I put a order in for different amounts £181.00 in total to be presided. When paying it came up please check the information entered. So I left the site. I had a e mail from my on line... See more
Company replied
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See what reviewers are saying
I purchased what I thought was physical gift cards but in error purchased e-gift cards . Sent email asking to exchange but no reply received . Phoned customer services very difficult call as rep app... See more
Company replied
I was late in deciding what to get my son in law for his birthday only deciding to get him a ticket master voucher last minute. I’m not great with online shopping but found the procedure easy straight... See more
Company replied
Good price when discount, convenient to use. Still, something hope to improve, beside the GBP 1 process fee newly added this year, the limit price of a card is too low (Not even able to make up a G... See more
Company replied
Company details
Written by the company
At Gift Card Store, our mission is to make gifting great. Whether you're gifting a loved one on a special occasion, treating a friend with a surprise gift or even saying 'thank you' to a colleague, we offer a wide range of physical and eGift cards to suit every age, interest and occasion. Choose one of our multi-store gift cards and let them browse a range of stores to spend it in, or pick a branded gift card or eGift so they can treat themselves to some of their favourite products. The choice is yours!
Contact info
Ireland
- giftcardstore.co.uk
3.1
Average
278 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Be aware no cashback from Topcashback
So far alright with The gift card store but there is always pending cash back from topcashback because of the pending from Gift card store even I did everything right. I have waited more than 4 months already...
1 September 2024
Reply from Gift Card Store
Hello DD,
Thank you for taking the time to leave a review.
In this case you would need to speak to Topcashback for further information regarding cash back.
Kind regards
Gift Card Store Team
I still not yet received my gift card
I still not yet received my gift card , hope someone can follow up
8 December 2024
Reply from Gift Card Store
Hello Mei,
Thank you for taking the time to leave a review and very sorry to hear your gift card hasn't arrived.
Please could you contact our support team directly so this can be raised and an investigation performed.
You can get hold of our team via email on info@giftcardstore.co.uk or via phone on number 0344 381 5065
Very sorry for any inconvenience.
Kind regards
Gift Card Store Team
Difficult to load the evouchers
Difficult to load the evouchers. Customer service didn’t want to know. Kept sending me to another site. Would never buy from here again!
17 December 2024
Reply from Gift Card Store
Hello Marian,
Thank you for taking the time to leave a review and very sorry for the issue that you have had.
Unfortunately, as the gift cards are sent from the respective company and not Gift Card Store - this is the reason you're asked to contact them directly.
We assure you if we could resolve, it would be done in a heartbeat.
Again very sorry for the inconvenience.
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Tessa,
Thank you for taking the time to leave a review.
We are really happy to hear of your positive experience with us.
Kind regards
Gift Card Store Team
Decent discount on One4All gift ecards
Decent discount on One4All gift ecards. No issues with purchase.
20 December 2024
Reply from Gift Card Store
Hello Paul,
Thank you for taking the time to leave a review.
We are really happy to hear of your positive experience with us.
Kind regards
Gift Card Store Team
Ordered a £50 voucher a week ago and…
Ordered a £50 voucher a week ago and still haven’t received the gift card. No response either from the email I sent requesting tracking details. Very disappointed.
22 December 2024
Reply from Gift Card Store
Hello Deborah,
Thank you for taking the time to leave a review and very sorry to hear you have still not received your voucher.
We have taken a look at the account and can see this is on the way to you, however due to the busy Christmas period it can take just a little longer.
We would expect you to receive your card no later than 5 to 7 working days from purchase date.
If you haven't received your card by this point, please do get in touch directly on phone number 0344 381 5065 and we will happily look into it further for you.
Kind regards
Gift Card Store Team
Terrible orders a week ago promised 3…
Terrible orders a week ago promised 3 delivery not arrived 8 days later.
15 December 2024
Reply from Gift Card Store
Hello Gary,
Thank you for taking the time to leave a review and very sorry to hear you have still not received your voucher.
We have taken a look at the account and can see this is on the way to you, however due to the busy Christmas period it can take just a little longer.
We would expect you to receive your card no later than 5 to 7 working days from purchase date.
If you haven't received your card by this point, please do get in touch directly on phone number 0344 381 5065 and we will happily look into it further for you.
Kind regards
Gift Card Store Team
DONT TRUST
We purchased a £100 gift voucher. The offer stated (and I have a screen shot) special bonus of £12 offered on all purchases. The offer was not fulfilled in the reduction of cost taken or in the Gift voucher itself. I phoned and was assured it would be rectified in 48hrs. 3 days later an email arrived, states on your next order, we will give you a discount code as a gesture of goodwill, decided to try place another order of £25 to insert the said discount code and guess what, no place to insert during checkout. I believe false advertising to gain sales is illegal
*** STILL WAITING 02/03/2025***
Ref the reply below 🤔 STILL WAITING 19/3/25
13 December 2024
Reply from Gift Card Store
Hello Jacqueline,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
We can see an active case for you already, so we have asked the team to get back in touch with you directly today with guidance on how to use your discount.
