I put a order in for different amounts £181.00 in total to be presided. When paying it came up please check the information entered. So I left the site. I had a e mail from my on line... See more
Company replied
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I purchased what I thought was physical gift cards but in error purchased e-gift cards . Sent email asking to exchange but no reply received . Phoned customer services very difficult call as rep app... See more
Company replied
I was late in deciding what to get my son in law for his birthday only deciding to get him a ticket master voucher last minute. I’m not great with online shopping but found the procedure easy straight... See more
Company replied
Good price when discount, convenient to use. Still, something hope to improve, beside the GBP 1 process fee newly added this year, the limit price of a card is too low (Not even able to make up a G... See more
Company replied
Company details
Written by the company
At Gift Card Store, our mission is to make gifting great. Whether you're gifting a loved one on a special occasion, treating a friend with a surprise gift or even saying 'thank you' to a colleague, we offer a wide range of physical and eGift cards to suit every age, interest and occasion. Choose one of our multi-store gift cards and let them browse a range of stores to spend it in, or pick a branded gift card or eGift so they can treat themselves to some of their favourite products. The choice is yours!
Contact info
Ireland
- giftcardstore.co.uk
3.1
Average
278 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
I purchased a voucher for a relative as…
I purchased a voucher for a relative as a Christmas gift, the voucher never arrived I emailed on the 18 December and receive a reply on the 11 February which gave me details of how to look for the voucher, which I did and informed them I did not receive it, I did not receive a reply until 12 March, again informing me they are receiving a high volume of emails, what a joke!!
18 December 2024
Unprompted review
Reply from Gift Card Store
Hello,
Thank you for taking the time to leave a review and very sorry to hear of the experience you have had.
In order to look into this further we have requested more information via Trustpilot. Once we have this, we'll investigate and provide an update.
Kind regards
Gift Card Store Team
Great choice of gift cards.
Very easy site to navigate and order process easy. Highly recommend.
8 March 2025
Reply from Gift Card Store
Hello Chris,
Thank you for taking the time to leave a review.
We are really please to hear of your positive experience using our gift cards.
Kind regards
Gift Card Store Team
False advertising.
False advertising.
They get you by promising a 10% bonus when your order you gift card which is a lie. The 10% bonus is on the next order.
Called the customer service before recieving the gift card (woke up the lady in the middle of the day) and she said no refunds possible.
22 February 2025
Unprompted review
Reply from Gift Card Store
Hello Ro,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had.
In order to look into this further we have requested more information via Trust Pilot.
Kind regards
Gift Card Store Team
Order stuck in processing
Did not fulfill an order of mine. The phone number listed on their website is incorrect. No way to contact CS because they are also not responding to my email.
One4all digital cards from them cannot be added to Apple Wallet either.
20 February 2025
Reply from Gift Card Store
Hello Kai,
Thank you for taking the time to leave a review and sorry to hear of any issues you are having.
We have checked the order number you provided, however this order fulfilled correctly on the 17th Feb. If you are having difficulties, please do call 0344 381 5065 to speak to an agent. We have just checked this number and we successfully reached customer services quite quickly.
We are testing the email box to make sure that is functioning correctly.
Kind regards
Gift Card Store Team
No response from CS
I have bought one4all gift card. After payment, there are no confirmation emails or gift card received. I tried to contact CS for a whole week but no reply.
(I have sent email to info at giftcardstore.co.uk at 18 Feb 2025 18:05 and 20 Feb 2025 11:36. I also used the feedback function on your website twice. I felt so desperate that no response for so long. Then I use Facebook messenger to send a message, also no reply. I am so glad that I can finally get a reply here. Can you please check if your email box is full so cannot receive my emails?)
17 February 2025
Reply from Gift Card Store
Hello K.Y,
Thank you for taking the time to leave a review. We are really sorry to hear of the issues you have had.
Taking a look we can sadly not see any correspondence from yourself regarding this issue, however can see that the order you made has failed due to exceeding the limit of the card.
We have also gone ahead and refunded any money that was on hold back to your account, which should arrive in full within the next 3-5 working days.
We do apologise for the inconvenience.
Kind regards
Gift Card Store Team
I received the charge from this company…
I received the charge from this company without me requesting anything, I didn't even know this page existed. I need you to contact me
22 February 2025
Unprompted review
Reply from Gift Card Store
Hello Saray,
Thank you for taking the time to get in touch.
Please could you contact the team on either info@giftcardstore.cu.uk or call 0344 381 5065 and the team will investigate any potential problems with you directly.
Kind regards
Gift Card Store Team
Good price and convenient to use
Good price when discount, convenient to use.
Still, something hope to improve, beside the GBP 1 process fee newly added this year, the limit price of a card is too low (Not even able to make up a GBP 100 one4all card?). It is inconvenient for small amount.
Hope to improve process with TopCashBack also as the cash back from Gift card store was always kept pending in topcashback.
14 February 2025
Reply from Gift Card Store
Hello Man,
Thank you for taking the time to leave a review.
We will be sure to pass along your feedback to the relevant team to look into, as we are always looking for ways to improve customer journey.
