I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
Company replied
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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They excellent i often order my smokes for delivery but at the weekend they had trouble with their system and even when i rang they were so lovely and when they got it fixed they were nice enough to... See more
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Panthera Slushie & Frozen Drink Maker 2L
(142)
12" Outdoor Auto-Rotate Gas Pizza Oven
(51)
Bug-A-Salt 3.0 Advanced Combat Blast
(25)
Panthera 2.6L Slushie Machine Pro Soft Serve & Frozen Drink Maker Black
(24)
Pink Glitter Pearl Shell Lamp
(19)
Stay Cosy Heated Faux Fur Blanket 160 x 120 cm - Rainbow
(19)
SWIG Outdoor Portable Gas BBQ Grill On Wheels
(17)
Bug-A-Salt 3.0 Realtree Camo
(16)
Iridescent Glitter Pearl Shell Lamp
(16)
Glam Mirrored 3 Drawer Bedside Table with Wireless Charging, LED Lighting, and Bluetooth Speakers
(16)
Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Great products
Great products, friendly staff, I ordered 2 x pizza ovens for click and collect.
Very fast delivery.
4 May 2026
Reply from GiftBox
Hi Jen, thank you for taking the time to leave a five-star review! We’re so pleased to hear you’re happy with Giftbox products, friendly service, and fast click & collect delivery for your pizza ovens.
Still waiting for my parcel not…
Still waiting for my parcel not delivered no tracking very bad
20 May 2026
Reply from GiftBox
Hi Sue, We’re sorry for the frustration caused. At the time you contacted our customer service team, tracking information was not yet available. As soon as the tracking details and estimated delivery date became available, these were shared with you directly.
Reply from GiftBox
Hi Julie, thank you for taking the time to leave a five-star review! We are thrilled your Giftbox order arrived quickly :)
Good service
Ceramic plate was broken on delivery but Kirra immediately sent out a replacement free of charge. Pizza oven works a treat.
4 May 2026
Reply from GiftBox
Hi David, thank you for taking the time to leave a five-star review! We’re really sorry to hear that your package arrived broken. We’re glad that Kirra from our Giftbox customer service team was able to resolve the issue quickly to your satisfaction. We appreciate you bringing this to our attention and giving us the opportunity to make things right :)
Overa Cinema couch
Speedy delivery like 4 days after id ordered item, easy to order on the gift box website. I would buy from here again 🙂
4 May 2026
Reply from GiftBox
Hi Claire, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive experience with our GiftBox website and speedy delivery :)
XEcho 50w karaoke speaker
Hassle free transaction on line ordering and fast delivery (as out of stock for click and collect ) this my second purchase. Truly please with the product and discounted price.
18 May 2026
Reply from GiftBox
Hi Chiew-lian, thank you for taking the time to leave a five-star review! We’re so pleased to hear your online ordering experience was hassle free and that your delivery arrived quickly. We hope you enjoy your Giftbox purchase and the great discounted price.
Heated foot massager.
Purchase and delivery process was great. Unfortunately the product was faulty and had to wait for a replacement which was a little disappointing as it was for a Mother’s Day gift.
3 May 2026
Reply from GiftBox
Hi Matt, thank you for your feedback. We’re sorry the product was faulty and that the replacement delay impacted your Mother’s Day gift however we are glad the Giftbox customer service team were able to resolve the issue.
The order was done quickly and is now…
The order was done quickly and is now on its way to me. I’m very happy.
19 May 2026
Reply from GiftBox
Hi Shirley, thank you for taking the time to leave a five-star review! We are glad it was quick to place and dispatch the Giftbox order :)
Reply from GiftBox
Hi Steve, thank you for taking the time to leave a five-star review and we are so happy to hear that you are happy with Giftbox prices and product quality :)
Poor customer service and no support for faulty product
I purchased an auto rotate gas pizza oven that stopped working after only around one year of normal use. I was told there are no spare parts available and no repair options. GiftBox refused to offer any repair, replacement or refund and simply stated the product was out of warranty. I expected a product of this value to last much longer and better support from the retailer.
19 May 2026
Unprompted review
Reply from GiftBox
Hi Chloe, thank you for your feedback. We’re sorry to hear about your experience with the pizza oven and understand your disappointment.
Unfortunately, as the product is outside the warranty period and spare parts are not available from the supplier, we were unable to offer a repair or replacement. We appreciate your comments and will pass your feedback on to our team for review.
Order was ready with in 5 mins of the…
Order was ready with in 5 mins of the store opening. Quick collection and hassle free.
19 May 2026
Reply from GiftBox
Hi Aaron, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had such a fast experience with GiftBox Click and Collect!
Reply from GiftBox
Hi Cathy, thank you for taking the time to leave a five-star review! We’re thrilled to hear you love our Giftbox products and that your order arrived quickly :)
Reply from GiftBox
Hi Belinda, thank you for taking the time to leave a five-star review! We’re thrilled to hear you love our Giftbox Hazel sofa and that your order arrived on time :)
Awesome product
30 September 2025
Reply from GiftBox
Hi Heath, thank you for taking the time to leave a five-star review! We are thrilled you love Giftbox My Arcade Space Invaders Pocket Player just as much as we do :)
It is always so convenient and easy to…
It is always so convenient and easy to buy from gift box ✌🏻
18 May 2026
Reply from GiftBox
Hi Linda, thank you for taking the time to leave a five-star review! We’re so pleased that Giftbox is always so convenient and easy to purchase from :)
They are convenient
They are convenient, close to my home and very reasonably priced.
I love the new product range definite attention grabbers.
29 April 2026
Reply from GiftBox
Hi Celeste, thank you for taking the time to leave a five-star review! We’re so pleased to hear that you found Giftbox store location convenient. It’s great to know you were happy with our products, and pricing.
There was a bit of mess with the…
There was a bit of mess with the ordering but the workers trying to fix the error were great
18 May 2026
Reply from GiftBox
Hi Lynette, thank you for taking the time to leave a four-star review! We are please our Giftbox team were able to resolve the error with ordering.
Great price
Great price, discounts & products! The customer service is always outstanding, helpful & polite!
2 May 2026
Reply from GiftBox
Hi Mandy, thank you for taking the time to leave a five-star review and your kind words! We are glad you are happy with Giftbox prices, products, sales and customer service :)
The item I ordered turned out to be out…
The item I ordered turned out to be out of stock and they went above and beyond to get it for me in a limited timeframe.
15 May 2026
Reply from GiftBox
Hi Kim, thank you for taking the time to leave a five-star review! We are glad you are happy with Giftbox customer service to ensure your item arrived in time.
Good prices...good communication...very…
Good prices...good communication...very speedy delivery.
Quality items
29 April 2026
Reply from GiftBox
Hi Angie, thank you for taking the time to leave a five-star review and your kind words! We are glad you are happy with Giftbox prices, communication, delivery and quality :)
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