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Rated 1 out of 5 stars

Emailed support regarding a faulty battery over a week ago. Never received follow up correspondence. Owned the device a little over one month and the port to charge the battery essentially fell int... See more

Rated 1 out of 5 stars

1- the ghost mv1 has a cool look. However, the finish can scratch very easily as compared to Storz and Bickel's Mighty or Crafty. 2- the fast charger was not included. no one should have to... See more

Rated 1 out of 5 stars

I GOT SCAMMED. DO NOT BUY OFF THEIR WEBSITE! I paid for discreet shipping only to have the random shipping service they chose to hold it hostage in Denver unless I pay $340 to receive it. contact JAME... See more

Rated 2 out of 5 stars

After a few weeks and a learning curve the size of Mt Everest I can say one thing....no. Sorry it's big heavy everything smoked through it either taste like lighter fluid or hay seriously. When u want... See more

Company replied

Company details

  1. Electronics Store

Information provided by various external sources

GHOST Vapes brings you a revolution in portable vaporizers. The MV1 is the first true-convection heating vape that you can take anywhere.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The web site experience--just…

The web site experience--just registering this $200 thing--was a nightmare. It *still* hasn't been registered. Bruce offered to do it (and back-handedly suggested that it was somehow my fault), and I just gave / give up.

The website is a disaster.

19 January 2020
Unprompted review
GHOST Vapes logo

Reply from GHOST Vapes

Hello Greg,

I am the Customer Service Manager here at GHOST Vapes. I have read your interaction with Bruce regarding registering your unit. Bruce asked for very specific information in order to assist you with registering your unit. Bruce also provided you with very specific instructions along with screenshots to assist you with registering the unit. The final response we received from you included expletives, without the requested information needed to assist you. Bruce will reach out again, hopefully you will be willing to provide the necessary information to register your unit. We look forward to hearing from you!

Sincerely,

The GHOST Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Asked about a part that was out of stock and got hooked up within a couple days. Can’t do much better than that. Thanks Virgil!

19 January 2020
Unprompted review
Rated 1 out of 5 stars

Ghost mv1 battery

I purchased a new ghost mv1 in October of 2019 from a shop in collierville tn. The 1st problem is how long it takes for a full charge. Advice is don't be in a hurry. The reason I dont recommend the ghost mv1 is the battery USB completely fell off. I had to purchase a quick charger 60 bucks.paid 38 dollars for priority overnight shipping. And had to wait 4 days. Dont be an a Sucker. Find another product and supplier.

18 January 2020
Unprompted review
GHOST Vapes logo

Reply from GHOST Vapes

Hello Brian,

We are sorry to hear about the experience that you had with your GHOST MV1. We would be more than happy to provide you with a new battery as your battery is under warranty. We have checked our ordering system and we were unable to locate an order for you. If you had shipping issues with a different retailer, please contact the retailer and advise what transpired with your overnight shipping. Please contact us at info@ghostvapes.com and we will be more than happy to send you a replacement battery. We would also like to know how the Fast Charger has assisted you with rapid charging. We look forward to hearing from you!

Sincerely,

The GHOST Team

Rated 4 out of 5 stars

This vape is amazing

This vape is amazing! It is easy to use and heats the herb to produce a excellent amount of vapors. My only issue with it is that the battery take a very long time to charge, almost 12 hours. I would purchase a second battery for backup but it is sold out everywhere I can find it online. If not for this I would give this vape 5 stars

18 January 2020
Unprompted review
Rated 2 out of 5 stars

Great product

Great product. I had a hard time getting help. I preferably would have had an actual voice phn call. To guide me through my problem at the time

15 January 2020
Unprompted review
GHOST Vapes logo

Reply from GHOST Vapes

Hello Zach,

Thank you for your review of the GHOST MV1. We provide support via our ticketing system and chat system. If you find the ticketing system to difficult to resolve your issue, please feel free to contact us via chat for real-time assistance. There are times where we can conduct a video call via Skype or Google Hangout if it is necessary. Please feel free to contact us via our ticketing or chat systems. We look forward to hearing from you!

Sincerely,

The GHOST Team

Rated 2 out of 5 stars

I thought I loved the product and the service....

Love the product and the service. The only reason I can’t give them a “5” is because the extra battery packs and the fast charger are not available now. This creates a need to have a back up vape. Once that is resolved, this will be 5 star plus! (Half off of these accessories to those of us waiting wouldn’t hurt either.....😎).........I just dropped this rating from a 4 to a 2. My vape is having issues and the response I got from Virgil was less than helpful, or acceptable. I certainly hope he isn’t one of the owners of the company...”Response to your response”...I do NOT do video calls for anything, especially a vape. The issue is the unit, not how I’m using it. The haptics are NOT working. A solution instead of a headache would be nice.

11 January 2020
Unprompted review
GHOST Vapes logo

Reply from GHOST Vapes

Hello Stuart,

I am the Customer Service Manager here at GHOST Vapes and I am so sorry to hear about the lack of support that you received from my team. I read over your tickets with Virgil and from what I read Virgil was very helpful and requested if you would like to conduct a video call to determine the issues with your unit. Unfortunately, you did not respond back to his request. If you are still interested in conducting a video call, please let us know, and we will be glad to assist you.

Sincerely,

The GHOST Team

Rated 5 out of 5 stars

Ordered one night and received 2 days later

Ordered one night and received 2 days later so far my experience with the Ghost has been exactly as I had hoped. Don’t know why they have been so deeply discounted. That made me think twice, but the reviews I had read convinced me that at the lower price, what could I lose

11 January 2020
Unprompted review
Rated 5 out of 5 stars

An honest review..I own a Firefly…

An honest review..I own a Firefly 2..absolute junk at original $329...impossible draw...battery life a sham. A shiny ex Apple guy developer experiment gone horribly wrong. Fake it ‘till ya make it scenario. The Firero of the vape world. Then my Mighty...German Mercedes class excellence setting the benchmark for all comparisons...long wait time for vape ready only downside. Lastly appears formidable Ghost MV 1..truly engineering perfection .Apple really screwed these guys removing the much desired app. Became aware post purchase which was a bit upsetting. Manual functioning not the preference but NO problem. Next...quick charger/spare battery special vaporized absolutely critical to restock this essential. Nitty gritty.. this unit is a 5 star+ by any standard. Prefer it over the Mighty...pure convection...single session-the amazing economy using crucible. Choice of draw resistance. Quick start up is amazing. flavor /cloud without equal in a portable . Would STRONGLY RECOMMEND a rubberized form fitting protector in an array of colours keeping holes for the functions.This thing is more slippery than an iPad/Pod very easy to drop. Also recommend selling the base unit with user choice package deals for maybe a set price ie any 3 items etc. for ?I wanted the unit and crucible loader/quick charger and to get part of the preferred items ended up with 2 items I’ll never use. Bottom line...just get one and support these awesome guys who are incredible in the customer service area. Believe me when I say “they are genuinely there for the customer”.

9 January 2020
Unprompted review
Rated 4 out of 5 stars

I am still learning to use this vape…

I am still learning to use this vape and up until today I thought that the app wasn't working correctly. I finally found a post on a website that explained the way that the app works which wasn't like I thought it should so the four stars is because directions should have been a little better. Also I am finding that if I pack the crucibles as loose as they recommend in the video that it doesn't produce as much vape. Tamping it down just a small amount doubled my vapor. The lack of directions is the reason for the four stars. Also I thought that the mouth piece was supposed to be glass but it is plastic.

9 January 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Fella good, very well construction, it's a prime unit, vary good vapor clouds, and the flavor yummy

8 January 2020
Unprompted review

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