After reading all the negative reviews, I won’t be wasting my time or money on this company.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered an envelope necklace containing a photo, it took ages to arrive, the quality is poor very cheap, on opening the envelope the magnet came off & the photo inside there is a hole in face, there... See more
So I posted a review about my horrible experience with giftcustom and they replied to my review after FIVE MONTHS LATER. I decided to sent an email as they advised me to and needless to say, they NEV... See more
I ordered two Hermes bags on December 10. Never received a confirmation email thank God I take screenshots of everything. I just emailed them no response and I got charged 170 something dollars. It’s... See more
People also looked at
You’re hats are garbage
You’re hats are garbage. There not what you advertise on your website. I paid for a cap that has the worn out look not a thug cap. It’s New Jersey so I guess I’m not surprised, thanks for nothing.
13 August 2021
Reply from GIFTCUSTOM
On behalf of the gift custom team, I sincerely apologize that you had an unpleasant experience with our company. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your shopping experience with us is unexpected. As we truly want to listen to your problem and make the thing right, we did send you a request to ask for more information via Trustpilot. Otherwise, you can direct me at info@giftcustom.co with the title ""Trustpilot_[The order number]"" regarding your issue. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
I ordered a ball cap and the wrong one…
Company responded with a 50% offer on next purchase. This is unacceptable.
All information including photos of product ordered and photos of product delivered were forwarded again to company.
I ordered a ball cap and the wrong one was delivered. I have asked for a refund or exchange.
This company continues to act dishonestly, refusing to honor the purchase! They need to offer a refund or correct product exchanged.
This is a terrible, dishonest, scam company.
12 August 2021
Unprompted review
Reply from GIFTCUSTOM
On behalf of the gift custom team, I sincerely apologize that you had an unpleasant experience with our company. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your shopping experience with us is unexpected. As we truly want to listen to your problem and make the thing right, we did send you a request to ask for more information via Trustpilot. Otherwise, you can direct me at info@giftcustom.co with the title ""Trustpilot_[The order number]"" regarding your issue. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
Ordered a flag and flag is only visible…
Ordered a flag and flag is only visible on one side.
3 August 2021
Reply from GIFTCUSTOM
Hi Robert Mayner, thank you for reaching out, we are so sorry for the inconvenience this has caused you. As we truly want to listen to your problem and make the thing right, we have sent an email to you. We look forward to hearing from you soon.
I paid $10.00 for express delivery u…
I paid $10.00 for express delivery u said it would come June4th but got here on the June7th not good was having a memorial service for her with 50 people the 5th not good.
14 July 2021
Reply from GIFTCUSTOM
Hi Mary Blue, we really appreciate your feedback. It helps us improve and therefore provide a better service to wonderful customers like you.
The shirt I ordered for my husband for…
The shirt I ordered for my husband for Father's Day was not the color or size I ordered. My husband's Father's Day was almost ruined. I had to go out and purchase another shirt to go with his outfit. VERY INCONVENIENT!
1 July 2021
Reply from GIFTCUSTOM
Hi Tamika Anderson-Jones, thank you for reaching out, we are so sorry for the inconvenience this has caused you. We understand how it can be frustrating when receiving an item that does not meet your expectations but we hope you can be assured that the particular product you received was an unfortunate anomaly. As we truly want to listen to your problem and make the thing right, we have sent an email to you.
Gift custom for all!
WOW!! Gift custom is definitely a 5 star rating in my book!! Their items are beautifully made & even looks better when I received them! After I ordered my first item, I liked it so much I ordered more! My personalized posters & canvases of my beloved husband came out so beautiful! I have them in just about every room in my home. Not only are the items beautiful, their prices are great and shipping was quick ! I would HIGHLY recommend Giftcustom to others!!! Great job!!!!
1 July 2021
Disappointed
I ordered a white shirt but the shirt wasn’t even white (more like an off white or yellowed). The colors were not vibrant like the picture and looked like it would fade after the first wash. Very disappointing.
