Really really lovely company, Nick from customer service was so helpful. Had a glitch with my app and Nick was able to help. The constant update during the process of sorting my account was very ad... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great app for booking flights quickly and easily. Smooth interface, clear pricing, and reliable service. Highly recommend Vuelo for hassle-free travel planning!
Company replied
This company not only gives families/people opportunities to travel. They are real people behind the back ground who will go out of there way to sort any issues out for you. Gene and nick really are l... See more
Company replied
I had a really smooth experience using the Vuelo app to book our summer trip. The whole process was quick, intuitive, and easy to navigate. I especially liked how simple it was to compare options an... See more
Company replied
Company details
Written by the company
Travel with financial flexibility with Vuelo. Spread the cost over interest free instalments.
Contact info
222 Regent Street, W1B 5TR, London, United Kingdom
- +44 20 4587 9437
- support@getvuelo.com
- getvuelo.com
4.6
Excellent
462 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple to use
loading apt and sending personal information is simple, quick and easy to use, and a good way to pay for a short break that you find difficult to pay for early in the year.
17 February 2025
Unprompted review
Reply from Vuelo
We’re really glad you found the app easy to use and that Vuelo helped make your short break more manageable.
Enjoy the trip and thanks for choosing us 💜
Reply from Vuelo
Thanks for sharing your feedback!
We’re happy to hear everything felt smooth and easy. That’s exactly the experience we aim to deliver 💜
Perfect very ralible
15 February 2026
Unprompted review
Reply from Vuelo
Thanks so much for your kind words 😊 we’re really glad to hear you’ve found Vuelo reliable, that’s exactly the experience we want everyone to have.
We appreciate you taking the time to share this 💜
Reply from Vuelo
We’re so happy to hear that 😊 It’s great to know you found the app easy and hassle free, that’s exactly what we aim for.
Thanks so much for taking the time to share this 💜
Excellent Service and Super Easy Booking
I had a fantastic experience with Vuelo. The booking process was incredibly easy, and the flexible payment options made everything so much more manageable. The app itself is smooth, convenient, and really user‑friendly. I could handle my whole trip in just a few taps. I’m genuinely impressed and will highly recommend Vuelo to anyone looking for stress‑free travel planning.
12 February 2026
Unprompted review
Reply from Vuelo
Thank you for sharing this, we’re really glad to hear the booking process felt easy and that the flexible payment options helped make your trip more manageable.
It’s great to know the app made planning smooth and stress free for you, and we really appreciate the recommendation. We hope to be part of many more trips with you in the future 💜
I made my 3rd booking
I made my 3rd booking, second in 2 days and absolutely love this app. It’s so easy and you’re able to cut the cost to a fraction over 3,6,9,12 months. It really is a game changer!!
12 February 2026
Unprompted review
Reply from Vuelo
Love this, thank you so much for sharing!
Three bookings already and back to back too, that’s amazing to hear. We’re really glad Vuelo is helping you spread the cost and making travel feel a bit more flexible and stress free 💜
Very easy to use approved instantly…
Very easy to use approved instantly with a £4000 limit, highly recommend, pay your holidays off longer than your standard airline companies.
12 February 2026
Unprompted review
Reply from Vuelo
We’re really glad to hear everything was smooth and that the instant approval and credit limit worked well for your trip. Paying over time should make travel feel easier and more flexible.
Appreciate the recommendation 💜
Reply from Vuelo
Thanks so much for the lovely review.
We’re really glad you found Vuelo quick and easy to use. Enjoy planning your trip 💜
The booking process is easy
The booking process is easy.
It gives you options as I only booked a stay.
I love that it allows for Apple Pay as well as link to bank.
This is also convenient for me as I don’t usually have all the money I need for a trip.
Clear explanation too.
Hopefully it will be swell till I arrive and post stay.
11 February 2026
Unprompted review
Reply from Vuelo
Thanks for sharing this. We’re happy to hear the booking process felt easy and that the payment options worked well for you.
