Giftory Reviews 1,301

Reply from Giftory

Jan 16, 2026

Hi Richard,

Thanks for providing this feedback. We received your email today for your refund and processed it for you. I am very sorry, but if the provider does not let us know that the experience is cancelled we have no way of knowing that we need to refund you.

Best,

Justin
Manager of Customer Sevice

Reply from Giftory

Mar 13, 2026

Hi,

Thank you so much for the kind words, I am really glad I could be of help and give your request the attention it deserved. We always strive to make sure our customers feel supported, so it truly means a lot to hear that you appreciated the service.

It was a pleasure assisting you, and I hope you have a fantastic time with your experience. Please don't hesitate to reach out if you ever need anything else!

Justin
Manager of Customer Service

Reply from Giftory

Mar 13, 2026

Hi,

I am so sorry for the frustration and for the delay in our response, especially regarding a Christmas gift. I completely understand how upsetting it is to have an experience you were looking forward to become unavailable, and then feel like your request for a resolution is being ignored.

Please rest assured this is not a scam, although I sincerely apologize that our lack of communication made it feel that way. While we do our best to keep our listings updated in real-time, occasionally a partner venue will discontinue a specific class before it reflects on our site.

I have personally looked into this for you to ensure we get this resolved immediately. If you have any trouble finding a replacement experience or if there is anything else I can do to make this right, please call us directly at 202-719-0385 and ask for me, Justin. We truly appreciate your patience and apologize again for the stress this caused.

Justin
Manager of Customer Service

Reply from Giftory

Jan 14, 2026

Hi,

Thank you for your feedback, but we do not store your credit card information. The company you are concerned with is our payment provider Shopify. You can login to your ShopPay account and removed any information that you need to.

Best,

Justin
Manager of Customer Service

Reply from Giftory

Mar 13, 2026

Hi,

Thank you so much for the 5-star review, and I am so glad we could help you pull off that last-minute birthday gift! We know how nerve-wracking it can be to book something the same day, so I’m thrilled our team could stay in close contact and help you find the perfect alternative dates.

It is our goal to make the process easy from start to finish, and I’m really happy to hear you felt supported throughout the entire follow-up process. We have high hopes that the actual event will be just as fantastic as the booking experience!

Please don't hesitate to reach out and let us know how it went, we’d love to hear about it.

Justin
Manager of Customer Service

Reply from Giftory

Mar 13, 2026

Hi,

Thank you so much for the kind words, and I am so glad we could help you track down that missing gift certificate! We know that with three kids, things are bound to go missing sometimes, so it is always our priority to make the recovery process as stress-free and reassuring as possible.

I am thrilled to hear that the research went smoothly and that your children can now enjoy their gifts without any more worry. We really appreciate your patience and your trust in us to get this sorted out for you.

Please don't hesitate to reach out if you or the kids need anything else!

Justin
Manager of Customer Service

Reply from Giftory

Mar 13, 2026

Hi,

Thank you so much for the 100% recommendation! We’ve all been there with the "accidental delete" button, so I’m really glad our team was able to jump in, help you get the item rebought, and process that refund for the original order so quickly.

Making sure you don't lose out on a gift because of a simple email mishap is exactly what we’re here for. We truly appreciate your patience and the kind words about our customer service team!

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

Hi,

I am so incredibly sorry for the back-and-forth and the frustration this has caused. I completely hear you—when you're gifted a cooking class, you want to be excited about the menu, not stressed out by your inbox.

To clarify how the location works: since we partner with local chefs and studios, once your date is confirmed, the class provider sends out those specific arrival details and the address directly to you. It sounds like that email might have hit a snag or a spam filter, and I apologize that we didn't make that hand-off more seamless for you.

We truly want you to have a great time at your class without any more "where do I go?" headaches. We’re glad you finally have a date set, but we want to make sure the rest of the experience is perfect.

Could you please give us a call at 202-719-0385 and ask for Justin or Miranda? We would love the chance to jump in, confirm that location for you personally, and make things right for the hassle you've dealt with so far.

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

Hi,

I am incredibly sorry for the silence you experienced after your purchase on January 6th. I completely understand how frustrating it is to reach out across every channel—email, chat, and phone—and feel like no one is listening, especially when you were just trying to plan a fun outing that same day.

I want to let you know that I have personally processed a full refund for your escape room vouchers. You should see that reflected in your account shortly.

We’ve taken your feedback seriously, and our team has been working hard to catch up so that we don't have those long delays in bookings or responses moving forward. We know we missed the mark here, and I’m sorry we let you down during your initial experience.

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

Hi,

I completely understand that first reaction! When a deal looks too good to be true, it can definitely feel a bit "scammy" at first—especially if the technology is playing hard to get. I’m so glad you stuck with it and were able to get those vouchers working.

Saving over 50% on a movie night for two is exactly why we do this! There is nothing better than walking up to the concession stand knowing you didn’t have to pay full price for those sodas. It sounds like a total win, and I'm thrilled to hear you'll be using us again.

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

Hi,

Bravo! We are doing a happy dance over here! Thank you so much for the incredible feedback—hearing that we’ve earned a "lifetime customer" is the highest compliment our team could possibly receive.

We know that things don’t always go perfectly in the world of gifting and events, but we take a lot of pride in how we handle those moments when you reach out. I’m so glad our team hit the mark for you and provided the exemplary service you deserve.

