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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly website and the wide variety of experiences and products available. Many found the gift voucher options to be an ideal and flexible present, appreciating the ability to swap experiences. The staff is frequently highlighted for their helpfulness and positive attitude, making the overall experience smooth and stress-free. However, some customers encountered issues with the booking process, including error messages, difficulties with search filters, and problems with dropdown selections on the website. A few people also mentioned that the graphical appearance and introduction of the vouchers could be improved for clarity, and some found the pricing to be higher than booking directly.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the website's ease of use for booking,... See more

Website

Reviewers mention positive feedback about the website, often highlighting its ease of use and navigation for... See more

Product

Users describe positive interactions with the product, often highlighting its suitability for gifting.... See more

Booking process

Customers had ambiguous experiences with the booking process. Many reviewers found the booking process to be... See more

Staff

People report positive experiences with staff. Customers consistently praise the professionalism,... See more

Based on these reviews

Rated 5 out of 5 stars

We did the Cruise to Lunch package on the Brisbane River and had a wonderful day. It was relaxing, informative and well organised. We had a delightful Devonshire Tea on board the boat for mornin... See more

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Rated 5 out of 5 stars

I was looking for a gift for a friend’s 60th birthday and wondered what you buy a man who has everything. Knowing he has an upcoming trip, this felt like the perfect opportunity to let him choose an e... See more

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Rated 5 out of 5 stars

My family lives in Australia and my brother together with his family live in Ireland. He is 11 years younger than me and he is turning 50 this week. My family all put in for a present from Gifting O... See more

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Rated 5 out of 5 stars

I was looking for a gift for my mother + her partner as they will be travelling South and Southeast Asia. It was really difficult to find something suitable from the UK until I came across gifting Owl... See more

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Rated 5 out of 5 stars

I tried to use a voucher I'd been given as a gift but I got an error message from the Gifting Owl website. Despite it being a weekend, Jackie at Gifting Owl replied to my message in two hours, a... See more

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Rated 5 out of 5 stars

Heard about you guys from a friend and this turned out to be a perfect way to give a wedding gift to my friends who are off to their honeymoon soon! They wanted gifts that could make their trip better... See more

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Rated 5 out of 5 stars

Great Experience—Just Needs Minor Tweaks I booked an experience using a work gift card, and overall it was excellent. The website was easy to navigate, and the experience itself delivered:... See more

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Rated 5 out of 5 stars

After doubling up with the same experience I needed to quickly change it but was a bit with what to get after being sent a very specific list. Jackie was so so helpful and we managed to find a new e... See more

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Rated 5 out of 5 stars

The support I received was incredible. I had a few questions leading up to my purchase, and some technical issues and finally needed a date change to my experience booking too. I received timely and s... See more

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Rated 5 out of 5 stars

I had the pleasure of being assisted by Jackie Babbage and the Gifting Owl team, and I honestly can’t thank them enough. Jackie went above and beyond to sort everything out with patience, professi... See more

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Rated 5 out of 5 stars

Fast and easy to purchase. Numerous worldwide activities offered, so you do not have to choose between different options. Great experience and the people I bought the present for, where so enthusiasti... See more

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Rated 5 out of 5 stars

Very easy to navigate the experiences with good descriptions and great photos. I purchased this as a wedding gift for a couple travelling to Europe on their honeymoon. They were thrilled to receive th... See more

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Rated 5 out of 5 stars

So many choices of of gift experiences, helpful descriptions, a wide range of price points, love that the gift vouchers can be scheduled for delivery any time. And love that the recipient can swap the... See more

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Rated 5 out of 5 stars

I have bought the voucher for a friend as a gift for her graduation. She was really happy and the process to buy the voucher was smooth and quick. I loved that I could write a message on the voucher.... See more

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Rated 3 out of 5 stars

Elements on the search page didn't load. On the booking page, the dropdown time selection didn't work. Also, when I redeemed my voucher initially, it kept saying that the voucher had already been clai... See more

