The products are of good quality and reasonable price. I am giving 4 and not 5 stars because I have experienced the customer support as slightly flaky. Assistance is absolutely there, and it has overa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The fit is perfect, and the designs are elegant without being over the top. I bought the Gabriella set and it fits like a glove – supportive yet sexy. Customer service was also incredibly kind when I... See more
Company replied
1. 5/5 Products. 2. 4/5 Delivery time. 3. 3/5 Exchanging products. 4. 5/5 Support by e-mail. 5. 3/5 Website friendliness for returning/exchanging. Positive: really good products. Negative: T... See more
Company replied
Love the products, I discovered Gianna one month ago and i already have 4 sets and one more on its way. 🖤 Girls you and your creations are all amazing, the material, everything. So comfortable and se... See more
Company replied
Company details
Written by the company
The Gianna Bellucci brand was born out of desire to create a comfortable yet sexy lingerie, available to all girls and women. Gianna Bellucci is a women led team that understands women and their needs. We create seductive lingerie that fits your body and emphasizes your femininity. Sophisticated Italian design, high-quality materials and maximum comfort is what distinguishes Gianna Bellucci from other brands. Due to these qualities, Gianna Bellucci has become one of the top lingerie brands in Europe.
Contact info
Trg svobode, 1A, 1315, Ljubljana, Slovenia
- info@giannabellucci.com
- giannabellucci.com
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm in love with Gianna Belluci 🥰
Love the products, I discovered Gianna one month ago and i already have 4 sets and one more on its way. 🖤 Girls you and your creations are all amazing, the material, everything. So comfortable and sexy, gives you extra confidence. You just won a loyal client, I'm gonna order 2 times per month, I'm obsessed 🤗🖤
10 November 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your incredible message! 🖤
We’re beyond happy to know you’ve fallen in love with our pieces and that they make you feel confident and comfortable — that’s exactly what we aim for.
Your support truly means the world to us, and we can’t wait to keep surprising you with new collections.
With love,
The Gianna Bellucci Team
Great product
Everything was fine, except that the product description recommended choosing a size 1x smaller than the costumer's usual size. I should have chosen my regular size.
7 November 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your feedback! 💕
We’re sorry to hear the sizing recommendation didn’t work out as expected — we truly appreciate you bringing this to our attention.
No worries at all — we’d be happy to offer you a free size exchange so you can get the perfect fit.
Please just contact us at en@giannabellucci.com
or let us know your order details so we can assist you right away.
With love,
The Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you very much for your kind review. We’re delighted to hear that you found the shopping experience easy and enjoyable.
If there’s anything we can assist you with in the future, please don’t hesitate to let us know.
Warm regards,
Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you so much for your lovely feedback — we’re thrilled that you love our products!
Your support truly means a lot to us, and we can’t wait to have you shop with us again soon.
Warm regards,
Gianna Bellucci Team
Very professional service
Very professional service, the company keeps in touch with you with your order, giving useful tips and assistance. I love company's return policy with exchange service and assistance in replacing the wrong size of the order. Definetly 5 star from my side!
6 November 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your wonderful review and for taking the time to share your experience.
We’re so glad to hear that you appreciated our service, communication, and exchange policy — our team always strives to make every order as smooth as possible.
Your 5-star feedback truly means the world to us!
Warm regards,
Gianna Bellucci Team
Great deals
I was skeptical at first because I have curves and usually struggle to find sets that fit comfortably. But the Leontida body fits like a dream. The material is stretchy in the right places and supportive in others – it’s honestly flattering and sexy without being over the top. I also really loved the 2+1 promo – such a great deal! I’ll definitely be back for more. Thank you!
20 October 2025
Unprompted review
Reply from Gianna Bellucci
Thank you for taking the time to leave this lovely review. We’re thrilled that you felt great in the Leontida body — comfort and confidence are exactly what we want our pieces to bring. We’re also happy the promotion added an extra bit of joy to your purchase.
We truly appreciate your trust and look forward to welcoming you back soon.
Gianna Bellucci team
Perfect quality products
Perfect quality products, big improvement in the support!
1 October 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your kind words! 💛
We’re delighted to hear you’re happy with the quality of our products and noticed the improvement in our support — we’re constantly working to make every experience better.
