First time user & how straightforward it was! Downloaded the app & then we met Matt. Found each other very easily & had a great ride. Thoroughly recommend. Black cabs are small businesses - owner/op... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a medical emergency and had to get to a specific hospital to sort it. We needed a large vehicle with a separate area so Gett was the obvious answer. Only drawback was the time it took to get to... See more
Company replied
A great taxi driver Piotr very helpful and friendly he even phoned me to find out exactly where we were waiting …. He didn’t mind taking my mobility scooter on board he put it on and took it off at ou... See more
Company replied
Outgoing journey:- Easy to book. Confirmed beforehand. Turned up on time. Got us to our destination as planned. Return journey:- As above, easily contactable as was ready a little earlier than... See more
Company replied
Company details
About Gett UK
Written by the company
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Contact info
London, Edinburgh, Coventry, Glasgow, Reading, Bournemouth, Manchester..., United Kingdom
- customercare.uk@gett.com
- gett.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gett UK
Dear Steph,
Thank you for sharing your feedback.
I am glad to hear that you were pleased with the service provided during your journey.
We look forward to welcoming you back on board in the near future.
Best regards,
John Mc
Gett UK
The car was clean and driver was polite…
The car was clean and driver was polite and he helped me to take my baby’s stroller out
6 April 2026
Reply from Gett UK
Dear Mohammad,
Thank you for sharing your experience.
It is great to know your driver was able to help you with your baby's stroller, as we always hope to provide a helpful and supportive service for all our passengers.
We look forward to helping you get around the city again soon.
Best regards,
John Mc
Gett UK
Easy to use App
Easy to use App, the cabs showed up on time and got me to my destination in a timely manner.
6 April 2026
Reply from Gett UK
Dear W Kuhn,
Thank you for sharing your feedback with us.
I am glad to hear that you found the app easy to use and that your cabs arrived punctually. Providing an efficient service and getting you to your destination quickly is always our goal.
We look forward to welcoming you back on board for your next journey.
Best regards,
John Mc
Gett UK
very helpful driver
6 April 2026
Reply from Gett UK
Dear Amelia,
Thank you for sharing your experience with us.
I am delighted to hear that you found your driver to be very helpful. Licensed Black Taxi drivers strive to provide supportive, high-quality service on every trip, and I am glad we could make your journey a positive one.
We hope to have the pleasure of serving you again soon.
Best regards,
John Mc
Gett UK
Fast to find a cab and the updates are…
Fast to find a cab and the updates are accurate.
6 April 2026
Reply from Gett UK
Dear Jeremy,
Thank you for sharing your feedback.
I am glad to hear that you found the booking process fast and that our app updates provided accurate information. Our goal is to ensure a smooth and transparent experience from start to finish.
We look forward to your next journey with us.
Best regards,
John Mc
Gett UK
Speedy and kind driver navigated rush…
Speedy and kind driver navigated rush hour well and helped me as I am not very mobile. Much appreciated.
6 April 2026
Reply from Gett UK
Dear Satisfied in Edinburgh,
Thank you for sharing your feedback.
I am pleased to hear that your driver provided such kind and efficient service, successfully navigating rush-hour traffic. It is especially good to know that he was able to assist you with your mobility needs, as providing a supportive and accessible service is very important to us.
We look forward to helping you with your next trip to Edinburgh.
Best regards,
John Mc
Gett UK
Reply from Gett UK
Dear Philip,
Thank you for sharing your positive experience with us.
It’s great to hear such positivity about the booking process, our application, and the service provided. Our goal is to make navigating the city as seamless as possible for our passengers.
We hope to see you back in a cab with us again soon.
Best regards,
John Mc
Gett UK
Drivers were professional and friendly
Drivers were professional and friendly. I felt safe, confident and comfortable- great experience!
31 March 2026
Reply from Gett UK
Thank you for your kind review.
I am delighted to hear that you had such a great experience and that our drivers made you feel safe, confident, and comfortable. Providing a professional and friendly service is a top priority for us, and it is wonderful to know we hit the mark for you.
We look forward to your next trip with us.
Best regards,
John Mc
Gett UK
Simon was a great driver who knew his…
Simon was a great driver who knew his way around perfectly .
31 March 2026
Reply from Gett UK
Dear Richard,
Thank you for sharing your thoughts with us.
It is great to hear that Simon provided such a positive experience. Black Taxi drivers take great pride in their expertise and their ability to navigate London efficiently for our passengers.
We look forward to seeing you back on board again soon.
Best regards,
John Mc
Gett UK
Fantastic trip!
Fantastic trip!
The driver was the nicest guy, full of chat and humour.
Gave lots of information about locality which was all very informative.
Made the journey so enjoyable. Thank yiu
2 April 2026
Reply from Gett UK
Dear Lorraine,
Thank you for sharing your experience with us.
I am delighted to hear that you had a fantastic trip and that your driver made the journey so enjoyable with his chat and humour. Our drivers take great pride in their local knowledge, and it is wonderful to know that you found the information he shared to be so informative.
If you were visiting the City, we hope to see you soon.
Best regards,
John Mc
Gett UK
Easy in every way ....lovely drivers.
2 April 2026
Reply from Gett UK
Dear Lisa,
Thank you for sharing your feedback with us.
I am so pleased to hear that you found our service easy to use. Our drivers take great pride in being helpful and providing a pleasant experience for all our passengers, so it is lovely to hear your kind words about them.
We hope to welcome you back on board with us again soon.