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Rated 5 out of 5 stars

This site was so easy to use, full of great information about things to do in Amsterdam. Brought my son a gift voucher for the ice bar. It’s a flexible voucher as I wasn’t sure his exact dates of hi... See more

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Rated 5 out of 5 stars

As someone who loves giving thoughtful experiences to friends and family around the world, I often run into frustrating barriers when trying to buy gifts online - especially when my card is regi... See more

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Rated 5 out of 5 stars

Normal gifts are boring. Creating memories it a real gift. And gifting owl gives you the option for so many countries. A friend of mine is traveling and I wanted to make her trip even more special wit... See more

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Rated 5 out of 5 stars

Very easy to use and when I clicked on the wrong time I wanted the gift sent customer services were prompt in amending it. I would like to understand a bit more about what the little extras mean. I di... See more

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Rated 5 out of 5 stars

Great way to get to Whistler without a car: Booking through Gifting Owl was easy and they connected me with a great local provider who was super helpful and had lots of great information about the loc... See more

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Rated 5 out of 5 stars

It’s the first time I’ve used your service The website was easily navigated The purchasing of a gift was easily done What I really liked is that I was kept informed of the purchasing process every... See more

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Rated 1 out of 5 stars

its such a scam! super over prices compared to just booking to the tour directly.

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Rated 5 out of 5 stars

Holistic and insightful green tea tasting experience and presentation fully in english. The Guide speaks fluent english which is a plus. Recommend for those really into a variety of green teas.

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Rated 1 out of 5 stars

The site has nothing but crappy walking tours. Not that you'l be able to find them... the UX is mangled - you'll find walking tours for Lisbon on the search page for London.

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Rated 5 out of 5 stars

I got a Gifting Owl voucher as a gift from my friend in other country. Voucher was easy to use. Great organisation, instructions were clear, everything was on time, experience was as expected - relaxi... See more

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Rated 5 out of 5 stars

I wasn’t sure what to buy as a gift and your website was easy for me to navigate which made my decision easier. Also liked the option to send gift via email at specified time. 👍

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Rated 5 out of 5 stars

Great wedding gift option for couples - so that they can use it as a getaway and create sweet memories! 🤩

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Rated 5 out of 5 stars

Gifting owl made it easy for my son to send us a gift from a different country. We were able to easily redeem the gift coupon online!

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Rated 5 out of 5 stars

Everything was easy. I’m so glad they send a voucher to the recipient and the sender. It was also nice that you could set a date to have the gift sent. The only work I had to do was figure ou... See more

Company replied

Rated 5 out of 5 stars

Easy peasey lemon squeezy. Sending a birthday gift to my daughter thousands of miles away was quick and painless 😎

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Rated 5 out of 5 stars

Easy to do and no troble with the purchase After my mistake customer service were first class in helping me sort out the problem

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Rated 5 out of 5 stars

The booking process was super easy. I had a moment of panic when I didn’t receive a confirmation email straight away however within minutes of placing a support request I received an email from custom... See more

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Rated 5 out of 5 stars

It was such a breeze to book gift vouchers with gifting owl for my Paris trip in February. It is a huge help when I am trying to budget for my trip.

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Rated 5 out of 5 stars

I booked the whale experience and managed to see both whales and dolphins! The trip was punctual and informative - along with seeing some beautiful creatures!

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Rated 5 out of 5 stars

Easy to use. Flexibility with dates and experiences and the nice benefit of being able to choose when the voucher is sent.

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Rated 5 out of 5 stars

The ease of gift giving was a treat for me so I definitely will be returning to Gifting Owl again in the future

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Rated 5 out of 5 stars

I really like that you have the flexibility to book and cancel in case your plans change. Thinking so ahead of time is a bit stresfull knowing that sometimes you cannot control the situation. The whol... See more

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Rated 5 out of 5 stars

Great World Wide codes with many Experiences , wow ! So much Special Adventures all over the world ….