We look forward to helping you plan many more amazing experiences and gifts in the years to come!

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

Hi there,

Thank you for reaching out to us. We're sorry to hear that you had to cancel your movie plans. We understand that unexpected situations can come up, and we’re here to help.

If your movie reservation was canceled and you're looking to receive replacement tickets, please send your vouchers to our dedicated AMC support team through this contact page - https://www.amctheatres.com/contact

For Reason, select: Online Ticketing
For Reason for Contact, select: Voucher Replacement

Then fill out the rest

If you have any further questions regarding replacement vouchers, please email amcguestservices@amctheatres.com and they will be happy to assist.

Reply from Giftory

Mar 31, 2026

Hi,

I am so incredibly sorry that your Christmas gift turned into a 20-minute struggle at the counter. I can only imagine how disappointing that was for both you and your daughter. There is absolutely no reason you should have to stand there that long only to walk away empty-handed, and the delay in our email response is not the level of service we aim for.

I want to clarify what likely happened: the initial QR code and "credit card" number you saw were part of the Giftory voucher, which isn't the actual gift card the store's register recognizes. To get the usable gift card, you have to "redeem" that voucher on our site to download the official Crumbl Digital Gift Card. That final card has a specific number that the store can punch into their system or that you can use for online orders.

We want to make this right immediately so your daughter's gift isn't wasted. Could you please give us a call at 202-719-0385 and ask for Justin or Miranda? We will walk you through getting that final gift card or find another way to ensure you get your cookies!

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

Hi,

I am concerned to hear you feel our refund policy wasn't honored. I want to clear up any confusion and make sure we take a second look at your request.

We have a very clear 14-day refund policy that we stand by. As long as the request is made within 14 days of purchase—and provided the experience hasn't been booked or the final tickets/gift cards haven't been downloaded—we always honor it. If your request fell within those guidelines and was denied, we definitely need to fix that for you immediately.

Could you please give us a call at 202-719-0385 and ask for Justin or Miranda? We would like to pull up your order, review the timeline, and if it meets those criteria, we will process your refund right then and there over the phone.

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

Hi,

Thank you so much! We are thrilled to hear you had a great experience with our team. We know that when you're dealing with gifts and experiences, having someone there to help quickly and kindly makes all the difference.

I’ll be sure to pass your feedback along to the rest of the staff—it’s exactly what keeps us motivated!

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

Hi,

Thank you so much! We take a lot of pride in offering a wide variety of local experiences, and I’m so glad you’ve found great options for both your own family outings and for gifting others.

Our team really loves being the "helper" behind the scenes, so hearing that you found us supportive with your questions means the world to us. Whether you're looking for a quiet dinner or an adrenaline-filled afternoon, we want to make sure the process is as easy as possible!

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

Hi,

I am incredibly sorry that you haven’t heard back from us. I completely understand how frustrating it is to send an email or a request and feel like it’s just disappeared into a void—especially when you’re looking for help with a purchase or a booking.

There is no excuse for a lack of communication, and I want to fix this for you immediately. We’ve been working hard to scale our team to prevent these types of silences, but it’s clear we missed the mark with your request.

Could you please give us a call at 202-719-0385 and ask for Justin or Miranda? We would love the chance to speak with you directly, pull up your email history, and get whatever issue you’re facing resolved on the spot.

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

Hi,

I am so incredibly sorry for the frustration and the "dinner ruined" feeling this caused. I can only imagine how upsetting it was to be at Olive Garden, ready for a nice meal, only to be told by the manager that the information you had wasn't a valid gift card. To then wait 12 days for an email response is completely unacceptable—I sincerely apologize for the silence.

I want to clear up exactly what happened so we can get your money’s worth to you. When you "link" the voucher to your email, that is just the first step. Because each restaurant has its own secure system, you actually have to log into your Giftory account and download the official Olive Garden digital gift card. That download will contain the 16-digit number and PIN that the manager needs to swipe or type in.

I know you said you’ll never buy from us again, and I truly want to earn back your trust by fixing this right now.

Could you please give us a call at 202-719-0385 and ask for Justin or Miranda? We would be happy to walk you through the download for both cards over the phone, or we can discuss a refund since you had such a poor experience trying to use them.

Justin
Manager of Customer Service

Reply from Giftory

Jan 10, 2026

Hi Dolly,

Thanks for sharing your feedback. I just took a look and it appears you sent in a booking request on Sunday and we do say that we will be back to you in 5-7 business days. The provider just confirmed the booking for us last night on the 5th business day and we have sent over the booking confirmation to you. I apologize that it took longer than you expected but our team is doing our best to get everyone booked as quickly as possible.

Best,

Justin
Manager of Customer Service.

Reply from Giftory

Mar 31, 2026

Hi Emily,

I am incredibly sorry for the "loop" you’ve been stuck in. It is beyond frustrating to be told to contact us during business hours, only to find the chat unavailable and the phone line hanging up on you. That is absolutely not the experience we want for our customers, and I sincerely apologize for the stress this has caused.

I have personally located your order under Emily Nguyen and, per your request, I am processing a full refund for you immediately. You should receive a confirmation email shortly, and the funds should appear back in your account within the next few business days depending on your bank.

We are currently working hard to fix the technical issues with our phone and chat systems to ensure this doesn't happen to anyone else. Thank you for your patience while reaching out through email—I'm glad I could jump in and get this settled for you now.

Justin
Manager of Customer Service