1 July 2021
Reply from GIFTCUSTOM
On behalf of the gift custom team, I sincerely apologize that you had an unpleasant experience with our company. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your shopping experience with us is unexpected. As we truly want to listen to your problem and make the thing right, we did send you a request to ask for more information via Trustpilot. Otherwise, you can direct me at info@giftcustom.co with the title ""Trustpilot_[The order number]"" regarding your issue. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
SCAMMERS DONT ORDER FROM THEM
Placed an order A week before Fathers Day and paid the extra shipping to get there faster. It didnt come faster nor would they refund me my shipping. They said its an good product even though you might rcv it later its still an beautiful gift. They stop responding to the emails. I also ordered an 2nd package to my husband. I still have yet to get it. DONT ORDER FROM THEM. SCAMMERS IN CA. TAKE YOUR MONEY ELSEWHERE.
27 June 2021
Unprompted review
Reply from GIFTCUSTOM
On behalf of the gift custom team, I sincerely apologize that you had an unpleasant experience with our company. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your shopping experience with us is unexpected. As we truly want to listen to your problem and make the thing right, we did send you a request to ask for more information via Trustpilot. Otherwise, you can direct me at info@giftcustom.co with the title ""Trustpilot_[The order number]"" regarding your issue. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
Been over a month now still haven't got…
Been over a month now still haven't got my order crazy..never order from this place again
14 May 2021
Unprompted review
Reply from GIFTCUSTOM
On behalf of the gift custom team, I sincerely apologize that you had an unpleasant experience with our company. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your shopping experience with us is unexpected. As we truly want to listen to your problem and make the thing right, we did send you a request to ask for more information via Trustpilot. Otherwise, you can direct me at info@giftcustom.co with the title ""Trustpilot_[The order number]"" regarding your issue. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
Keep getting lied to
Keep getting lied to. Took my money in April but state still processing and it's a standard gift not personalized. Emails in broken English. Scam.
12 May 2021
Unprompted review
Reply from GIFTCUSTOM
On behalf of the gift custom team, I sincerely apologize that you had an unpleasant experience with our company. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your shopping experience with us is unexpected. As we truly want to listen to your problem and make the thing right, we did send you a request to ask for more information via Trustpilot. Otherwise, you can direct me at info@giftcustom.co with the title ""Trustpilot_[The order number]"" regarding your issue. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
Reply from GIFTCUSTOM
Hi Krystal Batchelor, We understand how it can be frustrating when receiving an item that does not meet your expectations. As we truly want to listen to your problem and make the thing right, we have sent an email to you.
Everything went pretty well
Everything went pretty well. I have only received part of my order and waiting for the balance. I ordered these in plenty of time to make it here before a couple birthdays. Guess ordering a month ahead wasn’t enough time.
4 May 2021
There were a couple of small stains on…
There were a couple of small stains on the back of the blanket when it arrived and I was also supposed to receive a smaller one but it didn’t come.
30 April 2021
Reply from GIFTCUSTOM
On behalf of the gift custom team, I sincerely apologize that you had an unpleasant experience with our company. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your shopping experience with us is unexpected. As we truly want to listen to your problem and make the thing right, we did send you a request to ask for more information via Trustpilot. Otherwise, you can direct me at info@giftcustom.co with the title ""Trustpilot_[The order number]"" regarding your issue. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
Beautiful Work.
Beautiful Work.
My item came exactly like I ordered it. Fast shipping. Nothing damaged. Would order from them again.
28 April 2021
Great products
27 April 2021
Reply from GIFTCUSTOM
Thank you Jodi Kaplanek, we really appreciate your feedback. It helps us improve and therefore provide a better service to wonderful customers like you.
I spent hard earned money on a gift for…
I spent hard earned money on a gift for the father of my children for Father’s Day. It was never delivered. They would not help. They do not care about their customers.
7 April 2021
Unprompted review
Reply from GIFTCUSTOM
On behalf of the gift custom team, I sincerely apologize that you had an unpleasant experience with our company. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your shopping experience with us is unexpected. As we truly want to listen to your problem and make the thing right, we did send you a request to ask for more information via Trustpilot. Otherwise, you can direct me at info@giftcustom.co with the title ""Trustpilot_[The order number]"" regarding your issue. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
Sent item to wrong address and then you…
Sent item to wrong address and then you refuse to point me in the right direction and jerk a person around.
Good scam.
21 March 2021
Reply from GIFTCUSTOM
On behalf of the gift custom team, I sincerely apologize that you had an unpleasant experience with our company. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your shopping experience with us is unexpected. As we truly want to listen to your problem and make the thing right, we did send you a request to ask for more information via Trustpilot. Otherwise, you can direct me at info@giftcustom.co with the title ""Trustpilot_[The order number]"" regarding your issue. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.