all other Company does.
7 July 2025
Unprompted review
Reply from Giftsmyntra
Thank you very much madam to use our service with a Trust on us. Our Team will be happy and motivated to provide more better service to our esteemed customers like You in future too.
Thank you to encourage our Team.
Excellent experience!
It’s been a pleasure to recommend Giftsmyntra. Very professional with personal touch to my experience. Timely service with true care to the request. Sent flowers, sweets and food to families and have never been disappointed. Thank you so much and truly appreciated.
28 June 2025
Unprompted review
Reply from Giftsmyntra
Thank You very much Sir for sharing your experienced with our service, It will definitely encourage our team .
Thank you
Giftsmyntra Team
Excellent service
This was my first time using Giftmyntra. I sent a flower bouquet shaped in an alphabet and a silk saree to my sister on her birthday. The website is user friendly. The gifts were delivered on time.The bouquet was very well made and the roses were fresh. The saree was as per the website and of a very good quality. My sister was delighted to receive the gifts. Will definitely use the website again and will recommend it to my friends. Thank you!
2 July 2025
Unprompted review
Reply from Giftsmyntra
Thank you very much for your appreciation and feedback. It will cheer up our delivery team to keep up the good job and continue to improve more to make our customer happy like you.
Thanks and Regards
Giftsmyntra team
Timely service
I’ve used Giftsmyntra several times over the past few months, and their service has consistently been exceptional. Deliveries are always timely, and the attention to detail is truly impressive. A special thanks to Probir, who goes above and beyond with regular updates, thoughtful follow-ups, and a genuine willingness to accommodate special requests. You continue to exceed expectations, thank you for the outstanding service!
1 July 2025
Unprompted review
Reply from Giftsmyntra
Thank you very much Sir to trust on us and give a chance to make you Happy!
Thanks and Regards
Giftsmyntra Team
Very professional and customer support
Very professional and customer support. We ordered cakes and a bouquet for our clients. They delivered within the timelines, and our customers were delighted. Tq so much Giftsmyntra.
24 April 2025
Unprompted review
They provided great service
They provided great service. The gifts were handled with care and delivered on time.
22 April 2025
Unprompted review
Reply from Giftsmyntra
Thank you for sharing your feedback. Your satisfaction is our strength to move ahead.
Thanks and Regards
Giftsmyntra Team
Timely delivery and good quality…
Timely delivery and good quality flowers and cakes❤️ Wanted to order a bouquet and a cake for my mom and I was skeptical because this was my first time ordering from Giftsmyntra. But satisfied. Thank you
16 March 2025
Unprompted review
Reply from Giftsmyntra
Thank you very much Sir for your feedback. It is our pleasure to serve you.
Review of delivery on special occasion
I would like to recommend them highly. They were very responsive all throughout . We ordered flower bouquet and sweets and those were perfect, exactly what we expected.
25 February 2025
Unprompted review
Reply from Giftsmyntra
Thank you very much for your trust and encouraging our team by sharing your feedback.
Best Regards
Giftsmyntra Team
Giftsmyntra team member
Giftsmyntra team member, Probir was very patient & helpful while trying to, help me, place an order. His kindness is very much appreciated. Thank You.
6 January 2025
Unprompted review
Reply from Giftsmyntra
Thank you very much Sir for your kindness and appreciation.
Have a Nice Day!
I have been using GiftsMyntra since the…
I have been using GiftsMyntra since the COVID Times and never had any complaints ever.
Probir Seal takes personal care in making sure all orders reach my loved ones in timely fashion and with great care.
Great online service. Have recommended it to my other relatives in the USA too as I know that they’re trustworthy.
10 October 2024
Reply from Giftsmyntra
Thank You very much for sharing your experience about our service quality.
Your satisfaction is the most countable part in our business journey. We hope your feedback will encourage our team to maintain this service quality to make our customers happy like You.
Thanks and Regards
I was very pleased with the prompt…
I was very pleased with the prompt delivery and the quality of the flowers and the cake that I ordered. Would definitely recommend this website!
20 July 2024
Unprompted review
Reply from Giftsmyntra
Thank you very much for sharing your beautiful feedback to encourage our team to make happy our esteemed customers like you...Have a Great Day!
Best Regards
Giftsmyntra Team
Great gift app
This company is helpful for gifts and gives more gift for adults kids and great memories for love ones
1 May 2024
Unprompted review
Excellent 👍👍👍👍👍
20 May 2024
Unprompted review
Reply from Giftsmyntra
Thank you very much
Regards
Giftsmyntra.com
Highly recommend. Great Service
Very easy and convenient service to send international gifts. Excellent customer service and prices. I highly recommended this company and will use them again.
24 April 2024
Reply from Giftsmyntra
Thank you very much for sharing your feedback to encourage our team to provide more and more better service to make our customer Happy like you. It's our pleasure.
Thanks and Regards
Giftsmyntra Team
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