We are glad to hear that your overall experience is a positive one.
Kind regards
Gift Card Store Team
I purchased 5 Gift cards on February…
I purchased 5 Gift cards on February 9th and have not received the gift cards yet, have contacted customer service, but have not resolved the problem! This experience really left me disappointed in your company!
9 February 2025
Reply from Gift Card Store
Hello Cathy,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
We have located the case/correspondence and have asked the agent dealing this to get in touch as soon as possible.
Thank you so much for your patience.
Kind regards
Gift Card Store Team
What’s the purchase fee £1 for
What’s the purchase fee £1 for? Also, it’s not 12% off actually.
17 February 2025
Reply from Gift Card Store
Hello Anita,
Thank you for taking the time to leave a review.
If you are having any issues with the 12% off, please do contact the team who will be happy to look into this further for you.
Our contact information can be found here: https://www.giftcardstore.co.uk/pages/contact
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Andrea,
Thank you for taking the time to leave a review.
We are really happy to hear of you positive experience with our card.
Kind regards
Gift Card Store Team
Purchased a giftcard 3 days ago...£101
Purchased a giftcard 3 days ago...£101
Have not received my card!
One phone call on date of purchase, and 2 emails since with no response. This is not acceptable. Please respond.
15 February 2025
Reply from Gift Card Store
Hello Alison,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
We can see that a case was raised on your behalf and an agent has now been in touch as of the 19th February.
Please accept our apologies for the inconvenience.
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Mr and Mrs Turnbull.
Thank you for taking the time to leave a review.
We are really happy to hear of you positive experience with our card.
Kind regards
Gift Card Store Team
Worked my a** off to buy a giftcard from you and finally succeeded...
I was trying to buy the 12%off bonus card but the orders keep declining, I am 100% sure I have aligned my billing address, my credit card name, my number, cvc, expiration date, everything is correct. And the bank has me approved the the transaction, but it was declined by BHN*GiftcardstoreUK that I believe it's your company,
not until I recently changed my computer, then I suddenly succeeded?? so I am doubting their compliance department blocked my old pc's transaction for whatever reasons. and they never replied email.
5 February 2025
Unprompted review
Reply from Gift Card Store
Hello Brandon,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had.
If you would like us to take a further look into what could have possibly gone wrong, please do contact us directly on either info@giftcardstore.co.uk or phone number 0344 381 5065.
We are happy to hear that you did manage to put an order through in the end however.
Kind regards
Gift Card Store Team
Firstly customer care were very nice…
Firstly customer care were very nice but they seem to have limited access to the systems so can't provide much detail around the problem.
Tried to buy e-cards and on two occasions and the transactions went through and the money was taken but no e-cards were delivered. Unfortunately they think that it might be a system error but cannot be specific which means that I now need to go to a competitor and buy their product instead. Its a shame as this was my first choice of gift card
14 February 2025
Unprompted review
Reply from Gift Card Store
Hello Ashley,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
If you would like us to take a further look into what could have possibly gone wrong, please do contact us directly on either info@giftcardstore.co.uk or phone number 0344 381 5065. We will be happy to investigate.
Very sorry for the inconvenience.
Kind regards
Gift Card Store Team
Not happy
Twice ive ordered gift cards and each time the envelope has not been sealed....you could see all the glue was intact and never used. One was given to me loose by the postman due to the envelope not being sealed. Will not order again
30 January 2025
Reply from Gift Card Store
Hello Margaret,
Thank you for taking the time to leave a review and very sorry to hear that the envelope arrived open.
We will be certain to pass along this feedback and have this investigated to make sure it doesn't happen again, however we can assure you that this would not be standard process.
Please accept our apologies for the inconvenience.
Kind regards
Gift Card Store Team
its a very easy process to buy gift…
its a very easy process to buy gift card at Gift card store and there are some special offer from time to time
12 February 2025
Reply from Gift Card Store
Hello Vicky,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with us, and that you found the process easy.
Kind regards
Gift Card Store Team
Good quick delivery maybe would be good…
Good quick delivery maybe would be good if a folder and envelope came with the card even if there was a small charge for it
7 February 2025
Reply from Gift Card Store
Hello Linda,
Thank you taking the time to leave a review.
We are really please to hear your positive experience with our card and that it arrived quickly.
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Nancy,
Thank you for taking the time to leave a review.
We are please to hear you enjoy your card and find it easy to use.
Kind regards
Gift Card Store Team
Impressive service
Very impressed with the speed of delivery. The card is attached to a note which you personalise when ordering online. This makes it easy to insert into a greetings card. I Will definitely use this service again
20 January 2025
Reply from Gift Card Store
Hello Jim,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with Gift Card Store and that you'll happily be back to use us again.
Kind regards
Gift Card Store Team
Excellent service
Excellent service was kept informed and it’s was delivered on the day I wanted would definitely recommend.
Ordering was easy too.
15 January 2025
Reply from Gift Card Store
Hello Chris,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with us and that you found ordering easy.
Kind regards
Gift Card Store Team
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