Wishing you a smooth stay and a great trip ahead 💜
Good service
Good service, innovative ideas to make trip affordable,
11 February 2026
Unprompted review
Reply from Vuelo
Thanks for the great feedback.
We’re glad you found Vuelo helpful and that our approach made your trip more affordable 💜
Amazing amazingly
I downloaded Vuelo after seeing an advert but didn’t use it for a few months. When I decided to book a birthday holiday, I remembered them and the process was very smooth. I used a one-time card with a 6-month repayment plan, and later booked another trip on a 12-month plan just as easily.
I did miss one payment after forgetting to transfer funds, which means I can’t book new trips for now, but their communication has been excellent throughout.
Their customer service is honestly the best I’ve experienced they always reply quickly and take the time to explain anything I don’t understand.
When one of my flights was cancelled and the trip couldn’t go ahead, the refund process with Vuelo was simple and stress-free.
Overall, a great experience and I would definitely recommend Vuelo.
11 February 2026
Unprompted review
Reply from Vuelo
Thank you so much for taking the time to share this.
We’re really happy to hear the booking process, repayment options, and support experience all worked smoothly for you. Wishing you many more great trips ahead 💜
So easy to set up and use
So easy to set up and use . Can't believe how this makes going on holiday so much easier
10 February 2026
Unprompted review
Reply from Vuelo
Love to hear this and that’s exactly what we built Vuelo for.
So glad it made planning your holiday that much easier.
Thanks for taking the time to leave a review 💜
Reply from Vuelo
Really appreciate the kind words!
Glad the team could help and make things smooth for you.
Thanks again for choosing Vuelo 💜
Iv just used Vuelo first time and was…
Iv just used Vuelo first time and was suprised how easy it was
Will definitely use again
10 February 2026
Unprompted review
Reply from Vuelo
Thanks so much for sharing this, we’re really glad to hear your first experience was smooth and easy.
It means a lot to know everything worked well for you and we look forward to helping with your future trips 💜
Very easy to book and pay for holiday
Very easy to book and pay for holiday
9 February 2026
Unprompted review
Reply from Vuelo
We’re really glad to hear you found the booking and payment process easy, that’s exactly the experience we want to create.
Thanks for taking the time to share your feedback and we hope to help with your next trip soon 💜
Fantastic
Fantastic, easy to use!! Used the one time card and there were no issues!
9 February 2026
Unprompted review
Reply from Vuelo
We’re really happy to hear everything worked smoothly and that the one time card was easy to use.
Thanks for sharing your experience, it means a lot to us and we’re glad we could help make things simple for you 💜
they gave me a 1000£ perfect credit…
they gave me a 1000£ perfect credit score 998/1000 i didn't want to book anything , a couple of months later they reduced it to zero lol , i didn't even use a penny or book anything yet, it shows you how they manage things in this company , closing my account
9 February 2026
Unprompted review
Reply from Vuelo
We’re sorry to hear this experience has been frustrating, and we understand how confusing it can feel when account availability changes unexpectedly. Account access can change over time and it’s never our intention to cause inconvenience.
Please reach out to us at support@getvuelo.com
so we can take a closer look and help explain things for you 💜
Reply from Vuelo
Thanks for sharing this, we’re really glad to hear you found everything straightforward and easy to use.
That’s exactly the experience we aim to give, so it means a lot to know it worked well for you 💜
This is a perfect example of helping a…
This is a perfect example of helping a single mum out! Affordable replacement plan, spreading the costs and peace of mind that I’ve booked a holiday for us all. What a load of my mind. Thank you, wish I’d found Vuelo sooner!
8 February 2026
Unprompted review
Reply from Vuelo
Thank you so much for sharing this.
It genuinely means a lot to us.
We’re really glad Vuelo helped make the holiday possible and took some of the stress off your mind. That peace of mind is exactly why we built it. 💜
Reply from Vuelo
Thank you for the kind words and we really appreciate you taking the time to leave a review. 💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.