I had been struggling with an issue for several days with the support, but Alice completely turned things around. Her patience, dedication, and professionalism were truly exceptional. She went throu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using GetResponse for about 5 years now, so I know it inside and out. The main thing I'm impressed with is how good the UX is. It's very easy to use without sacrificing power and heft.... See more
Communication with their support team is easy-going but professional. Feels like they are really there to help you. And her replies are extremely fast yet they manage to collect info and updates from... See more
Company replied
“Peter” was very good at letting me interact as he went through the process of explaining how it all works. At this time I know close to nothing about all of this and as I explained this He did not... See more
Company details
- Software Company
- Business to Business Service
- Email Service Provider
- Online Marketing Agency
- Web designer
Written by the company
GetResponse is the email, automation, and AI platform that helps you grow your business across the channels you own - like email, SMS, landing pages, and popups. From solo founders to scaling ecommerce brands, we make it easier to launch campaigns, drive revenue, and keep customers coming back – all in one affordable, scalable platform. No send limits. No rented reach. Just owned growth that scales.
Contact info
United States
- social@getresponse.com
- getresponse.com
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Be extremely careful with subscription!…
Be extremely careful with them withdrawing money from your bank account for no sense reason, and when you complain keep showing you that you accept terms and condition so bla bla bla!
They already pull $40 from my bank account and I'm still in shock with that!
$20 for continue subscription (while still was 2 days remain to new period to take my 2 days chance for unsubscribtion! But the second $20 was even more ridiculous! They withdraw $20 because I once deactivared my account while tried to unsubscribe!!!
Be careful with subscription! They have all terms on their own favor to withdraw money how they want from your bank account!
4 April 2025
Unprompted review
Reply from GetResponse
Hi Negar,
Thank you for sharing your experience — we're truly sorry for the frustration this situation has caused you.
To clarify, our team reviewed your case thoroughly. It appears the confusion stemmed from an account freeze and unfreeze, which restarted a new billing cycle and triggered an automatic charge. We understand how this could feel unexpected, and we appreciate you bringing it to our attention.
After you reached out on April 3, our support team investigated the issue and escalated it to our Billing Team. As a result, a refund was issued on April 6. You should see the funds reflected in your account shortly, depending on your bank’s processing time.
If you have any further questions or concerns, our support team is always here to help — feel free to reach out to us directly at gr-support@cs.getresponse.com.
Thank you again for your feedback — it helps us improve.
Sincerely,
Justyna
Terrible experience
Terrible experience, just signed up for free trial and it won't integrate with Wordpress, even after getting support and following instructions step by step. If it's this hard at the beginning it doesn't look great for more complex campaign building!
2 April 2025
Unprompted review
Reply from GetResponse
Hi there,
We’re really sorry to hear about your experience — that’s not the first impression we aim to give. Our integration with WordPress should be straightforward, so if it’s caused frustration even after following support steps, we understand your concern.
We’d love the chance to dig deeper and help get this sorted for you. If you're open to it, please reach out to us directly at gr-support@cs.getresponse.com or via live chat so we can take a closer look and make things right.
Thanks for sharing your feedback — it helps us improve. - Justyna
everything perfect :)
1 April 2025
Unprompted review
Reply from GetResponse
Hi there,
Thanks for the kind words — we love hearing that everything’s going perfect! 😊
We’re here if you ever need anything. - Justyna
I'll literally pay extra to have this…
I'll literally pay extra to have this kind of customer experience. It's amazing!
27 March 2025
Unprompted review
Reply from GetResponse
Wow — that means a lot, thank you! 🙌 We’re thrilled to hear our customer experience stands out that much. No need to pay extra — giving you amazing support is just part of the deal at GetResponse. 💙
Monica
Monica is the fastest and most efficient customer service agent I have ever come across. I could hardly cope with her pace.
27 March 2025
Unprompted review
Reply from GetResponse
Monica will be over the moon to hear this! 🚀 Thanks for the shoutout — we’re lucky to have her on the team. Speed and efficiency (with a human touch) is exactly what we aim for. Appreciate you taking the time to share this! 💙 - Justyna
Reply from GetResponse
Short, sweet, and music to our ears — thank you! ⭐⭐⭐⭐⭐ We're glad we could deliver exactly what you needed. Always here when you need us! 💙 - Justyna
Galyna provides the best (like
Galyna provides the best (like, THE best) support experience. She replies quickly, delivers insightful and precise instructions, and is just lovely on top of that. Could not recommend her more.
27 March 2025
Unprompted review
Reply from GetResponse
We couldn’t agree more — Galyna is an absolute gem! 💎 Thank you for the kind words and for recognizing her amazing support. Quick, insightful, and lovely is exactly how we aim to show up for you. We’ll make sure she sees this! 💙 - Justyna
Answered concisely with clarity
Very helpful, clear, concise. Answered exactly what i need with clarity, i did not get confused.
27 March 2025
Unprompted review
Reply from GetResponse
That’s exactly what we aim for — clear answers, no confusion. ✅ Thanks so much for your feedback! We’re glad we could help and always here when you need us. 💙 - Justyna
useful onboarding call
Glad for the onboarding call with Jorge - wish I had booked it sooner (I did look, then forgot until I got a reminder!). I had a bit of a block regarding landing pages and automation but Jorge helped me to understand the flow. Jorge was super helpful and I'm looking forward to getting my autoresponder emails sorted now.
