Giantbighands Reviews 23

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

This company has been prompt and responsive with the address mix up with my order. Can't wait to receive the sweatshirt I for my mother.

Rated 1 out of 5 stars

be very careful this company feels illegal and untrustworthy. Their voicemail box is full. They don’t return any correspondence and it seems to be like a scam.

Rated 2 out of 5 stars

I ordered a Glammy sweatshirt. The design showed a sparkly design. I thought I had to have this sweatshirt. Once I received the sweatshirt I was immediately disappointed. The sweatshirt as you call it... See more

Rated 5 out of 5 stars

Very prompt when asking questioning and helped resolve an issue right away. Friendly customer service and they care about their products.

Company details

  1. Clothing Store

Written by the company

Welcome to GiantBigHands – Your Destination for Premium Embroidery Apparel! Dear our valued customers, we are Giantbighands, a clothing brand. At GiantBigHands, we believe in the artistry of expression and the power of personal style. We are an online haven dedicated exclusively to the world of embroidery, where shirts and caps are more than just garments; they are canvases for creativity and individuality.


Contact info

3.4

Average

TrustScore 3.5 out of 5

23 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

scam

be very careful this company feels illegal and untrustworthy. Their voicemail box is full. They don’t return any correspondence and it seems to be like a scam.

24 November 2025
Unprompted review
Rated 2 out of 5 stars

I ordered a Glammy sweatshirt

I ordered a Glammy sweatshirt. The design showed a sparkly design. I thought I had to have this sweatshirt. Once I received the sweatshirt I was immediately disappointed. The sweatshirt as you call it is not sweatshirt material. This was a stiff material. Not comfortable at all. The design was shown as being sparkly. It was a design that I could have made on my own. Very disappointed. You need to change your wording from sweatshirt to pull over. This was a waste of money. Buyer Beware if you think you are getting a sweatshirt.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

This company was amazing to work with

This company was amazing to work with. The quality of the product was excellent. There was a mix up with my delivery and they quickly assisted in assuring i received my product.
Thank you sooo much for making my son’s Father’s Day special

22 July 2025
Unprompted review
Rated 5 out of 5 stars

I made a shipping address mistake

I made a shipping address mistake. Customer service is wonderful. They responded quickly and have been eager to help me out. I can’t wait for the Father’s Day shirt to arrive for my husband! I would order from this company again.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Keep trying to reach someone

Got a response back promptly from this company on a chief complaint I had. Definitely gave clarification and noted that it was a technical problem that was out of their control, but I respect the honest response! Will definitely recommend them to others.

4 May 2025
Unprompted review
Rated 1 out of 5 stars

Ordered something weeks ago

Ordered something weeks ago. Haven’t received it and no tracking information. I have emailed multiple times. Looks like everyone else is having a same problem. Is this a scam? It would be nice to have a reply or give me my $60 back. This is theft and will be reported to police. You should be ashamed of yourselves.

22 December 2024
Unprompted review
Rated 1 out of 5 stars

Sweatshirt not received.

I placed an order on Dec 2nd and paid for express shipping to ensure I had it for Christmas. I am still waiting for my sweatshirt. I have emailed twice and received no reply. Feels like I’ve been scammed. I guess we’ll see.

2 December 2024
Unprompted review
Rated 4 out of 5 stars

The ordering of Sweatshirt was easy

They ended up getting sweatshirt to me on time. Is really cute too

16 December 2024
Unprompted review
Giantbighands logo

Reply from Giantbighands

Thank you for your message, and we sincerely apologize for the inconvenience caused by the delay in delivery. We understand how important this purchase is for you and regret not meeting your expectations for timely delivery.

After working diligently with our shipping partner, we are pleased to inform you that your order status has been updated. We will send you the details via email shortly. Rest assured, we are taking full responsibility for your order.

Thank you for considering us, and we apologize once again for any inconvenience caused.

Rated 4 out of 5 stars

Poor quality/ not what you paid for

The item I ordered showed as a sparkly word “GiGi”. Paid a lot of money for it.
What did I get, an Iron on and a very thin sweatshirt. What a waste of money.

Edit: customer service is good. They did issue a new sweatshirt at no more cost to me.
The first sweatshirt had no glitter, looked nothing like what they sent. They replaced it with a shirt that has the glitter. The problem is they sent it in a vacuum sealed bag which caused the lettering to be crinkled.
I appreciate all they have done. Maybe if I hang it, the wrinkles will come out.

30 October 2024
Unprompted review
Giantbighands logo

Reply from Giantbighands

Hi Lorraine Schiavo, I am truly sorry to hear about your disappointment with the "GiGi" sweatshirt. I understand how frustrating it is when a product does not meet your expectations, especially after paying a premium price.

Our shirts feature a printed effect that resembles glitter. However, based on feedback from our customers, we have recently improved our products by using actual glitter for a more vibrant appearance. Customer satisfaction is our top priority, and we take your feedback seriously.

Please check your messages, as we would like to resolve this issue for you promptly. Your experience is important to us, and we want to ensure you feel valued.

Thank you and deeply sorry

Rated 5 out of 5 stars

I ordered a shirt

I ordered a shirt. Came in a timely manner. I am sure it will be enjoyed. I have no complaints. I thought I had an issue but was resolved quickly. Customer service was very helpful and answered quickly. Thank you so much for that. That makes online shopping more enjoyably

6 June 2024
Unprompted review
Rated 5 out of 5 stars

This shirt is amazing quality

This shirt is amazing quality! My dad loves anything that involves his grandkids and being a papa. His favorite gifts I’ve bought him have been papa shirts! I love that i was able to add each child’s name to this shirt and make it custom. He’s going to love this so much! It’s very soft and the shirt looks exactly like the photo. If you want a gift that will pull at the heartstrings, this is it! Shipping was also fast. Don’t wait, order it!!!

4 June 2024
Unprompted review

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