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Rated 5 out of 5 stars

Easy to book, simple to use...not sure about the quality of the overnight escape package - the voucher was a gift and hasn't been redeemed yet!

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Rated 5 out of 5 stars

From start to finish our Gifting Owl experience was seamless. So easy and a great way to find new things to do.

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Rated 5 out of 5 stars

It was easy to navigate, flexible with dates and changes and amazing reviews. Highly recommend this website.

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Rated 5 out of 5 stars

I like the company. The website looks trustworthy and it was easy to use. The payment process was quite straightforward

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Rated 5 out of 5 stars

It was a present for my nephew but I understand that he was very happy with the experience

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Rated 4 out of 5 stars

A cool idea on how to give gifts, the website was easy to use and we are excited to do our activity in October! One thing that was a bit strange is that although our friend gave us vouchers for a spe... See more

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Rated 4 out of 5 stars

I wasn't sure how to use it at first as the voucher from my son gave a specific experience. When I logged in I think I may have accidentally banked the voucher which gave me less than the cost of the... See more

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Rated 2 out of 5 stars

I bought vouchers for my team as a Christmas gift but found out a month later that at least half of the team (that I know of....7) never received the email with the voucher attached. Had I not check... See more

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Rated 5 out of 5 stars

So easy to use and provides such a personal yet customizable gift!

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Rated 4 out of 5 stars

I got given a gift through the website. Booking was relatively easy, the only issue I had was when I went to use my gift voucher I ended up having to pay more. Im not sure why, maybe it was the time o... See more

Company replied

Rated 5 out of 5 stars

Such an amazing way to gift someone abroad/ on their travels to make their experience more special! Absolutely loved our experience and so easy to book and use the website.

Company replied

Rated 1 out of 5 stars

Three years, three years we have been looking to book an experience.. but every time we find something suitable for two adults and a kid, there’s no dates.. or just over priced. I mean a photo tour wi... See more

Company replied


Company details

  1. Events & Entertainment

Written by the company

Experience Gift Vouchers, Global Activities & Online Bookings.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was looking for a gift for a friend’s…

I was looking for a gift for a friend’s 60th birthday and wondered what you buy a man who has everything. Knowing he has an upcoming trip, this felt like the perfect opportunity to let him choose an exciting activity or tour during his holiday. That’s why I found gift vouchers to be the ideal present.

17 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi,

Thank you for your thoughtful review! We’re so glad you found an experience gift voucher to be the perfect solution for celebrating your friend’s 60th birthday. We hope he enjoys an amazing experience on his upcoming trip. Wishing you happy holidays and a wonderful New Year!

Rated 5 out of 5 stars

Was very nice tour to do !!

15 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Livia,

Thank you for your review! We’re so happy to hear you enjoyed the Rio de Janeiro Helicopter Sightseeing Tour — we can imagine the views must have been spectacular! Wishing you a wonderful holiday season and a great start to the new year 😊

Rated 4 out of 5 stars

Very easy to purchase a voucher and to…

Very easy to purchase a voucher and to send at a later date

14 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Michelle,

Thank you for your review! We’re happy to hear you found purchasing our experience gift vouchers easy and appreciated the convenience of pre-scheduling delivery. We hope your gift recipient gets to enjoy an amazing experience (or experiences!). Happy Holidays ✨

Rated 5 out of 5 stars

Great idea for a gift!

I have bought the voucher for a friend as a gift for her graduation. She was really happy and the process to buy the voucher was smooth and quick. I loved that I could write a message on the voucher. The only thing that I would improve is the graphical appearance and also the intro of the voucher, since she did not understood what it was until I explained to her!

15 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Elettra,

Thank you for your review! We’re so glad your friend loved her graduation gift, and hope she gets to enjoy some amazing experiences! We also appreciate your feedback on the voucher design and introduction, as it helps us improve the experience for all of our customers. Happy Holidays! 🎁

Rated 5 out of 5 stars

A great experience purchasing the experience !!

