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Rated 1 out of 5 stars

Emailed support regarding a faulty battery over a week ago. Never received follow up correspondence. Owned the device a little over one month and the port to charge the battery essentially fell int... See more

Rated 1 out of 5 stars

1- the ghost mv1 has a cool look. However, the finish can scratch very easily as compared to Storz and Bickel's Mighty or Crafty. 2- the fast charger was not included. no one should have to... See more

Rated 1 out of 5 stars

I GOT SCAMMED. DO NOT BUY OFF THEIR WEBSITE! I paid for discreet shipping only to have the random shipping service they chose to hold it hostage in Denver unless I pay $340 to receive it. contact JAME... See more

Rated 2 out of 5 stars

After a few weeks and a learning curve the size of Mt Everest I can say one thing....no. Sorry it's big heavy everything smoked through it either taste like lighter fluid or hay seriously. When u want... See more

Company replied

Company details

  1. Electronics Store

Information provided by various external sources

GHOST Vapes brings you a revolution in portable vaporizers. The MV1 is the first true-convection heating vape that you can take anywhere.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

401 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Nope

Worst vape of the many I have tried. Unless you like a very expensive one hitter with super awkward loading, stay away.

29 May 2020
Unprompted review
Rated 1 out of 5 stars

Faulty unit

Had the vape for 2 weeks, I plugged it in to charge, smelled something burning about 2 hours later, and it it melted where the cable connects to the vape. I'm lucky my house did not burn down. The vape worked great until it melted down.

23 April 2020
Unprompted review
Rated 4 out of 5 stars

Awesome Clean Way to Inhale Herbs - Has Caught Fire

I love this device for the fact that I can inhale herbal vapors in a clean, efficient way and set the temperature to release different compounds. A couple times now, my herb has caught fire inside the device and released smoke which really burns your throat. It’s possible that the vaporizer needed to be cleaned or that I pulled too hard. Regardless it’s something you should know can happen, and it’s probably a good reason to keep your vape clean and make sure you’re taking slow, steady pulls.

16 April 2020
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

I purchased their vaporizer. It is the best I have ever used! Unfortunately the latch on the oven door broke. This is a common problem and they are aware of it, it’s mentioned on the website. I contacted them about the warranty a couple of weeks ago and never heard back. I tried again a week or so after my first attempt, still not response. I then emailing their help/support, again no response. I tried once again to contact them, I'm still waiting.
Their vaporizer is not cheap, but it is the best I’ve ever used, and I’ve used more than a few. In fact, I liked it so much I bought a second! But the latch on the first unit broke after a month, and it is enough of a problem that they mention it on their website. Yet, they have failed to respond to my warranty requests for several weeks. I’ve been patient, but no more...

As good as the unit is I can not recommend anyone deal with a company that absolutely fails to stand by their warranty. Avoid the headache and move on...

14 April 2020
Unprompted review
Rated 1 out of 5 stars

A month ago I bought my GHOST vape from…

A month ago I bought my GHOST vape from their website. I carefully watched all their tutorials and followed all their directions. For the first week or so, it would barely worked and wasted 80% of my product.it didnt burn evenly and even turned black in some parts. The flavor after one hit tasted burnt like smelled like burnt popcorn and barely any vapor came out. The first time i contacted them they got back to me within 24 hours and told me to just rewatch their tutorials, i am experienced in vaporizers and it wasnt complicated to use, the product was just terrible. I contacted them a second time and they said to send it over to them and they would fix the issue. I sent it to them and never got anything back. When i contacted them again they refused to respond. They stole my money. DO NOT BUY THIS PRODUCT THIS COMPANY IS A DISGRACE AND THEIR MV1 VAPE IS THE WORST VAPE ON THE MARKET.