24 March 2025
Unprompted review
Reply from GetResponse
Love hearing this — huge shoutout to Jorge! 🙌 We're glad the onboarding call helped clear things up, especially around landing pages and automation. No worries about the delay — we're just happy you got the support when you needed it. Excited to see your autoresponders in action! 💙 - Justyna
Landing page campaign stopped after just two days of activity.
My experience with GetResponse had started off very well. I easily built my first Landing Page and had excellent results after the first two days of going live. Suddenly, the Landing Page stopped working. The support team is handling the issue, but in the meantime, my sponsored content is unusable. I keep apologizing to those who write to me saying they can't download my ebook. This is not my idea of efficiency. I am very disappointed.
21 March 2025
Unprompted review
Reply from GetResponse
Thank you for sharing your experience — and we’re truly sorry for the disruption and frustration it caused. That’s not the standard we aim for, and we completely understand how disappointing it must be, especially with active campaigns running.
We appreciate your patience while our support team investigates, and we’re working to resolve this as quickly as possible. Your trust matters to us, and we’ll do everything we can to make things right. 💙 - Justyna
It was a great experience
It was a great experience! :)
Jorge was very helful!
21 March 2025
Unprompted review
Reply from GetResponse
So glad to hear that! 😊 We’ll pass the kind words on to Jorge — he’ll be thrilled! Thanks for taking the time to share your experience with us. 💙 - Justyna
Very helpful
20 March 2025
Unprompted review
Reply from GetResponse
Thanks a lot! 🙌 We're happy we could help — always here when you need us! 💙 - Justyna
Very helpful chat
Very helpful chat, resolved the problem in a matter of seconds. Positive experience!
17 March 2025
Unprompted review
Reply from GetResponse
Thank you for your feedback! We're so glad to hear that our chat support was able to resolve your issue quickly and that you had a positive experience. If you need any further assistance, don't hesitate to reach out! We're always here to help. - Justyna
Waste of time
Scam. Waste of time. I recognized you, zero responsibility
8 January 2025
Unprompted review
Reply from GetResponse
We’re sorry to hear that your experience with GetResponse didn’t meet your expectations. We take feedback seriously and strive to provide a reliable and valuable platform for our users.
If there’s a specific issue you encountered, we’d love to understand what went wrong and see how we can help. Please feel free to reach out to our support team, and we’ll do our best to address your concerns.
Your experience matters to us, and we’d appreciate the opportunity to make things right.
Justyna
Reply from GetResponse
Thanks for the great feedback! 😊 We're thrilled to hear that our live support team provided an excellent experience. 🚀 If you ever need assistance again, we're always here to help. Happy marketing! 💙 - Justyna
Waste of time
Wasted all day while they review a campaign I have previously sent. Babysitting my account when there's been no issues. Sent out 17,000 emails last month with Constant Contact, not a peep from them.
4 March 2025
Unprompted review
Reply from GetResponse
Hi Justin - I saw you changed your review after your positive feedback. We’re sorry to hear about your frustration. Our review process is in place to maintain high deliverability and compliance, but we understand that delays can be inconvenient. We’d love to take a closer look and see how we can speed things up for you. Please reach out to our support team—we’re here to help! - Justyna
Thank you for your great feedback! 😊 We're glad to hear that you're enjoying GetResponse and finding it easy to create landing pages while ensuring strong email deliverability. 🚀 We’re here to help you keep growing—let us know if you ever need anything! Happy marketing! 💙 - Justyna
Reply from GetResponse
Thank you for your kind words! 😊 We're thrilled to hear that you had a great experience with our team. Providing fast, patient, and friendly support is what we strive for! 🚀 If you ever need anything else, we're always here to help. Happy marketing! 💙 - Justyna
Maybe good for marketing, but NOT a simple website host
Rated as a free website builder - they don't tell you it costs over $60 a month to keep a basic site live after the 30 day trial. Don't think of it as anything like an affordable option for a small business website.
6 March 2025
Unprompted review
Reply from GetResponse
We appreciate your feedback and understand your concerns. GetResponse is primarily designed as an all-in-one marketing platform, with website building as one of its many features. While we offer a free trial to explore our tools, our pricing reflects the advanced marketing automation, email marketing, and business growth features included in the plan. If you're looking for a more tailored solution, we'd be happy to discuss options that fit your needs. Feel free to reach out to our support team—we’re here to help! - Justyna
Don't hesitate!! Book that onboarding call!!
I'm very grateful that I was given the opportunity to book an onboarding call. Peter was very helpful, he explained everything to me in detail. I was super amazed about all the tools that is available on Get Response! It's now my "one stop shop" where I can create awesome newsletters, emails etc that will capture my audience. This is definitely one of the best investments that I've made to take my online business to the next level!!
4 March 2025
Unprompted review
Reply from GetResponse
Wow! We're so glad to hear that your onboarding call with Peter was a game-changer! Helping our users discover all the powerful tools GetResponse offers is what we love to do. 💙 It’s amazing to know we’ve become your ‘one-stop shop’ for email marketing and beyond. If you ever need more tips or support, we’re always here. Wishing you tons of success with your online business! - Justyna
Brilliant and Professional
The rep I was assigned to had extreme superb knowledge of the platform. Together, we were able to address every single inquiry I had, and I walked away feeling confident on using the tools the platform had to offer.
28 February 2025
Unprompted review
Reply from GetResponse
Thank you for your kind words! 😊 We’re thrilled to hear that our team provided you with expert guidance and helped you feel confident using GetResponse. Empowering our users with the right knowledge and tools is what we strive for! 🚀 If you ever have more questions or need further support, we're always here to help. Happy marketing! - Justyna
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