In terms of purchasing the experience - very straightforward. Easy to understand, quick and efficient.

12 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Neil,

Thank you for your review! We’re so glad to hear that purchasing your experience gift was straightforward and easy. Happy Holidays! 😊

Rated 5 out of 5 stars

Easy to order and very clear…

Easy to order and very clear instructies!

13 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi King,

Thank you for your review! We hope your gift recipient enjoys their experience gift. Happy Holidays! 🎁

Rated 5 out of 5 stars

The perfect choice

So many choices of of gift experiences, helpful descriptions, a wide range of price points, love that the gift vouchers can be scheduled for delivery any time. And love that the recipient can swap the vouchers for other experiences if desired. Brilliant!

13 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Claire,

Thank you so much for your review! It’s great to hear you loved the variety of experiences and price points. We hope the gift recipients enjoy their Jet Ski safari - and if they’d prefer something different, the flexibility to swap experiences makes gifting even better! Thanks again for choosing Gifting Owl, and happy holidays! 😊🎁

Rated 5 out of 5 stars

Great range of experiences

Loads of experiences available- it was the perfect birthday gift for my bestie going away for her 30th!

12 November 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Beth,

Thank you for your review! We’re thrilled to hear you found the perfect birthday experience for your bestie’s 30th while she’s travelling. We hope she finds an amazing experience to enjoy wherever she’s headed. Happy Holidays! 🎁

Rated 5 out of 5 stars

Amazing customer service …

Due to my confusion using the website for the first time I made an error. I contacted the company and they dealt with my concerns very quickly and the communication was amazing and made me feel at ease. Thank you to Jackie and Felisse for all your help.

10 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Sandra,

Thank you so much for your kind words! It’s great to hear that our team was able to resolve everything quickly and put you at ease. Thanks again for choosing Gifting Owl - we hope Matt and Liv have an amazing experience at the Dubai Aquarium 😊 Happy Holidays! 🎁

Rated 5 out of 5 stars

Everything was easy

Everything was easy. I’m so glad they send a voucher to the recipient and the sender. It was also nice that you could set a date to have the gift sent.

The only work I had to do was figure out the difference in time zones from Australia to where I am.
Great site. Giving the gift of experiences is the coolest thing!

5 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Todd,

Thanks so much for your lovely review! We’re glad to hear you found the process easy and enjoyed being able to schedule your voucher for delivery on a specific date. Great news - we’ve since added a time conversion feature, so time zones can now be converted directly at checkout. Wishing you a wonderful holiday season! 🎁✨

Rated 5 out of 5 stars

Convenience

Convenience to buy something for friends in another part of the world.

7 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Tracy,

Thank you for your review! Finding gifts for loved ones in another part of the world can be tricky, so we're happy to hear that we were able to help you find the perfect gift.

We hope your friends enjoy their experience gift, and we wish you a wonderful holiday season! 🎁

Rated 4 out of 5 stars

Straight forward email communication…

Straight forward email communication and prompt replies. Even though a glitch occurred, customer service stepped up.

26 November 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Petra,

Thank you for your review! We are sorry to hear about the initial glitch you experienced, but we're glad that our customer support team was able to assist you promptly and in a straightforward manner.

Wishing you a happy holiday season! ✨

Rated 5 out of 5 stars

Great gift options

I wasn’t sure what to buy as a gift and your website was easy for me to navigate which made my decision easier. Also liked the option to send gift via email at specified time. 👍

28 November 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Joanne,

Thank you so much for your review! We're happy to hear that you found our website easy to navigate, making your decision easier. We hope your gift recipients enjoy their Christmas gift!🎁

Wishing you a wonderful holiday season 😊

Rated 4 out of 5 stars

It's a great gift idea

It's a great gift idea, lots of experiences to choose from worldwide and easy to use.

