My initial purchase took 9 months to deliver though they kept assuring me it will ship soon. When it arrived the installation was quite easy but the temperature was off 2 degrees but I just factored t... See more
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Unintuitive setup process, non-standard form factor, doesn't have any indication of whether it has power or is running on battery. No instructions on how to install it end-to-end, their webs... See more
Company replied
3 out of the 5 that I bought to protect my home are defective. They make a persistent high pitched noise when plugged in to power. The ios app is so incredibly poorly made. I've been waiting almost 5... See more
We received our product yesterday and are impressed with the care in packaging, instructions and the app. Like any new piece of tech there is a learning curve. This device is going into a workshop and... See more
Company details
Written by the company
Owl Wired is a comprehensive home safety system, combining smoke, carbon monoxide, motion, sound, temperature, and humidity detectors with Apple Home and Google Assistant support. With advanced detection features, you can be assured of reliable and accurate monitoring for your home.
Contact info
4090 Rue Steinberg, H4R 2G7, Saint-Laurent, Canada
- info@getowlhome.com
- getowlhome.com
2.3
Poor
28 reviews
Hasn’t replied to negative reviews
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Initial issue solved by stellar support
Update:
After engaging with support via the app, I'm set up and ready to go. The support was shockingly quick and my issue was resolved very quickly.
I'll likely buy enough to replace the Nest units now.
15 October 2023
Reply from Owl Home
Bryan, sorry to hear that you were unable to setup HomeKit for your Owl device. Please contact us at info@getowlhome.com and we will be able to help you troubleshoot your issues with pairing to Apple HomeKit and will also provide you the HomeKit setup codes for the future setup.
Owl Support
I am still waiting for it to ship.
7 September 2023
Reply from Owl Home
Your order has already been shipped out and we are sorry for the delay. We hope you enjoy your device.
Found the product easily and check out…
Found the product easily and check out was a breeze.
7 September 2023
Not only a great product but customer…
Not only a great product but customer service was ace. I mistakenly ordered the wrong color smoke detector, called to report my mistake and within 3 days I had a replacement. Before I even had enough time to get to the post to return the original !
8 April 2023
We received our product yesterday and…
We received our product yesterday and are impressed with the care in packaging, instructions and the app. Like any new piece of tech there is a learning curve. This device is going into a workshop and if we continue to be impressed we’ll look at purchasing a number of units for our house and ADU.
18 January 2023
The product works as expected
The product works as expected, the IT support was great ! Shipping took one week time.
2 January 2023
Unprompted review
One detector was shipped with old…
One detector was shipped with old firmware that wouldn’t allow the app or HomeKit to recognize it. Also features that were supposed to be active on the device aren’t currently active and will be released later.
14 January 2023
Reply from Owl Home
Derek, we apologize for this inconvenience and we have already provided you a replacement device at no cost to you, we hope that you enjoy it.
Some of our promised features such as Apple HomeKit, Google Assistant integrations have already been rolled out. iFTTT and Amazon integrations are currently in the works and will be rolled out by June 2023.
Don't hesitate to reach out via info@getowlhome.com if you have any questions.
Owl Support
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