Best regards,
John Mc
Gett UK
Polite helpful professional
Polite , professional helpful with an unwell health wise passenger .
2 April 2026
Reply from Gett UK
Dear Tossoun,
Thank you for your feedback.
I am very glad to hear that your driver was polite and professional during your trip. Providing a helpful and supportive service is especially important when a passenger is feeling unwell, and I am pleased to know our driver could assist in making the journey more comfortable.
We hope to see you back on board with us again soon.
Best regards,
John Mc
Gett UK
First time Ive used Gett Taxi
First time Ive used Gett Taxi
The experience was great - app easy to use and driver really welcoming and friendly
31 March 2026
Reply from Gett UK
Dear Mrs W,
Thank you for sharing your feedback.
I am very pleased to hear that you had a great experience with our app and that you found it easy to use. Providing a professional and pleasant journey is exactly what we aim for.
We look forward to seeing you on board again soon.
Best regards,
John Mc
Gett UK
The on line service was brilliant
The on line service was brilliant, the driver was not responsive (for example to me asking how he was so I didn't try to tall again) and drove very fast
30 March 2026
Reply from Gett UK
Dear Irene,
Thank you for sharing your feedback.
I am pleased to hear that you found our online service to be brilliant. However, I am very sorry that your experience with the driver didn't meet our usual standards. We want all our passengers to feel welcome and comfortable, and I am sorry that the driver wasn't as engaging as you expected.
I also appreciate you flagging your concerns regarding the speed of the journey. Safety is our absolute priority, and I will be looking into this trip to ensure our high standards are being maintained.
We hope to have the opportunity to provide you with a much more pleasant all-round experience next time.
Best regards,
John Mc
Gett UK
Paul was on time and very helpful
Paul was on time and very helpful. Couldn’t have been better
30 March 2026
Reply from Gett UK
Dear Customer,
Thank you so much for the positive review.
I am very pleased to hear that you had a great experience with our service. It is great to know we hit the mark for you.
We look forward to welcoming you back on board again soon.
Best regards,
John Mc
Gett UK
First time user & how straightforward…
First time user & how straightforward it was! Downloaded the app & then we met Matt. Found each other very easily & had a great ride.
Thoroughly recommend. Black cabs are small businesses - owner/operated mostly. & the know London.
Will most definitely use again. Recommend you do too.
30 March 2026
Reply from Gett UK
Dear Miss Wilkes,
Thank you so much for the kind review and for choosing to use Gett for the first time.
I am delighted to hear that you found the app straightforward and that your meeting with Matt went so smoothly. It is always great to hear when a first trip is such a success.
You are completely right about London Black Taxis being primarily owner-operated small businesses. Our drivers take a lot of pride in their city-wide expertise and professional service, so I will make sure Matt hears about your recommendation.
We look forward to seeing you on board again soon.
Best regards,
John Mc
Gett UK
Arrived within minutes of booking and…
Arrived within minutes of booking and lovely driver who was very reassuring about wheelchair access
30 March 2026
Reply from Gett UK
Dear Jane,
Thank you so much for the positive review.
I am delighted to hear that your taxi arrived within minutes. Getting you moving quickly is exactly what we aim for. It is also wonderful to know that you had such a lovely driver. Having a friendly person behind the wheel really does make all the difference when you need a bit of extra reassurance.
Accessibility is a core priority for us, and all licensed London Black Taxis are fully equipped to accommodate wheelchairs. Our drivers take great pride in ensuring every passenger feels safe and supported throughout their journey.
We look forward to welcoming you back on board soon.
Best regards,
John Mc
Gett UK
Respect
I am an elderly pensioner. The driver assisted me in and out of the vehicle and made sure I was comfortable. I felt like a respected human being.
30 March 2026
Reply from Gett UK
Dear Doreen,
Thank you so much for sharing your thoughts with us.
I am very pleased to hear that your driver provided such thoughtful assistance and made sure you were comfortable throughout your trip. Providing a respectful, helpful service is a fundamental part of the Black Cab trade, and I am glad he made you feel so valued.
We look forward to welcoming you back on board again soon.
Best regards,
John Mc
Gett UK
Great service and very pleased with everything..
Cab arrived at pick-up address punctually. Very friendly driver who knew where he was going. The cab was clean and comfortable and we arrived at our destination in good time. Very pleased with the journey.
26 March 2026
Reply from Gett UK
Dear Christine,
Thank you so much for sharing your feedback with us.
I am glad to hear that your taxi arrived punctually and that you were pleased with your driver's service. Our drivers take great pride in their city-wide knowledge. It is great to know you had such a smooth and pleasant journey.
We hope to see you back on board again soon.
Best regards,
John Mc
Gett UK
Brilliant service
Brilliant service.
I have ordered two taxi’s with the app, both experiences were great. Taxi’s arrived between 2-3 minutes, both drives were friendly and helpful. I like how you have a photo of the driver and reg of the car given on booking, great for single women. Would definitely recommend
26 March 2026
Reply from Gett UK
Dear Victoria,
Thank you so much for the brilliant review.
I am delighted to hear that you've had two such positive experiences with us and that your taxis arrived so promptly. Getting our passengers on their way within minutes is exactly what we strive for. It's also great to know our drivers were friendly and helpful.
We are particularly pleased that you value the safety features of our app. Providing the driver's photo and vehicle registration is a priority for us to ensure all our passengers have some peace of mind.
Thank you for the recommendation, and we look forward to seeing you on board again soon.
Best regards,
John Mc
Gett UK
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