28 November 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Abbey,

Thank you for taking the time to leave a review! We’re happy to hear you enjoyed the wide range of experiences available worldwide and found our website easy to use. We hope your recipient enjoys their gifted experience! 😊

Rated 5 out of 5 stars

A win win.

Useful way of sending a gift to a loved one who lives the other side of the world, without the hassle and cost of posting. Vast array of activities for all ages. A win win all around.

28 November 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Siân,

Thank you so much for your wonderful review! We’re so glad to hear that Gifting Owl made it easy to gift your loved one across the world. We hope they find the perfect experience to enjoy! 🎁🌍

Rated 5 out of 5 stars

Easy and clear

26 November 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Billy,

Thank you for taking the time to leave a review! We’re happy to hear you found the process of gifting an experience easy and clear. We hope your gift recipients enjoy their sushi cooking class, and we look forward to helping you gift many more experience gifts in the future! 🎁

Rated 5 out of 5 stars

Great Experience—Just Needs Minor…

Great Experience—Just Needs Minor Tweaks

I booked an experience using a work gift card, and overall it was excellent. The website was easy to navigate, and the experience itself delivered: the local tour guide contacted me promptly, the description (timeline, activities, inclusions) was accurate, and service quality was superb. I’d definitely use and recommend Gifting Owl again.

Two small improvements would make it perfect:

- Add more search filters (duration, hotel pickup) to avoid scrolling through nearly identical listings.
- Show final pricing upfront—checkout was slightly higher than the listed price due to unclear fees.

A fantastic service, but these tweaks would make it flawless!

15 November 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi José,

Thank you so much for your wonderful review! We’re thrilled to hear you had an amazing day trip in Rio de Janeiro and found the website easy to use. It’s great to know your tour guide provided excellent service, and we truly appreciate your recommendation!

Thanks also for your feedback about the search filters - suggestions like yours help us to continue improving our website for all customers!

Regarding pricing, the amount shown is always a “from” price, as the final total can vary by date, season, and options selected. These prices are set by the tour provider directly, and Gifting Owl doesn’t add any extra fees, so occasionally small differences at checkout can occur.

Thanks again for sharing your experience. We look forward to helping you gift or book more memorable experiences in the future! 😊

Rated 5 out of 5 stars

Very flexible and easy to use

Very flexible and easy to use. Very easy to contact and helpful

15 November 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Neville,

Thank you for your review! It’s great to hear that your voucher redemption was easy and that our customer support team was able to assist where needed. Wishing you a wonderful stay in Auckland! 😊

Rated 5 out of 5 stars

Easy Gift Purchase - Worldwide

I bought a gift voucher through this site, and the process was really smooth. The website is easy to navigate, the pricing was clear and checkout was quick with no unexpected add-ons. The voucher arrived promptly to the recipient which was great as I was buying it last minute.

Happy with the purchase and would definitely use the site again.

11 November 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Thanh,

Thank you for your lovely review! We're so glad to hear you found the voucher purchase smooth and easy to navigate. We look forward to helping you gift many more experience gifts in the future! 🎁

Rated 3 out of 5 stars

Good, but not a straightforward process

Elements on the search page didn't load. On the booking page, the dropdown time selection didn't work. Also, when I redeemed my voucher initially, it kept saying that the voucher had already been claimed. The copy explaining the user flow could be a lot clearer.

11 November 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Grace,

Thank you for taking the time to share your feedback. We're sorry to hear you experienced issues with the search page not loading and the time-selection dropdown not working. As we haven’t encountered these issues on our end, we really appreciate you bringing them to our attention.

Regarding the message indicating that your voucher had already been redeemed - this appears when a gift recipient has previously redeemed their voucher into their Gifting Owl account. Once redeemed, it’s stored safely in the account and ready to be applied to an experience booking. We understand how this could be confusing, and we’ve made the necessary changes to ensure this is now much clearer!

Thank you again for your valuable feedback. We always strive to improve the user experience, and insights like yours help us make meaningful improvements for all customers. We hope you have a wonderful massage experience in Madrid!

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