Warm regards,
The Gianna Bellucci Team
- fast delivery
- fast delivery
- the best underwear on the market
- gift for birthday is big plus
24 October 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your lovely feedback! 💛
We’re delighted that you’re happy with the fast delivery and the quality of our lingerie — your kind words truly mean a lot to us.
With love,
The Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you so much! 💛
We’re glad to hear you’re happy with our products — your support means a lot to us!
Warm regards,
The Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you for your feedback! 💖
We’re glad to hear that the fit and material met your expectations — that’s exactly what we aim for with every piece.
— Gianna Bellucci Team
Beautiful quality & fast delivery!
I ordered the Gabriella set during their birthday sale (order GB10298456), and I'm genuinely impressed. The fabric feels luxurious, the fit is spot on, and the packaging was so elegant. Delivery to Germany took only 3 days. Will definitely order again!
15 October 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your kind words and for celebrating our Birthday Sale with us! 🌸
We’re thrilled to hear that you loved the Gabriella set and that everything—from the fit to the delivery—met your expectations. Your satisfaction means a lot to us, and we can’t wait to welcome you back for your next order!
With love,
The Gianna Bellucci Team 💖
The gift box was in a bad condition and…
The gift box was in a bad condition and has drawing with permanent marker on the top and in the back
11 October 2025
Unprompted review
Reply from Gianna Bellucci
Es tut uns sehr leid, dass Ihre Geschenkbox in einem solchen Zustand angekommen ist – das hätte definitiv nicht passieren dürfen. 💔
Bitte kontaktieren Sie uns unter info@giannabellucci.com, damit wir Ihnen umgehend eine neue Box zusenden können.
Mit freundlichen Grüßen,
Gianna Bellucci Team
Total drop shipping scam
Total drop shipping scam. I've ordered and payed for a box, everything came in nylon bag. The support is less than zero.
11 October 2025
Unprompted review
Reply from Gianna Bellucci
Hello,
We’re truly sorry for whatever happened and thank you for bringing it to our attention.
We would love to fix this for you as quickly as possible, but we were not able to identify your order from this review.
Please contact us at bg@giannabellucci.com
or send us your order number so that we can assist you right away.
Our customer service team is available Monday to Friday, from 7:00 to 15:00.
Kind regards,
The Gianna Bellucci Team
Great quality!
8 October 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much! 💖
We’re delighted that you loved the quality — that’s what we care about most. ✨
— The Gianna Bellucci Team
everything perfect
1 October 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much!
We’re happy to hear everything was perfect!
Kind regards,
Gianna Bellucci Team
Best online Shop ever❤️❤️❤️
It was perfekt. I ordered 6 sets and all of them are fabulous.I will definitely order again.
1 October 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your kind words! 💖 We’re thrilled that all the sets were perfect for you. We can’t wait to welcome you back for your next order!
Gianna Bellucci Team
Great products, website, delivery
Great products, great website, great delivery!
29 September 2025
Unprompted review
Reply from Gianna Bellucci
We truly appreciate your kind words! It makes us so happy to know you enjoyed both our products and service. 💕
Gianna Bellucci Team
Odlicno.....
30 September 2025
Unprompted review
Reply from Gianna Bellucci
Hvala lepa za vašo oceno! Veseli smo, da ste zadovoljni. 💕
Lep pozdrav,
ekipa Gianna Bellucci
Thief -
This company operates extremely unethically. Every three months, they secretly withdraw money from customers’ accounts without consent. They misuse personal information, including card details. I strongly advise against making any purchases from this company, as it poses a serious risk of identity theft and financial abuse.
24 September 2025
Unprompted review
Reply from Gianna Bellucci
Dear Customer,
Thank you for your feedback. We’d like to clarify that the VIP option is ALWAYS chosen by the customer — there are four separate opportunities to decline it, including one month after subscribing. We also want to reassure you that we never use personal data beyond what is necessary to provide our service, and the VIP program is absolutely not a scam.
We fully understand that sometimes the VIP price may look more attractive and the explanations can be overlooked. Your money is safely stored as credit on your Gianna Bellucci account and can be used at any time in our shop. We are already in frequent contact by email and are discussing the details with you in private. We hope the outcome of this issue will be satisfactory for you.
With respect:
Gianna Bellucci team
Reply from Gianna Bellucci
We’re so happy to hear everything was perfect and just as pictured! ✨ Thank you for your trust and kind feedback – it means a lot to us. Enjoy your new pieces and we hope to see you again soon! 💕
Gianna Bellucci team
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