11 April 2020
Unprompted review
Rated 1 out of 5 stars

Battery/Customer Service Issue

Emailed support regarding a faulty battery over a week ago. Never received follow up correspondence. Owned the device a little over one month and the port to charge the battery essentially fell into the battery's casing, leaving the unit unable to charge. Thank you for the paperweight.

Update: Tried to contact customer service on March 25th.. Still yet to hear anything back from them.

3 April 2020
Unprompted review
Rated 1 out of 5 stars

TL;DR good but it broke in a few weeks…

TL;DR good but it broke in a few weeks and the company won't respond to my RMA.

unfortunately, this product deserves 4 or 5 stars, 5 stars if you don't mind a little work using your vape unit.

The performance if of the product is great " most of the time " but I've experienced build quality issues with my particular unit, the ghost mv1 stealth, where the door eventually stops closing because of its redesign.

apparently this is a known issue among users yet ghost sells this unit to its customers without any intentions of a redesign.

" if I had known this was a potential problem, I'd likely had gone with a different model "

The worse part of all this is their customer service with RMA's. When my unit was lost in the mail they were quick and proactive with getting my situation resolved, which was much appreciated, but now that it needs an RMA it's been over a week with 0 response.

It performs very well, but too flawed for a recommendation nor is the product stood behind by its producers

Pass on this and get something else.

2 April 2020
Unprompted review
Rated 1 out of 5 stars

Customer Disservice

Customer Disservice

Purchased the Ghost MV1 from the Ghost web site. Used Paypal. After 6 days I went online to check the status of my order, and the order was shown as closed and my money refunded. Ghost never informed me of this and certainly never offered a reason for their closing of my order. I used the Ghost web site "Contact Us" web form to ask them why they had closed my order, and heard nothing from them. After a few days I asked them again. Still nothing. As a new customer, I am not impressed with their customer (dis)service. Who are these people? A little communication can go a long way, no?

2 April 2020
Unprompted review
Rated 2 out of 5 stars

I bought the Ghost Vape on your…official Ghost website.

I bought the Ghost Vape on your official American website only to be charged $50 in duty. But furthermore, I did a little more research after ordering and they were we much cheaper if I bought it from a 3rd party Canadian distributor.
The device is also not working to my satisfaction with no real vapour effect until the 4th or 5th pull. I has assumed this would work on the 1st pull.

30 March 2020
Unprompted review
Rated 4 out of 5 stars

Owned and used for a couple weeks with…

Owned and used for a couple weeks with no issues so far. I dont use much, so the crucibles are the perfect dose for me; 2-3 keeps me set for a day. I love the flavor produced and the vapor was smooth. I also appreciate the lack of odor as well; I enjoy being discreet. My only issue, is the battery takes several hours to charge.

I highly recommend the crucible dispenser. Would love to try the fast charger but I could not find it for sale anywhere last i checked. I also appreciate the 5 year warranty.

19 March 2020
Unprompted review
Rated 2 out of 5 stars

So so

Ok device, not worth the money. More shine than actual functionality. I prefer my Mighty.

18 March 2020
Unprompted review
GHOST Vapes logo

Reply from GHOST Vapes

Hello Sonedaophet,

We thank you for your honest feedback. However, we would like to speak with you to ensure that your MV1 is functioning properly. We want you to prefer your MV1 ! We look forward to speaking with you!

Sincerely,

The GHOST Team

Rated 4 out of 5 stars

It's a learning curve to master it

It's a learning curve to master it, but you will be rewarded. I've used cheap vapes in the past but the extraction and effect is comparing a VW Bug to a Porsche. They both get you there but the experience of the ride is much better. The Bluetooth app works great but can be temperamental at times with lost connections, which can be easily reset by using Force Stop and restart.
Do Not over pack it, keep it loose. Find your own sweet spot via temp and technique. Myself I like 385F for beginning sessions then a final at 410F but again experiment what works for you. Battery life will last me a day and a half, so if I slow charge it when I go to bed it's ready to go all day.

18 March 2020
Unprompted review

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