Kind regards
bYond Card Team
Quick delivery
Good easy web site to purchase gift cards .would definitely use again
14 December 2024
Reply from Gift Card Store
Hello,
Thank you for taking the time to leave a review.
We are really happy to hear of the positive experience you had with us.
Kind regards
Gift Card Store Team
The Gift Cards for a range of stores.
The Gift Cards can be used in a range of stores which makes them more flexible than buying for a specific store. The gift cards were delivered in plenty of time for Christmas and so will make brilliant presents. Thank you.
18 December 2024
Reply from Gift Card Store
Hello Lee,
Thank you for taking the time to leave a review.
We are really happy to hear of your positive experience with us. Have a lovely Christmas!
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello,
Thank you for taking the time to leave a review.
We are really happy to hear of your positive experience with us (and that you were able to snag the 12% extra benefit).
Kind regards
Gift Card Store Team
I ordered it a week ago and it still…
I ordered it a week ago and it still hasn’t arrived.
12 December 2024
Reply from Gift Card Store
Hello,
Thank you for taking the time to leave a review and very sorry to hear you have still not received your voucher.
We have taken a look at the account and can see this is on the way to you, however due to the busy Christmas period it can take just a little longer.
We would expect you to receive your card no later than 5 to 7 working days from purchase date.
If you haven't received your card by this point, please do get in touch directly on phone number 0344 381 5065 and we will happily look into it further for you.
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Debs,
Thank you for taking the time to leave a review.
We are really happy to hear of the great experience you have had with us.
Kind regards
Gift Card Store Team
Waste of time
Was hesitant based on mixed reviews but thought i would give them a chance. Order on Saturday a digital one4all card. Nothing sent by Sunday so emailed. Monday replied back with details requested. Was told the order was not processed correctly, so we will need to issue a refund. 2 days later a refund has been provided, but complete waste of time. Not sure how orders cannot be processed incorrectly and why they take orders and payments if they cannot be processed.
14 December 2024
Unprompted review
Reply from Gift Card Store
Hello Vijay,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
We'll request more information via Trust Pilot so we can have a look into this further for you.
Kind regards
Gift Card Store Team
Digital gift card in 3-5 days!
Ordered a digital one for all gift card. FAQ said delivered in minutes. Nothing arrived so I called customer services to be told it will take 3-5 days?! Asked why this wasn't mentioned on the website to be told they don't know why.
Email states: All eGift orders are processed almost immediately, once your method of payment has been approved.
Asked for a refund but this was refused. Will never use again.
18 December 2024
Unprompted review
Reply from Gift Card Store
Hello,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had.
E-gifts are usually dispatched no longer than 24 hours, so we're going to request more information via Trust Pilot so we can investigate.
Kind regards
Gift Card Store Team
Excellent gift for the 'hard to buy for'
Ordering was easy - extra money added to the card is brilliant.
Gift card arrived a few days later with a lovely Christmas theme and our private message was printed on the accompanying letter.
Wasn't to keen on the free Christmas card I could have send it in though.
Apart from that excellent service - have used before and will definitely use again
6 December 2024
Reply from Gift Card Store
Hello Ineke,
Thank you for taking the time to leave a review.
We are really happy to hear you are enjoying our service and will pass forward the feedback regarding the card.
Kind regards
Gift Card Store Team
quick service great value
17 December 2024
Reply from Gift Card Store
Hello Mrs Lee,
Thank you for taking the time to leave a review.
We are really happy to hear you are enjoying our service.
Kind regards
Gift Card Store Team
Excellent service couldn’t fault it
17 December 2024
Reply from Gift Card Store
Hello Mr Metcalf,
Thank you for taking the time to leave a review.
We are over the moon to hear you are happy with we our service.
Kind regards
Gift Card Store Team
Poor customer service
Firstly I have to say that it was my initial mistake that has caused me to rate Gift Card Store with a 2 star rating.
I ordered a gift card online and ordered an e-gift card by mistake (I actually needed a physical card) which was, rightly, sent to my e~mail address, however, I instantly realised my mistake and got in contact with the Gift Card Store who e-mailed back asking for further information which I gave and also requested cancelling the e-gift card and asked if I could be sent a physical card. Then 2 days later I received another e~mail saying they couldn’t help and that I was stuck with the e Gift Card. The 2 star rating is for the lack of any help and quite a poor customer service response
10 December 2024
Reply from Gift Card Store
Hello David,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had.
Unfortunately, due to our terms and conditions once the card arrives it cannot be cancelled - we do apologise for that.
We will certainly pass forward your feed back to the customer service team regarding your experiences with them.
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Dawn,
Thank you for taking the time to leave a review.
We are over the moon to hear you are happy with we our service.
Kind regards
Gift Card Store Team
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